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April 2024 by Steve D
I did an online order and was called 20 minutes later to confirm. Very nice touch, don't get that kind of service anymore. Unfortunately, I don't remember the young ladies name. I went to pick up my item the next , which was ready at the cashier. Cool, old-time style store, ended up picking up some other items.
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April 2024 by Berni Paik-Apau
Ace Haleiwa is the place to go. Very helpful and friendly. Pono was a great help?❤️
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April 2024 by John Okeefe
Has everything you need and will be looking for in a hardware store.
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November 2023 by Randy Graham jr (Kolohekane69)
Great serum
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September 2023 by Daniel Adams
Conveniently located in haleiwa
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August 2023 by Jennifer Cutler
We spend a lot of money here! Know pretty much all of the staff and they are ALWAYS super helpful
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August 2023 by Parker Babcock
Great customer service and selection!
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July 2023 by Karl Kvalvik
The best place for garden supply on Island. ???
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July 2023 by Jimmy Davis
Super friendly and very helpful
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June 2023 by Valerie Rands
The cashier was such a great help!! She was so knowledgeable about the store and the items and price. She was very kind and patient. Awesome experience. Great customer service. Mahalo!!
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April 2023 by Maile M.
if i could give less than one star i would.i came to ace looking for a dremel tool & i decided to walk across the street to the bank to pull out cash so i could buy it ... by the time i walked back to ace my car was gone. I was gone for less than 10 min getting cash to purchase something at their store & they tow my car away. May I add an employee said "we're not in control of the towing" ??? it's your property & your contract with the company !it baffles me how quick they were about it, which means they are continually WATCHING YOU on their cameras waiting for the second they can pounce & take your property.As a local to Hawaii it extremely aggravates me that this local business can't tell the difference between a locals car & a tourists. As a resident of Haleiwa i will NOT be anywhere near Ace & will no longer be supporting their business. YOU MAKE HALEIWA SHITTY
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April 2023 by Raul Buenrostro
Great neighborhood business with a very knowledgeable staff that’s friendly and always showing the Aloha spirit ??
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February 2023 by Kimberly A
Nice local Ace Westlake. But much parking and busy!
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December 2022 by Rocky Rivera
Always seems fully staffed in and out so not far from assistance if needed. Staff there treats you nice
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December 2022 by Asa D.
I spoke to the manager on duty, Nala, in regards to an online order that was placed. According to the manager who took my call on the day of placing the order, the item was conformed and ready to pick up. Unfortunately, this woman's name Nala (store manager on duty) was extremely rude with by far the worst customer service! Long story short. My order could not be found in the store! I was told she would follow up with me in about 10 min regarding checking another store for inventory, I never received a call back. Therefore, 20 minutes later, I called the store back, and another associate answered the phone with saying just hello! I had to ask if I was speaking to someone from Ace Hardware. That female responded by saying, "Nala is still working on it." So I then responded by saying"sorry but I didn't give you my name." she then says my name, and she says she sees my name on their caller ID! (very rudely) Nala then comes on the phone and is abruptly rude! In the middle of asking questions, she then proceeded to talk over me, telling me I needed to call tomorrow to speak with their manager James. She then hangs up the phone on my ear! I have never encountered customer service that was this bad over the phone! She does not belong in management!!!! Both employees need customer service training!!! This complaint will also be addressed to the store owner.
