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November 2023 by Sal G.
Been with this bank for 20 years. For the most part good, but to get over draft for a new account they require 2 years tax records. Like a mortgage. I have a Stellar credit score, plenty of funds, 20 years of on time payments, yet cannot get overdraft because my S-Corp returns show a loss due to deductions and a stock sale loss write off. Even though I received $200k inheritance & paid $19k in taxes, they say I show negative income. Wtf. Makes me think they just like that sweet OD $$$ too much.
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June 2023 by Max M.
had a lot of bad experiences at Hawaii USA fcu but this location just won first place as the worst experience in history. yesterday went to this location to pay my loan & close a account & leave. The latter took a long time cuz the teller did not know the procedure. So another teller had to teach while I wanted even longer. They said I can sign online & if nothing else I can leave. I was halfway to my place when I got the feeling like I was missing something. I checked my pockets & could not find my drivers license. So I had to walk back under the hot sun to the bank. They called me but did not bother since I was there. I ask for my id but the teller said to wait & said I needed to sign a form so I ended staying another 10 minutes & by that time was getting really mad. So I ask for a manager & got a small asian guy who pretended to listen & apologize after all that he offered his card which he should have done earlier. The transaction took almost an hour of my time. They were unprofessional & needed more training & it starts from the top down. It was slow hardly any customers. The workers talking loud & laughing & I did not like to hear their personal business but I had no choice. They need a major shakeup here hopefully sooner rather then later!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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May 2023 by Joanne B.
This is my bank, the staff here are always friendly , happy, quick & efficient. The line here is never long, & if it does have more than 5 people, the staff that handle other guest services will assist you at their desks, which helps get the customers serviced quick. I like that they have multiple branches all over the island. I always recommend this bank.
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March 2023 by Tommy S
Had the pleasure of having Bree assist me. Very polite and made my transaction a pleasant one.
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February 2023 by Regene Villanueva
Super friendly and always so helpful when I ask for assistance ☺️
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June 2022 by James L.
I was introduced to Hawaii USA credit union at Servco Toyota when I bought my truck. I assumed I was going to get some mainland company because my Credit was not the greatest in the world somewhere around 650. When they came back with the loan, I noticed it was local! This started my relationship with this credit union in 2018. Fast forward to June 2022, they just approved me for a bill consolidation loan of $25,000 with the same kind of credit! After everyone else said no! I found me a new bank and Hawaii USA credit union is it!
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November 2021 by Diego Stella
Best and friendliest staff? Quick service too??
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February 2021 by Eddie R.
Hello Rene T. Thank you very much for your response. I already cashed the check with my other bank. I chose your branch because it's close and convenient. Thank you very much for your offer.
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November 2019 by Shy K.
HawaiiUSA is the Bank of Hawaii of credit unions. Good products and features. Love the online account opening it's so fast. I take advantage of the mobile app throughout the day. Online banking via my ipad and windows computer is so easy to use. Love the layout of online banking. However, the mobile app is definitely dated. What needs to be included in the future update is. Debit card control, mobile app alerts not email alerts, and standard mobile Deposit for all. One month I qualified and the next month I dont for mobile deposit. Mobile deposit needs a makeover. Take tips from Bank of Hawaii. Standard limits are $5,000 funds available the next business day. This makes banking with HawaiiUSA difficult for me. I can not rely on mobile there mobile deposit feature and it takes 3 days for the funds to be available. Hopefully this changes very soon. Even Aloha Pacific has a better mobile deposit feature.
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September 2019 by Katy P.
I'm really happy that HawaiiUSA Federal Credit Union came to Ewa. This location is easy to find with lots of parking and friendly tellers. If your a member you can also get free Notary service and they open on Saturdays.
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March 2019 by Nanz B
Took so long to wait in line.. in this branch. At 10am
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December 2018 by Uilani H.
Someone needs to update this schedule. It shows they are open until 6:00pm but actually closes at 5:00 pm. I heavily rely on this information to plan my work day! Drove into kapolei even though they weren't the closest to me because it says they where open later. Very disappointed.
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July 2018 by Aj Ioanis
Fast service
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May 2018 by Jocelyn Sato
Excellent service and the staff is very helpful and the rates are excellent for considering consolidation of debt.ðŸ‘
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October 2017 by marie esperanza
Friendly & courteous staff. I like going there. They make me feel welcome. Aloha spirit is there anytime I go & I go there to do shared banking. Not even their official member.
