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July 2023 by Kevin Baris
Very good. Customer service is awesome ??.
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April 2023 by Moana T.
I was made to use a machine for my deposit without it being explained to me. I was uncomfortable because the teller was at the desk when I gave her my id and instead of explaining anything she walked over to the machine and worked on her tablet with my id. Then said I can use the machine for my deposit. I asked "I have to use this to do my deposit?" And she just said yes and gave me my id. It was very uncomfortable and I won't be coming back to this location if that is the service that they offer. I still have to do business with them but I'll keep my visits to their downtown location.
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February 2023 by Hawai'i T.
ATM down AGAIN. Bank not open yet and can't wait for it to open. Spent $5 in ATM fees to use the ATM next door.
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February 2023 by Goh-it K.
Two bank tellers in the branch, one assisting customers. As I walked in, the other clerk looked at me and walked out the back door. I just wanted to make a deposit. Other branches have drop boxes. This one has none. I had a few minutes to deposit and get back to work but only one working teller and no drop box, I had to leave and make another stop at the pearlridge branch to make my deposit in their drop box.
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January 2023 by Brian M.
Are you putting solar panels on your house? Are you not independently wealthy? Do you need a loan? Well HSFCU offers a PV loan with 24 month no interest accrued and no payments due. The interest rates after that are decently priced. If you can save up some money and make payments on the principle prior to the end of the first 24 months you can save thousands of dollars in interest.Besides PV loans they offer other services of course. Every time I have been in this location the staff always greats me with a smile and is very helpful with whatever questions I have that visit. You can also get up to 2 documents notarized per day at no charge for members.
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October 2022 by Teresa V.
First Class Customer Service at its best with utmost caring tellers who have knowledge and care for your everyday Concerns!
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October 2022 by Casey B.
This bank sucks! They advertise a promotion to get $50 if you open a savings and checking and end up taking your money plus the promotion back in fees. Went into the bank to see if they could waive any of the fees and the employee wouldn't help my 18 year old son recoup any of his money. They do a poor job at going over the requirements when establishing the account and have too many fees. I do not recommend this bank to anyone. Do research and go to a different bank.
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September 2022 by Mike S.
Very confusing bank to many rules and they expect you to read through pages and pages of disclosures to figure out how to prevent them from taking your money. They will service charge you to death until your account is dry and have no forgiveness. Many other trustworthy banks to put your money in don't risk this one, it's not worth it, save your money. Do not let them bait you in to open a new account offers they try hard not to honor.
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May 2022 by Crystal M.
Briana DeCosta handled our HELOC application with so much care and attention. She talked with us almost everyday for 2 months and answered our many questions. She went above and beyond to help us with some unique challenges we faced. I hope she never leaves, because we will follow her wherever she goes! Keep her close HSFCU!! She is by far the most professional, sweet, and caring person we've ever worked with for banking customer service! She needs a raise and a promotion!!
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November 2021 by Geraldine S.
Out of all the banks I've had my accounts or loans at HSFCU is by far the best. Why the best? I'm very well protected, have an amazing Kristin Apo who is always there for me for my personal needs. Staffs are always nice and welcomes you in like family.
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October 2020 by Shanise M.
Just went here for the first time & the staff is very friendly, attentive, & professional. Though I was instructed to use a kiosk for my transaction, the staff member guided me through each step as it was my first time using the machine. Overall, great service! Definitely going back!
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September 2020 by Lemuel Maxwell
My personal experience today was a judgmental and racially biased service or no service due to the fact i believe because of ny race or how i perceived to be to them and i was there to cash a personal check from a friend for home repair services and claimed they had to call hom for whatever reason and because he was working and not able to answer at the time from them supposedly or my phone when i called, would not then in return cash the check . Later this evening i went to the Kapolei branch after i spoke with my friend and explained he was waiting for the kapolei branch to call and no one called him and they cashed the check with no discrepancy at all. I will never come to this bank again and will let anyone i know that they judge you there before service so beware!
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August 2020 by Michelle Chow
Excellent service from the time I walked in to the time I left! Tee Nahinu was
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March 2020 by Stevi P.
When i heard they opened one in Ewa i was super excited!!! I visited this HSFCU a few weeks ago and it was empty on a Friday! Wow!! You could go to other locations and it would be crazy busy. As i walked in the ladies greeted me and asked if i wanted to use the bank machine to deposit or see an actual teller. I like the fact that they offer two choices. For me i had to do different transactions so i seen a teller. I was actually scared to use the bank machine and mess up with my own account (lol). As i left, again they said good bye to me and even held the door open. Awesome customer service HSFCU in Ewa. I definitely will be back again!
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February 2020 by Antawn B.
Finally a location close to home! The staff is always friendly and willing to help me when I don't want to use those new ATM machines that do everything. I guess I'm just old school like that. The interior doesn't really look like a bank, if there was a expresso machine and pastries you'd think it was a swanky coffee shop or a place you'd go get your iPhone fixed lol
