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October 2023 by Shy K
I recently got approved for a car loan through Hoku. I went down to open an account with Daphne. Before opening the account she went through the membership qualification and explain each product and service that they had. Very informational and detailed. So much so that I ended up opening a checking and an additional savings. I transferred my direct deposit over to Hoku based on the level of service that I have received. I have been with them for four months as of this review, and I absolutely love them. I no longer need to go to a specific bank to deposit cash or checks. I can deposit it any participating ATM that accepts deposits. Not only in the state of Hawaii but throughout the mainland. That is so convenient. Where has Hoku been on my life? I am glad that I joined now. It is a small community-based credit union I don’t feel lost in the thousands and thousands of customers that a bank may have. I love my credit union.
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May 2023 by bobby hartsock
Needed to open an account to refinance my vehicle and Daphne helped with all the paperwork. Super helpful, professional, and the process done easily and quickly. A++ service, somebody give her a raise lol
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September 2022 by Patti Sato
OMG! After having such poor experiences with 2 other big box banks FINALLY found a place that actually cares!! Just opened a new account today and the staff at the EWA branch were AWESOME!!! Look forward to meeting with the manager soon and moving all my business there to support this awesome financial institution. Thank you, thank you, thank you!!
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April 2022 by Helene Rosado
HonFed staff Michelle is totally AWESOME! There was a discrepancy with my account when an online company started charging my account. Talked with Michelle she worked with my situation with the most utmost speed! In less then 2 weeks payments where stopped and money back into my account. I've been a HonFed member for over 10 years. I trust them, they have my back. Mahalo HonFed! Helene
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January 2022 by kevin salazar
They where nice at first. But became rude once I asked why they couldn't help me like my other account. I ended up leaving with the same problem I came in with. I did not appreciate the attitude over simple questions. I'm closing this account soon for a different bank.
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September 2021 by Tserennyam Sukhbaatar
Clean, fast service and kind people. Loved it. Parking lot is smaller but works. It is located right next to Zippy's and main road. Works up to 5:30pm.
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May 2021 by Nancy R.
If I could give a negative I would. Went into the branch last week and line was out the door. 2 tellers working there butts off and manager sitting pretty in her office. Doesn't even come out to say we'll be right with you and mind you this ain't the first time I went there and was like this. Same tellers every time working hard and manager doesn't even help. I'm a member of other credit unions and have had managers pull from the lines to help customers in line. This manager wasn't even on her phone. She should help with member service instead of worrying about her image. VERY UNPROFESSIONAL
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December 2020 by A R.
What's with the employees so in to themselves that they can't be nice to customers? Like where did you guys get these employees? They are rude and unprofessional. My last visit the lady who helped seemed so abrupt like she wanted the day to end and they had just opened. When I was done she barely handed me my receipt and told ME, "okay, that's all," instead of asking if I needed help with anything else, or the usual goodbye have a nice day even. She seemed flustered because she made a mistake. I have never heard that from a bank employee in my entire life. Just because this is a small bank and it is Hawaii doesn't mean you act like a tita on your bad days, or whatever the case may be. Put these people in the back where they don't have to deal with customers!
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August 2020 by Jeff Edwards
Clean fast service great
