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February 2024 by Jay
Best bank in all of Hilo that goes for inperson experince as well as the website / app. I have tried every bank on Island, ASB is always a lovely experince and great customer service
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February 2024 by James Ferrell
I am a member of over 10 year's. I cannot remember any bank problems. However, closing of the only branch office and local atms does present an inconvenience requiring me to drive Extra Mile's not normally along my auto route. If I am time hurried it then becomes an issue as I live and work 23 miles away. To resolve I did open an account with another leading bank 4 years ago. I still like ASB services and personal. Thx.
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December 2023 by Tim Finn
Online customer service is the worst. Terrible. Their phone call in is not much better. Been a depositor for 10 plus years. Just found out they are owned by Washington Mutual! Now it makes sense. Staff in the one remaining office on the east side of Big Island are fantastic. But only way to interact with them is to drive into town.
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June 2023 by Jennifer L.
I get why people don't trust banks now. I was a customer for 13 years and now closing my account. They completely failed me during my maternity leave and postpartum. I dealt with some of the most awful customer service. (Laurie C & Nikki). First issue: changing my name. I mailed in my marriage license, as instructed was all I needed to do because I am on the mainland for school. When I called in to check on it, I had a new version of the instructions which required me to visit a branch. Why would I have mailed it, if it did nothing to help?Second issue: deposited a large check. Took 15 days to clear, but showed up on my rolling balance for my account. I couldn't figure out what my balance was and customer service kept defending it. Third issue: if you have an issue with customer service, there is no one else. You call the same small room of people and if they choose to ignore you it's. Fine.This is why people don't trust banks anymore
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December 2022 by Jon Sager
ASB deserves 10 stars for being such a great place for banking, mortgages, loans, and every banking service under the sun. I especially like their reps and customer service people. Easy to do business with, always there to answer my questions. They are the best!!!
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October 2022 by tony zheng
close a door
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July 2022 by Gloria W.
So disappointing how this bank has gone downhill in service and products for years. I've been a long time client for decades and now I feel that it's more about their making money rather than servicing their clients. Bah humbug. Time for me to get out!!!
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December 2021 by Kim Keahiolalo
Fast, friendly and efficient. Also love ❤️ their web app. Makes paying bills super easy. Seriously, one of the best apps I’ve ever used. Oh! And low banking transaction fees. Mahalo ASB. You are Ohana
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November 2021 by Makanaokalani Beck
Love the staff, usually good parking and majority of the time I'm in and out less than 15 minutes.
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September 2021 by Leigh
Very friendly people. Nice atmosphere. Great place to bank and they answer their phones when u call them!!
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July 2021 by Victoria Yang
The best bank on the island. The staff is so supportive and helpful, I cannot take Alissa enough for her help. She went above and beyond and even made suggestions for what we could do. She has to be one of the best employees at this branch!
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January 2021 by Leigh Wales
Very friendly people. Nice atmosphere. Great place to bank and they answer their phones when u call them!!
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December 2020 by PIMARINE
Nice, reasonable Bank.
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December 2019 by Lori Brimmer
This branch is bad at handling account issues. I think they're dishonest.
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October 2019 by Remedios L Hernandez
Friendly staff and other problems caused by Honolulu office
