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February 2024 by Retsuko B.
Jerry and Josh from Ohana Screen Master did a great job on my 40 year old window hinges in my bedroom that no other contractor could do! They also fixed weather strips and rollers on huge lanai door, so it glides quietly / smoothly and won't rattle on windy days! Gentlemen were both very friendly and down to earth, so very easy to deal with. They should be called the window & screen master!
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November 2023 by Stephen C.
This is the second time I used Ohana Screen Master. Jerry is still the lead staff person and came out to dx and give me an estimate for re-screening. He remembered me from 7 years ago. He and his nephew Josh returned to execute the job, which was done expertly and expeditiously. They worked continuously until they were satisfied with the job. They cleaned up afterwards. Jerry went beyond my expectations when he, not only swept and vacuumed the work site, but also used Windex and a rag to clean the dirty, glass door panels and frames. If I need re-screening without absolutely no hassle, I will call Jerry and Ohana Screen Master. Mahalo!
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November 2023 by Jacob S.
Really good service , cool braddahs they pull up on time very respectful & polite & the communication is spot on they answer any questions & are very hard workers . 10/10 service
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August 2023 by Ululani P.
We have called this company many times, and even though Jerry came our to take measurements of our windows, he did not follow up with an estimate. as many times we called and left messages, no one has replied to us. I guess they don't want to do business with us!
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March 2023 by Michelle L.
Jerry can fix the screens like a master craftsman. Impressive. Strongly recommend his services. He can put all the others to shame comparing prices, expertise, and project completion. Thank you for a job well designed and done to customized fit.
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August 2022 by Kassity B.
They came within hours of us calling & gave us such a great quote! They came back the next day to install it, everything done within 24 hours!!! Amazing amazing service & timing. Thank you !!
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June 2022 by Colleen T.
Did a decent job installing my lanai screens but don't expect Jerry/owner to come back if something needs to be fixed, especially if it's a safety issue with a baby running around and a screen that may completely detach! Followed up numerous times to tighten a rivet that became loose on outside of my big lanai screen and Jerry kept saying he would come and continued to blow me off. Very disappointed with the service.
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March 2022 by Taja Curry
Very polite and courteous
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July 2021 by Raelani Q.
I highly recommend Ohana screen Master! I desperately needed screen replacement as all of mine had holes and tears from my dog. Plus it's summer and all the bugs are out. I called and Jerry immediately answered and even came to take measurements the same day! I needed 1 screen door completely replaced, 2 big windows and 2 smaller windows. I also have strict housing association guidelines and jerry reassured me that he would make me sturdy screens that keep the bugs out and are in line with the housing association. To my surprise I got everything installed just 5 days later!! Plus the price of it all was so fair and reasonable for the high quality screens and fast service I received. I am thrilled to open my windows again without fear that bugs might creep in. Thank you again Jerry!!
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June 2021 by Dan G.
As a property/building manager, I confidently recommend Jerry & Ohana Screen Master to all our residents. He is professional, knowledgible, and gets the job done with a level of detail and expertise that is unmatched in Honolulu. Ohana Screen Master always goes beyond to ensure the customer is satisfied. Their custom fabricated window screens and screen doors are of the best quality and craftsmanship. I cannot recommend this contractor enough. Mahalo
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December 2020 by Shayna L.
My screen door on my sliding door has been a problem for at least 8 years. It would never stay on the track, either jumping it or jamming. I even had the screen replaced & it worked until it was out of warranty. No one has ever been able to fix it & the door companies that came out wanted to replace the whole sliding glass door, saying it was the only way to fix the problem. I was referred here by a friend who said Jerry fixed his door like mine 2 years ago & it stilled worked. I called him, he came out & it's finally FIXED! Put in a new track & it glides like a dream. $200 is a lot cheaper than $3000 for a new door. Couldn't be happier!
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October 2019 by Jen N.
First time inputting a review on yelp. Needed to find a vendor to fix the lanai sliding door and kitchen window found Ohana screen. Jerry and his man did the work now my sliding door slides very smooth. They are now working on the kitchen windows. Will need to come back. Overall their work is fast and quick. Needed to get things done and they came. Jerry is busy so sometimes a little hard to get a quick response back but when he says he will come he will. Thank you Jerry and your men to come out on a Saturday to get my door and window done. Hope we can get the last part of the kitchen window done. Will seek service again when needed
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July 2019 by Jack Sprat
Very unhappy with the service and lack of professionalism, but price was reasonable. Jerry picked up my screens on May 25, said he would have them done by next week Tuesday (June 4th) but after a lot of stress and zero to no communication from Jerry I finally got them back on June 14 (ten days late). This in itself is bad, but what's worse is that I had called and left in excess of 10 messages (text and voice), but did not hear from him AT ALL until June 10, to which he said I'd get the screens tomorrow (11th) or Wednesday (12th) - this didn't happen as I got them on the 14th. In the end, I felt like I was lied to multiple times and the complete lack of communication is unforgivable; his excuse was that he was "swamped".
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June 2019 by Nancy K.
Ohana Screen Master did an excellent job replacing the track on the sliding doors and installing new screen doors for us. I can now open the sliding doors with one hand with ease. They were very meticulous and made sure I was happy with their work. I would definitely recommend Ohana Screen Master.
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November 2018 by Glenn J.
I'm sorry to report a negative experience with Ohana Screen Master. They have consistently displayed a non-willingness to take on a project that they had committed to by scheduling a date for repair then cancelling the date and advising that they would do the job a few days later and would call during the week to advise the time. They never called back to schedule the time for the day of the repair and have since not gotten back to me. From my recent experience they do not honor their commitment.
