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March 2024 by Jo P
Just to see a specialist (e.g. gastrologist Dr. Hamade) not only will you get charge with the specialist but they will also bill you a “facility fee” bill due to that doctor seeing you at that “clinic” rather than a regular hospital I guess, that is almost equivalent to what the doctor charges ($300). Altogether, just to see a specialist that spends 15 min informing you what they saw on an ultrasound and asking you basic questions and explaining what is causing you pain and refer you to another doctor that does the surgery, you will get charge $600. The doctor seeing you for 15 min and the “facility fee” for $600!!! Ridiculous.
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March 2024 by Aiza Mannella
took my son there for a high fever. they seem like just guessing things. no test is done other than covid which is negative. gave him medicine for fever and told me it could be this, could be that, so we just go home. Next day my son still has fever and seem in pain. My son is not talkong yet at 4 so he endure that pain and cant even let me know. Im able to make an appointment with his pcp but not until 2 days. His pcp found that he has middle ear infection and gave him antibiotic right away. I can't believe they didnt see this on our visit here at queens er
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February 2024 by gwen williams
5th 4th floor has top tier care team.From nurses to transport team 5/5Food good as well ?
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January 2024 by jose jaen
Had some food poisoning symptoms and visited the ER. Very clean. Staff was friendly and the visit was a few hours but that’s to be expected especially on New Year’s Day.
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January 2024 by Jade Ramos
We went into the ER with newborn on Christmas night. Although the wait was a while 1.5 hrs Dr. HOPKINS was amazing. He was so kind and nice. Gentle with our son and showed genuine concern. He answered our questions and then we were discharged. Before ending his shift he called to check on our boy that the bleeding had stopped, that he was eating, and getting rest. He even wanted to make sure we were getting rest and ok as well. One of the most kind doctors that really cares about his patients.
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January 2024 by Kevin Stang
We received the best care from the kindest staff when visiting the ER for a broken ankle. Brittany at the front desk was absolutely exceptional and went the extra mile for us. I rarely leave reviews, but this time it was a MUST.
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January 2024 by Clayton Au
My dad went in with a skin infection and fever on monday. He ended up getting covid and pneumonia. He was 93 and legally blind, severe dementia, and hard of hearing. No family member cud visit him. We were willing to sign waiver to not hold queens responsible. Mgmt said no they have strict covid policy. My dad was restrained on top of everything else. They said he wasnt eating. He was seen by speech dr and said he cud t be fed by mouth. He was aspirating. My dad gave up. He thought the family had abandoned him and left him there all alone. I had to call every day to see how he was doing. Friday they decided to let his caregiver come wearing protective gear. He decided not to which I respected. I told the dr can his son go instead of caregiver. They said no. My niece was trained in cpr. They said no. Dr said when am i going to take him home. I said im trying to get 24 care and hospice. So cold. Brought him home monday so grandkids cud see him. He passed on ThursdayQueens mgmt was so cold and heartless. I blame them for my dads passing. He went downhill while in queens all by himself. So sad. Queens is low in my list of caring for patients. Go to straub. They care. Queens is just a business
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December 2023 by Joy Simmons
IR dept (Imaging & Radiology)Awesome experience with this team of professionals. Each one... Kiana, Phil, Marie and the young doctor ( I don't know his name) they were so kind, compassionate and good fun. It didn't feel like I was at the hospital... It felt like I was visiting with family. It was the best experience I've ever had in a hospital setting. Thank you to all of you. I appreciate your aloha!! You guys make me look forward to the next time I have to go to the hospital! God bless you!
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December 2023 by jacqueline ramos
They should have more friendly staffs here. Please have some patience to elders who can't hear well and please be mindful to others. Smile you guys that'll make us comfortable in some ways....
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December 2023 by Kristie Lani Vlogs
Got referred to the neurology by the ER, I tried calling and they said I needed to be referred by my pcp. So I did and I still had to call them to follow up , they said someone will call me but it’s been over two months. It the worst trying to get an appointment…UPDATE THE NEUROLOGY FINALLY CALLED ME I WOULD SAY 3 1/2 months later. The worst
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November 2023 by Sonya Luna
Husband was seen Friday Nov 17 and we have been several times to Emergency Department recently and never a terrible experience but this time the pain was so bad we had a above and beyond nurse assist us“Aleena” on morning/Afternoon shift took such good care of my husband she has a beautiful attitude and was very caring to the situation we just want to say Mahalo for the care from this nurse!Blessed to have our daughter pursuing nursing and I can only pray that she is as wonderful as this nurse someday! Mahalo AleenaThank you Queens MedicalThe Luna Ohana
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October 2023 by Barbara Rosellini
Ended up in the ER while on vacation after testing positive for Covid. Everyone was wonderful. After 45 years in the medical field, it was a great experience, clean and friendly. Made a bad situation doable down to where to find an open pharmacy late at night to fill rxs.
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September 2023 by Brandon Wesley
As close to perfection as professionalism gets.In my experience... the facility here at Queens Medical Center West is tremendous.Starting and ending with the staff which is what makes a hospital a hospital.. warm, caring and attentive easily accurately describe the nursing staff, doctors, physicians and aids working here as of August 2023.Coming into the hospital in such bad shape as I did, the unexpected amount of life saving Healthcare I received is 2nd to none.A true Hawaiian example of care and passion for one's craftsmanship.Blessed ad honored to have bee treated so well, by so many.Thank you so much again... ?
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September 2023 by Merle Liborio
Call center to make an appointment 1hour 37min. On hold. Only to say the clinical will have to give you a call back us that ok, um I guess if you can't help. Queens you may dominate the islands , but you do have the worse communication, even if you use technology. Highly recommend families to advocate for their love ones.
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September 2023 by Nelly Aguilar
Horrible experience with Katrina from ER. My mother was diagnosed with a brain tumor and my only point of contact was this hospital. I called and she told me she couldn’t give me any information and then proceeded to hang up on me. I don’t understand how you could do that to someone going through something so traumatic. If I could I would give it zero stars.
