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April 2024 by Kelly Victorino
They need better workers at thire store.
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March 2024 by L&H Lani
The cashier I went to was very helpful and friendly. It was extremely crowded but she took the time to acknowledge me and thank me for coming by. her name was Hope and I’d go back again if she was the Xavier that would help me.
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March 2024 by Jessica Alameida
If I could give no stars I would. The woman I spoke with on the phone a half hour ago was so RUDE! Couldn’t even believe her attitude. Please pick any other CVS than this one!!!
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March 2024 by Ana Akii
Super super bad pharmacy I had called a day before because the app told me to they simply said oh call back tomorrow your medicine will be ready. Ok I call today an now it’s not gonna be ready an I have a flight today so now I’ll be with out my medicine on another state I really hope they take my insurance the medicine I take is to help with my random seizures an will have one after not having the medicine for more than 12 hours thank you Hilo longs
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February 2024 by Travis Rasmussen
They never have the medication my doctor prescribed. They take over 3 hours to fill an order. The horrible service and rude staff members make me wish there was another option.
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February 2024 by Maryruth Eaves-Herrera
I got a text saying my meds were ready but didn’t head out to get them for about 4-5 hours. When I got there the clerk let me know it had been a very busy day and that, unfortunately my order had not yet been filled—but that she would make sure they filled it now while I waited (even at 8:30 pm the drive through is still busy and I had gone inside to retrieve the medications. ) She expressed empathy at it being strange that I got a text saying they were ready over 4 hours ago and that even now it would be another 20-39 minutes. But because she was so friendly and I could tell they were all hustling I just decided to go buy a few things we needed that I usually pick up there. When I wandered back over to the pharmacy counter she saw me coming and by the time I got there she had my meds in hand and happily gave them to me. There are a lot of places in town that get really busy and can take more than half and hour to fill a script, but there are few pharmacies in town where, despite the business, they all are usually still polite and willing to help with a smile. So for now Long’s downtown is where I fill my meds. I like being treated with respect no matter the circumstances and at Longs they often act like neighbors and I like that (( and hopefully the app will just get better with time!)
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November 2023 by Rachel Arias - Tripp III
Longs is a good store. Went here a few times during our trip and was able to get things I needed and some Asian snacks to enjoy and bring home. Would recommend.
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October 2023 by Rohan D.
It's still called Longs, but CVS is killing this place. Still, you don't have a lot of choice around here, this is your best bet for post cards, cheap sunglasses, cheap shoes (you can really destroy a pair of shoes on Big Island), the little screwdriver you need to fix eyeglasses, hair conditioner, and the sort of stuff TSA takes from you on the way here. However if you want snacks, go to 7-11, and if you want something to drink go to the Hilo farmer's market.
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September 2023 by Brian Liming
This is a great store. Is it a drug store or grocery store or general store? Yes it is. We were able to find everything we needed with a quick trip into Long's in Hilo. The workers were super friendly too.
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September 2023 by Mr. William Sherman Senior
Get there early, be here before 1:30 when they close for lunch, they're friendly, professional and you are in and out in minutes, from my long term experience! Simply the best!
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August 2023 by Seabass
Yea I had a script sent in at 10am for an antibiotic, came at 9:30pm and it was not ready. Pharmacist said they were behind.
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August 2023 by Dannon Matthews (danos)
Longs is great! Very convenient location, store was clean and well stocked. Staff we friendly and willing to assist with no attitude. I appreciated the professionalism and the help from 2 different associates. Cashier was great too!
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August 2023 by H. Keith Edwards
Longs Drugs is useful for some things such as getting goods advertised in their circular (e.g. toilet paper, canned goods, etc.). They occasionally have drugs not carried by smaller pharmacies and have convenient operating hours.That being said, the pharmacy here is unreliable and often requires several visits along with queuing in line each time. Sometimes you can get your script filled, other times you can't.The number of homeless people outside this downtown location is a bit problematic, but this is probably not the fault of the company.
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August 2023 by Gary Davis
The employees at the 555 Kilauea ave pharmacy are very rude and they treat people very poorly! I’m currently looking for a new pharmacy to replace them! I don’t know what happened to the pharmacy workers who were nice but the ones who are there know have poor attitudes
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August 2023 by Ernest Eiland
i never have issues with no one! Other people get upset and inpatient because they need something quick. This location has best service . Been coming here since we moved back home??