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March 2024 by Denise S.
this is the worst experience i have ever had getting my dogs a nail trim and buff (something that takes 5 minutes). mind you, i came to this location many times. before this rude lady took my dogs in she asked if either of them had a heart murmur which i said yes. apparently there is a new rule where if your dog has a heart murmur the groomers will not take them in for a full grooming service. we talked to a manager and he allowed the groomers to give a FIVE MINUTE nail trim, where the rude lady refused to take him, even though we consented and the manager and "upper" people allowed it. i drove so far for this nail trim, called ahead just to plan this day out which was a waste of time. i am never coming back to this petco location and if i could give this petco grooming staff 0 stars, i would.
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February 2024 by Ann S O.
I always go to Petco@Ewa Beach. All staff are very kindly &friendly!! Especially the store manager,"Dez" was very knowledgeable and take care of customers!! He helped a lots when I have in trouble with my credit card issue. I really appreciate and highly recommend the store!!
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December 2023 by Edric Young
The clerk was very friendly. I was buying cat food and told him my dogs had found a kitten. He then offered me sample dog treats.
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December 2023 by Dayton Suzuki
Thanks to petco I was able to help remove a disease that was in my tank... Every thing in the salt water tank Petco sells.
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December 2023 by Lelan 808
In store aquatic items are weirdly over priced, but I guess it is because we live Hawaii. However, the cashier was able to price match me with the app and save over 50% Now I hope I can save my fishes life with the antibacterial solution.
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December 2023 by Mae Anne V.
I had already shared my full experience (with pictures) on Yelp, but needless to say I was super disappointed with my experience. I gave them the benefit of the doubt and waited over 2 hours when I was told it would take about an hour, only for them to give back my dog with ONE procedure done. Mind you they told me they were gonna call, which they didn’t, and I was only able to get my dog back because I came in to check on him. I had to remind them about the nail trimming & buffing at that moment too because they forgot, and I’ll be completely honest, they did a terrible job with it because they rushed it. I waited way too long, and I really did expect Good service because the last time I was here I had a great experience. Looking back I really should have been upfront about my dissatisfaction. I still tipped for the service, just not as big of a tip as I planned to.
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December 2023 by Mae Anne V.
I am not one to leave bad reviews but I feel this is necessary to prevent stuff like this from happening. I took my dog in at least 3:15 pm for a flea bath, nail trim & buffing. I was told the entire procedure would take at least an hour and that they would call me when they finished. I was fine with the wait until it took longer than an hour, then it passed 2 hours. I was able to get my dog back by 5:30, only because I came back to check on him. They never called! I found out he had only done the bath the entire time I waited (mind you he is short-haired and doesn't take that long to dry) and only had his nails quickly trimmed when I reminded them at that moment. The last time I was here (and also was my first time) I had a GREAT first impression, so I trusted that they'd do a good job this time around when I added the additional nail buffing procedure. Now I'm not too sure they even buffed it at all. I'm no expert but it just seems like they got him snipped up and sent away, and I was super disappointed with this (see pics below). I'm open to anyone who can assure me they have been buffed because I really can't tell. Maybe the quick of his nails were too long so they weren't able to buff them all the way, I'd understand if they told me. Maybe they were super backed up on other pets that needed to be groomed, I'd understand that too. Whatever the case, I'd completely understand! But I was given no explanation other than "they forgot to call" me. Also, I was told that they did not spot any (visible) fleas on my dog after the bath, but when I took a look I immediately spotted one on his ears (where I mentioned he had most on), I was so disappointed (see pic below). I know these baths aren't a 100% effective but when they told me that they "couldn't spot any" after the wash and I found one immediately, I was so, So disappointed. I'm really sad I had to make this review, I actually loved the staff, they were super friendly. But I had wasted enough time and money for an awful experience. And yes I did end up tipping, I planned to tip heavy but after this I almost considered not tipping at all. I am a college student as well so my time was very limited but I gave them the benefit of the doubt when I waited the extra time. In conclusion; PLEASE CHECK UP WITH THEM! And don't be afraid to mention the things you paid to get done! I made the mistake for not being confrontational about it, but it helps to save you your time and money. I hope they can learn from this moving forward. I plan to continue coming here , just with a better conscious. Thank you.
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October 2023 by Derek Yoneoka
The cut by Tatum was great! Alex is also a great groomer. Will definitely come back when Tinkerbell needs a groom.
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September 2023 by Soli Lefotu jr
Price was fair for both dogs but I was Very disappointed how my dogs nail trimming and buffing came out , Their grooming Staff done a lousy job , very unprofessional , I request for them to do my dogs nails again cus I wasn’t satisfied how it turns out , they took them in , less then two minutes they brought them out and my dog’s nails still looked how it was before, , Their staff is a bluff … is why I didn’t tipped them , they need to satisfy the costumer for a good job well done to earn that tip , ✌️
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September 2023 by Angel H.
I love fishes, so we stopped by to get a look. There was a very nice man that works there who greeted us when we walked in. The fishes are to the left of the store and the animals for sale are to the right. As soon as we walked in I saw two kittens in the housing units. There was this black and white kitten named Blake and I just fell in love. I told my friend who was with me that he should adopt the kitten, lol. Then, we went to see the fishes. They had a lot of bettas and a lot of other fishes. The prices of the fish were reasonable. I love their GloFish tanks. They have tanks, accessories and fishes that actually glow. I would love a tank like that.
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August 2023 by Jessica L.
Over priced, coupons don't work. Grooming is great. So sad it's too big, I like my little local owner pet store in old Ewa Beach. Sweet family that works and owns the store all together.
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August 2023 by Marie Watanabe
There were cricket containers without any food and the crickets were eating each other. We understand that the Ewa Beach store is one of the very few that actually feeds real food to the crickets, and please don't forget to do that. Let's be humane and kind to all animals, please.
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July 2023 by Truckngirl
Clean and well stocked. Friendly staff. A bit pricey, but what isn't in Hawaii?
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July 2023 by Marilyn S.
So I walked in to make an appointment for my Pet, and i was standing for a good 5 minutes looking and feeling stupid that no one even bother peak by the door and acknowledge their customer & let them know that they are busy, yet I heard some loud talking from the back. I just cant see them because the wall has a two way mirror. So I walk out and asked the cashier if anybody is working at the Pet Salon and Cashier said just press the button to ring the bell, and a lady that came out and asked me if I need anything...So I asked her if they can see their customer once there is a walk ins from the other side of the wall?, and she responded in an annoyed face and tone of the voice saying oh we saw you its just we are busy with our pets, so you just have to wait. since then; nothing works for the appointment that i wanted and needed. So i walked out upset :( This groomer name is TATUM.. A piece of advice to pet parents DO NOT BRING YOUR PET to this store. Customer Service sucks! most Groomer has attitude.....
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June 2023 by James B.
Our cat got a bath and nail caps on claws. Been talking the cat to Ewa Beach Petco for 4 years. Excellent service. Staff is always always friendly and attentive to pet needs.
