American Savings Bank is highly praised for its excellent customer service and positive in-person experience. Customers appreciate the friendly, caring, and professional staff who go above and beyond to help, especially during difficult times. One customer shared a heartfelt story about how Assistant Vice President Kathreen Roby provided kindness, patience, and genuine support after the customer experienced a robbery and theft of banking information. Her compassion and professionalism turned a stressful situation into a moment of gratitude and healing, exemplifying true customer service. Many reviewers highlight the bank's consistent reliability over many years, with some noting they have been members for over a decade without any issues. They value the bank's personal touch, easy-to-use services, and the helpfulness of the staff. Although some mention inconvenience due to the closing of a branch and local ATMs, they still express loyalty and satisfaction with ASB’s services. The bank is recommended for its wide range of offerings, including mortgages and loans, and is seen as a trustworthy and caring institution. Overall, American Savings Bank is recognized as a top choice for banking in Hilo, standing out for its warmth, professionalism, and dedication to customer care.
Best bank in all of Hilo that goes for inperson experince as well as the website / app. I have tried every bank on Island, ASB is always a lovely experince and great customer service
December 2022
ASB deserves 10 stars for being such a great place for banking, mortgages, loans, and every banking service under the sun. I especially like their reps and customer service people. Easy to do business with, always there to answer my questions. They are the best!!!
December 2021
Fast, friendly and efficient. Also love ❤️ their web app. Makes paying bills super easy. Seriously, one of the best apps I’ve ever used. Oh! And low banking transaction fees. Mahalo ASB. You are Ohana
