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February 2024 by PrettyKitty
Great overall value ....... amazing place to grow muscles!
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January 2024 by Kamalani Benito
Whens the last time they did a thorough cleaning of the locker room bathrooms? Always wear something before going in
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December 2023 by Dynes G
If you are looking for a swimming lesson for kids, this is the worst place to go. My friends told me about their worst experience, but still, I went ahead and enrolled my child. It's totally a waste of money. Since Ricky is no longer the manager of the Aquatics, their swimming lessons went downhill. I have 100 fellow homeschoolers who did not continue enrolling their kids for swimming after sharing my experience with them. Based on my experience when my child was enrolled in the swimming class, the kids are not learning what they are supposed to learn. The swimming instructors are inexperienced and totally unorganized. At the beginning of the season, there were like 8 or 10 kids. Then, the very last day, there were only 4 kids who were there, and worst, they were just killing time by getting toy ducks on the pool. That just tells what kind of instructors they are. Despite addressing the issue to the current aquatic manager, she gets back to my child by scolding loudly, which is very unprofessional when my child was not even doing something bad. The instructors also play favoritism. I highly recommend going to American Renaissance Academy for swimming instead of going this place.
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December 2023 by Melanie Tam
My niece loves this place (this is where she had her 5th birthday party), so we took her there on a Monday during her fall break. We got there at around 9:45, and there was a private group in the water play area, and we were told that we couldn't go in until 10 AM. Once they cleared out, the place was empty so I highly recommend going on a weekday. I've never been on a weekend but my sister has told me it gets super crowded. It's not just for kids though. There's also a lazy river you can walk through or use one the floats they provide. Unfortunately, the big water slide isn't open until later, so we didn't get a chance to check that out.You can't bring food into the center but you can always keep a cooler in the car, leave and come back. They clean the pool from 11 to 11:30, so that would be a good time to get lunch. If you don't want to eat in your car, there's a cafe that serves pizza, hot dogs, hamburgers, etc. all for a pretty reasonable price.You don't need to be a member to visit the center. You can buy day passes, which is what we did. It's $24/adult and $20/kid, so obviously not something you want to do every week but fun every once in a while to hang out for a few hours.
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October 2023 by Jerald Dacoco
I've been to numerous gyms in my lifetime, but never one quite as restrictive as this. You'd think a place dedicated to fitness would be more understanding about the desire to track one's progress. Can't even take my shirt off to check my progress, and don’t even get me started on trying to record myself - apparently that's forbidden, even in the posing rooms! I've seen gyms with rules, but this place takes it to an entirely new level. And the manager? She's on a power trip like no other. Definitely not the motivating environment I had in mind. Looking elsewhere.
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October 2023 by Nick Smallwood
I’ve been a member of the Kroc for quite sometime and have supported the Kroc in a number of ways. I’ve even donated memberships for members that the dues was a hardship.Today, I decided to downgrade my membership. My family doesn’t really use the Kroc anymore. They’re just too busy.Kaiser has a healthy plan that allows me at a low cost to start, to attend 24hr Fitness with no monthly dues.I decided to downgrade at the Kroc. So let’s do the math.I got prebilled $134 for October because I didn’t downgrade by the 10th of the previous month. I’m also charged $20 for the downgrade. So I’m charged $154 for October though neither me or my family will be using it.Why should I stay at the Kroc out of loyalty for $64 a month if I’m charged basically 2 months of membership for not using it.
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March 2023 by Seka T.
Just an awesome place for the family to hangout and enjoy the west side sun. Nice size pool and slides for the kids with just the right depth, Not too deep for the little ones to enjoy. Two lazy river channels, with a whirlpool and splash channel. Parents can also get in on the fun. Gym is also available for your summer bod needs lol. After a nice session at the gym, you can relax in their jacuzzi or swim a few laps in the main pool. Lots of other amenities to utilize.
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March 2023 by Alicia G.
Our daughter's birthday party was at the Kroc Center, we had 3 cabanas. Everyone had fun swimming in the pools, lazy river, and water slides. The food was also very tasty and good! However, I'm giving 2 stars because the staff made the experience very disappointing. There were lots of miscommunication within the organization as well, because some staff members said "balloons are okay!" And some said "no balloons allowed" Then some staff said "we offer military discount" and some said "no we do not offer military discount." - So confusing. Anyways, on the day of the event, the staff that day did not have good customer service, not helpful, and seemed to rush everything. They brought out my daughters birthday cake, but then threw away the cake box without asking. They were trying to clean up tables DURING our party event time. At 4:50-5:00 it is clean up time, we understand this. We had 3 cabanas, with 100 guests. We are going to need more than 10 minutes of clean time. Staff were glaring and trying to rush us out, one staff member even randomly reminded one of our guests that "the time is already 4:55" - They need to calm down and understand that we are all cleaning and making sure no rubbish is left behind, and that if they want to rush customers, then they should be the ones to put away left over food, take down decorations, and clean up the entire event afterwards. Our coordinator was Christine, who was very nice and helpful. Brittany was also another coordinator who was extremely helpful, especially answering questions and helping relay any info to Christine; since they were so busy. Again, our party guests enjoyed their time and had lots of fun. However, as paying customers, the staff were unprofessional and we wish we had a longer event time to relax and have fun, rather than feel stressed, rushed and timed.
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March 2023 by Roxanne Y.
Worse facility ever! You know Ray Kroc was a snake! No wonder this "family health center" follows in those footsteps! We have had nothing but one terrible experience after another there. The best day I had there was when I was NOT a member; once I became a member, Everything they told me about my membership changed, and mind you, I haven't even been a member for three months. We became members to play pickleball and do things with our daughter. Our friends are undergoing skin cancer treatment, so we wanted to find a place out of the sun. Once we joined, they stopped allowing those who paid for day passes to play pickleball in the gym. During regular open play Pickleball. Then we joined because of the hot tub and told them we joined because our daughter was excited about it. On the first day at the pool, we learned kids are not allowed. Then our service dog was with us, completely behaving while my daughter and I went into the pool. We got "talked to" by one of the lifeguards asking why I went swimming. I'm like because that is my workout, and I can't leave my 5-year-old in the pool by herself. He lectured me on how the dog was supposed to be with me. I could bring her into the pool if you allow it. They said no, so I asked what you wanted me to do with her then. Mind you; she was utterly well-behaved. I Sat down with our stuff and wasn't bothering anyone. Today I asked about putting my membership on hold because I wanted to decide if I wanted to stay there and we'll be traveling. When we joined, they told me I could put it on hold anytime. Come to find out, they want medical documentation or travel confirmation before they allow you to do that. Again, I specifically asked about that because we travel a lot. I was never told that their policy required me to provide proof to them of why I wanted to put my membership on hold. I just wanted to put our membership on hold, hoping they would get their s^%# together and their administration would be better. There were many excuses for why their staff is clueless, lots of apologies, and lots of policy changes; they lost our membership and about six more potential members who decided NOT to join because of the whole Pickleball situation. It's a KROC of crap! Everyone apologizes for my inconvenience and miscommunication, but no one offers solutions. It's supposed to be a "family" friendly facility, but there is nothing for my Keiki to do besides the Waterpark. We have annual Waterpark passes; we didn't need a Waterpark. I still need to find out whether she can come and play pickleball with us; I've asked many times and am trying to get a straight answer. We've even asked to use the outside area and offered to bring our nets to play in the shade. All they tell me is that they'll be monitoring the usage. Meanwhile, they changed their policies based on complaints from a few. But provide suggestions, and they'll consider them. So frustrating! There hasn't been a day since we joined that we weren't harassed and lied to by the staff. They need to be more knowledgeable, aware of their policies and procedures, and refrain from constantly changing them. And Everything costs so much outside of your membership fees., not that membership fees are cheap. It's like going to McD to get your kid a happy meal, then you get stuff for the rest of your family, and before you know it, you've just spent $30-50 on that garbage! I can remember days when we used to be able to eat, the whole family for $20.Happy meals are about $8 now, which no longer includes a drink. That's extra. They went up $2 in the last couple of months. Ridiculous! It costs you over $20 for two people to eat now at McD.Frankly, I'm done supporting them. If you haven't seen "The Founder," you should watch it. That's what KROC means to me. Hypocrites who hide behind faith out to make money for their empire!!! Worse kind of people!Super disappointed! Beyond words!
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March 2023 by Miss L.
Me and my kids loved this place ! Clean and quite will def be coming back.Def recommend for families
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March 2023 by Jason Bosch
We read about this place and went with a day pass to use the pool and splash park and lazy river. It would have been a great pool, except half of it was turned off. Apparently, the waterslides and the kids splash toys are off all week and only working on weekends. The lazy river barely had any current--way too lazy. The diving boards were closed. The climbing wall over the water was closed.We brought a few small (hand-sized) toys for our son to play with in the pool but we were told no toys were allowed (even though there was literally nobody else around). My son and I went to use the spa but were told only 18+. We went to use the lap pool and were told kids can only use it if they pass a swim test, even though he had a life jacket on.It was a decent pool and the other facilities were good, but the operational decisions and the rules ruined it for us. It was definitely not worth the $64 we paid for the three of us. It was just a regular pool with all the fun stuff turned off, and no toys allowed. We would have had more fun for free at our hotel pool, where we can use the spa and our toys.
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January 2023 by Kelsi Y.
Terrible business to throw a kid's birthday party. I threw one about a decade ago when they first opened and the workers were well-trained, polite and we had an overall amazing experience.This time around the staff at the pool were unhelpful, rude and even ignored guests at times. This is the first establishment that I've thrown a party at - that did not live up to expectations. Kroc Center has hired young, inexperienced customer service employees. Very disappointed especially with the cost of the package. Would not recommend to anyone, ever. Too bad, the pool and water play area is so nice. But, again - NEVER AGAIN!
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December 2022 by Maritess C.
Hubby signed my daughter up for the free gifts to kids. Not sure when he signed up but it was a few months ago. They assign times for pick up. Hubby couldn't go but I had to take my daughter instead because hubby worked. Our designated time was Saturday December 17 at 10 am. We got there at 9:45 am and we couldn't get in line until 10 am. The parking to this location was ridiculous. I was lucky to find a spot close by. My daughter and I stood in line for 45 minutes. I learned that kids were not allowed inside but only the parents to the keiki. I had a nice girl guide me as I picked out gifts for my daughter. She told me to pick two small gifts which I did and then two big toys. They literally didn't have any Harry Potter toys or anything. My daughter loves Harry Potter. The other item my daughter wanted was a ukulele. They didn't have that either so I picked out a lot of arts and crafts from the toys and the two small gifts. I know what my daughter likes and got her something she liked. The water and apples my daughter tried were horrible. Not sure if they gave old apples. My daughter said the water tasted like tap water. I didn't even touch any of the water or snacks. I was literally hot standing outside for 45 minutes. I told my daughter to sit down as her feet were hurting. Honestly I wouldn't want to go through this again. It was a nightmare just getting in line and waiting for 45 minutes in the sun. Parking was crazy too.
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October 2022 by Jennifer Mann
Awesome place for your family to do all kinds of fun activities all year round. LOVE the outdoor pool area! Anything you can think of to do here. So much fun!
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September 2022 by cris Hawaii
I pay monthly for this? Went on a Sunday to work out and get a drink at the kroc cafe....says its open, no one was there, but the line from the pool was long. Girl who was helping at the poolside peeked at me, said nothing. I was waiting with 2 other people. They left and I stayed 5 more minutes no acknowledgement I was there at all. Not a good experience.
