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March 2024 by Thomas M.
Just a reminder if purchasing power tools from City Mill to double check if all products are in box before leaving store. Purchased a drill kit last week when I opened it the drill was missing. Went in to explain to them what happened they said there store policy is once box leaves the store they can't do anything.
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February 2024 by Queenie L.
Dont come here if you need window screens fixed! Went here to drop off my window screens to be fixed. After 3 weeks, my screens still werent done. No one in department and just one older guy working! He said about 3 weeks turn around and had to go back to take it somewhere else. Mind you, he almost couldnt find the screens I dropped off. We respect our elders but clearly he shouldnt be working and is slow, un-organized and there is an odor in that back area. After locatin my screens, it took another 30 mins for them to process my refund. City Mill should stop taking orders for screen replacements or train new people till they catch up with orders and let customers pay when screens are ready to be picked up. FYI: I ended up going to Screen Works in Waipahu which had a better turn around time of 3 days! You also pay when your screens are done.
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December 2023 by Fran C.
Shop local, and support local when you can! Whenever I need to do something around the house, and need some sort of hardware supplies, I normally like to give my business to a local company, as we should help local businesses stay afloat, as they provide jobs & support within the local community. City Mill is my hardware store of choice! Now don't get me wrong..........I do shop at Home Depot & Lowes at times when I am looking for something that City Mill doesn't carry, or if I am on da cheap where I wanna save a few bucks! Lol! I was working in Ewa Beach this past week, and I remembered I needed to buy something, as I was fixing something on our garage. Luckily, City Mill was in the same shopping complex on where I was working, so I decided to pop on in to check it out! Located at the Laulani Village Shopping Center, you'll find City Mill towards the opposite end of the mall (from Safeway) as the store is just next door from Petco. Like any hardware store, you'll probably find whatever you need here for home improvement, and I even saw that they carried some pet supply items, too! Got what I came here for, and I even noticed their prices for the item I was looking for was even cheaper (lower) than Home Depot, or Walmart! Shop local, and support local whenever you can my friends!
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December 2023 by Cara G.
Came here once and needed help finding a product. I walked up to an employee who did not appear to be busy--he was standing in an aisle looking at the products but was not talking to anyone. Excused myself to ask him for help and he immediately held up his finger and snapped, "Yeah just hold on!" and made an irritated face. Super rude and unnecessary. He proceeded to just stand there. I was stunned for a couple of seconds but realized I did not want his help and walked away. If you were indeed busy, I understand but that response was quite unprofessional, especially in a customer service position. I don't go here anymore because of that one interaction.
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October 2023 by Darryl J.
The staff hire is also very helpful. My dad and I visit often when he starts a new project. The offer a wide variety of supplies for any task your working in. It's a lot closer than Kapolei Home Depot, and a lot of the times the prices are better. Double win. The store is also always clean, and easy to navigate. They do also offer Military Discount with ID shown at the register.
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October 2023 by Jeremiah U.
City mill was the only home improvement store that I knew of growing up. Throughout its years of providing their customers with exceptional products, great service, and a welcoming environment. This clean and well-kept business carries products for your everyday needs at a reasonable price. City mill carries a good selection of products and will always have the item you are looking for. From gardening to tools to even HVAC products, make City Mill your first choice for products and a reasonable price. Parking Private lot Payment Cash or credit Restroom Located near the back towards the left side of the building. Next to the AC units
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June 2023 by Kevin Bynum
Austin M. went above and beyond by making 100% sure we had paint that perfectly matched our walls. Highly recommended, I plan to buy paint here from now on.
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June 2023 by Gabe M.
Pretty excited they had the gardening supplies that two other big box stores did not have. Also appreciate their hardworking staff helping me out!
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April 2023 by Darlene Eldred
The staff is very knowledgeable about all the different items in this store. Always very helpful.
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March 2023 by Justice Miner
Lino took down my measurements for my screens and cut them perfectly all the way around and I was notified when it was done. Professional service with aloha from start to finish.Much mahalos,Justice Miner
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February 2023 by Patrick R.
They had all I needed and more. Staff was very helpful, I woolly shop here again .I've need city mill in hilo.
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February 2023 by DD Vill
It's frustrating when you are trying to look for an item online and you type it in the search box and it shows you everything else and NOT what you are looking for ?♀️?♀️
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October 2022 by J T
well stocked for Ewa. Good sales, helpful staff.
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September 2022 by Deloris Hairston
I went in for one thing, and came out with something else I needed. The "advisors" there are very helpful, and personable. Mahalo!!
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September 2022 by Kimberly B.
This place needs to hire more people! I've been walking around for a while back and forth trying to find a worker to help me in the furniture section. Literally no worker in sight, I was losing my patience so I called the store number to ask for assistance and the lady on the phone was asking what aisle I was in. I just told her I was in furniture. She kept asking the aisle number so she could page it. Doesn't she work here? shouldn't she know. And I think it doesn't matter what aisle it's on. If you could page in "customer needs assistance in the furniture department" then that's good enough too! Eventually, after walking some more, I found an employee and I don't think the lady even paged anyone because immediately after the call ended is when I saw someone to help me. No one else came by the furniture section after the call. Also needs to hire more people on registers! There was only one lady ringing people up and there was a long line.
