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November 2023 by Pure rel
Super friendly staff, aloha from Ewa
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June 2023 by Leila Jade
passport renewal hours is 8:30-2 not 12-2!!!!! they never update the times so most people got here at 12 and the line was so long. keep in mind there is only one worker most of the time so there will be a line regardless. other than that the process when smoothly.
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June 2023 by Leila J
passport renewal hours is 8:30-2 not 12-2!!!!! they never update the times so most people got here at 12 and the line was so long. keep in mind there is only one worker most of the time so there will be a line regardless. other than that the process when smoothly.
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June 2023 by Bagel D.
I love this charming little post office in Historic Ewa! There was no line when I went around noon time on a Tuesday to mail out my passport renewal. I was told by an employee that mailing out the application can take up to 3-4 months for passport to come back. He suggest that I apply for renewal with the post office facility and it will come less than a month. He was kind enough to take me without an appointment! And sure enough, my passport came in 3.5 weeks without the rush option. I just paid the standard fee. Everything was so smooth and now I am happy to say this is my regular post office from now on. Mahalo for your great service!
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May 2023 by Riza V.
Wow!! Walk in for passport application in just 10 minutes.. Mr.clerk 2. (Sorry I didn't get his name, clerk 2 was on my receipt).. was so nice to accommodate me without appointments. My appointment originally was June 20. Now I'm just gonna wait for 6weeks till my passport will arrive home.. I really thank you sir!!
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March 2023 by Darryl J.
I called 4 times with in a span of 30 minutes to speak with someone regarding services offered for Passports. No one answered any of my calls. Considering they are only open for 2 hours a day, answering the phone is vital.
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December 2022 by Jason P.
Went to the Ewa Beach Post Office the Today, day after Christmas. Apparently no signs were up to notify anyone of the hours so several people came and went.
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October 2022 by Kim M.
Got our passport applications submitted here in the historic Ewa District on the Honouliuli plain. Be advised, USPS on the rear of the Ewa Beach Shopping Center does not do passports. Make sure you have your bearings correct so you won't arrive at the wrong post office. Appointments required, and are few and far between, so ensure to book in advance. Appointments for the Ewa and Aiea USPS locations are hard to come by so I was lucky to snag spots, otherwise it would've been for Waimanalo, Waialua, or Hauula. Recommend to complete the application form's fillable PDF online and print prior to your appointment. Helps to cut back time at the processing window. Fees and official photos came out to $130 + $35 per adult, $100 + $35 per child. Original birth certificates or naturalization documents needed. They temporarily keep them for verification purposes, but will be returned to you when you receive your passports in the mail. Keep in mind, that takes 4-6 weeks, so plan accordingly. John was quick and efficient. He got our 4 passport photos and application packages done in less than an hour. Can't beat a one stop shop and competent service. It's about that time for some long overdue international travel!
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June 2022 by John Tells
Because of the road repair that's happening by my home, USPS can't deliver my mail from 5/10 - 5/12 2022. I've been trying to call the post office from Monday trying to see if they could hold my packages for me to pick up instead. It's already Thursday and can't get thru to anyone working there. And I've tried about 4-5 times calling with no answer. I'm afraid that my packages will be returned to sender because they can't be delivered. This isn't the first time I've dealt with this type of problem from this post office. I've visited this post office and the service wasn't so great. I felt the customer service was reeeeally slow with only one window open to help with customers. I stood in line for over 25 mins just trying to buy stamps. And 40 mins another time picking up a certified mail. I understand the situation about the road repairs that are going on, but they need to answer the phone's to help with questions and mailing issues. If they are under staffed maybe get more people there to help.
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May 2022 by Claire H.
I called to ask if they take walk ins for passport processing and they do! The gentleman I spoke with was so friendly and nice! We got our documents together and rushed there. To my surprise we were third in line and the line went fast even though there was only one window open. We got to the window and yay the nice man I spoke to was there and he helped us. He is so fast and efficient that the whole process to get two new passports took less than 20 mins. :D
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December 2021 by Chelsea J.
I come here to mail prepaid packages often. It's good because you don't have to wait in line if it is prepaid and the worker will just let you walk up to the window and drop it off but the people that are waiting in line get mad and give you dirty looks lol. I did however just discover that you can schedule pick ups so that's super convenient.
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September 2021 by Yvette R Soria
Renton Rd usps staff is really great! After 15+years they've become almost family! But the customer service hours would be better if they were open longer each day or maybe at least open Monday through Saturday each week. Currently they now have the PARCEL LOCKERS which I really appreciate!
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August 2021 by Yvette Eason
Renton Rd usps staff is really great! After 15+years they've become almost family! But the customer service hours would be better if they were open longer each day or maybe at least open Monday through Saturday each week. Currently they now have the PARCEL LOCKERS which I really appreciate!
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August 2021 by Allan Davis
Do NOT go here if you are in any kind of hurry. Slow is an understatement...
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May 2021 by brina 96706
I've never had a bad experience. It's always been customer friendly, even when inquiring??
