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March 2024 by Jake
The store manager, Charity, has made coming into Baskin Robbins feel awful. I love the ice cream and waffle cones and I always have, but with her "leadership" in the restaurant I don't see myself ever going back. She always has an attitude towards customers AND her workers, the inside is never clean, and the cake display hasn't had a single decent cake in there for over a month. The display is always empty when I walk in. This place really isn't what it used to be and it's really sad.
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January 2024 by Douglas Kerr
Always courteous and fast service. Great ice cream and waffle cones.
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October 2023 by Mr. Richard Arthur Lee IV BSc
Awesome experience ???Halloween cakes on point !
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October 2023 by Patricia
Delicious German chocolate shake ? ?
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October 2023 by Levi Macklin
Yummy ice cream
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September 2023 by Val Parayno
They were very patient with my cake order and they were aware about the sizes of the cakes for the amount of people to serve. It does not have to be 3 weeks in advance to order. Just a week or less.
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September 2023 by Valerie Parayno
They were very patient with my cake order and they were aware about the sizes of the cakes for the amount of people to serve. It does not have to be 3 weeks in advance to order. Just a week or less.
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August 2023 by Michelle Porter
I wanted a milkshake, but how am I supposed to decide which flavor when you have choices like triple mango, fudge mousse royale, and strawberry dragon fruit to choose from? Well, I finally picked Jamoca and it was fantastic. The shake was the perfect consistency and I even got the extra in a second cup on the side! Highly recommend this place for shakes!
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July 2023 by Artari 808
They only 5 flavors, worker was more interested in eating directly from the ice cream bin, with no care that customers were standing there. Not to helpful as well, sad and unsanitary
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July 2023 by Dorothy K.
Love this place, great service and same high quality Baskin robbins ice cream you can expect. Parking is easy (one way lot) which is convenient too.
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May 2023 by Sherry I.
Just left there with my twin grand babies and NOT happy with the 2 girls working. I was trying to order for 2 little 5yr olds and as I turned back to the cashier to pay I got the rudest rolled eyes. That was so unnecessary. Those workers were young maybe 19-20 yrs old and very immature. Management should seriously think about working with their staff or teach them about customer service! WONT GO BACK !
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March 2023 by Bruce Durham
Good dairy feee mint ice-cream, great service!
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February 2023 by Stacy Whitehead
Lemon custard! Very hard to find this flavor. Delic! Staff are efficient.
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February 2023 by Kayla Limahai
Had so much fun talking with the workers tonight. They were so patient with my picky self and I ended up w the banana royal and their recommendations (BOMB) I wish we had a location in Kona, BUT atleast in Hilo, I know they’re really the best out here.
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February 2023 by Matt DeMille
Friendly staff and great Ice Cream. Great stop on our way back to Waikoloa.
