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March 2020 by Hiro Sun
It's a bit far to visit us directly, but you can feel at ease.
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February 2020 by Hiroki Sakai
(Translated by Google) It's a bit far from direct, but you can ask with confidence.
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January 2020 by Keith N.
I needed to ship media to someone in Japan. The items were packed into a rather small box which USPS intended to charge an arm and a leg to send. The recipient suggested I use Yamato Transport. For one, I had no idea the Kuroneko service even existed on-island. I called in the morning to inquire about the process since I have always received boxes from Japan but was never on the sending end. Shimizu answered all of my questions and assisted me when I was there. She made what seemed like a difficult process rather simple. The location is easy to find if you're familiar with the Halawa/Red Hill area or use GPS. There are an abundance of warehouses on the road leading to Yamato Transport's location which is at the end on the left-hand side. There are no designated parking spaces exclusive for the business in its shared lot. There is only one way in which is through a door that needs to be opened from the inside after pressing the button for service on the intercom. The box I used was purchased elsewhere but I was told they have select sizes available for $10. I sent my parcel via International TA-Q-BIN Eco which worked out for me since the contents were multiple of the same item. I left the box unsealed so the contents could be verified. You will need to complete data entry on their website in order for your stuff to be sent. While there is an English section on the main Yamato Transport website, the link for the data entry is purely in Japanese. If you're like me and can only read a handful of kanji, an employee will need to help you. I completed it on my smartphone while there. Payment is determined on the method that's selected at the end of the data entry process. My recipient opted to pay for everything, so I selected cash-on-delivery where he will pay the courier when he receives the box. In the end, I didn't have to pay for a thing (besides my box). Not sure if I will ever need to use the service again but it was definitely a good and interesting experience.
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July 2019 by Erika C.
Terrible customer service and they are very rude. They talk to you like they are above you and like you are inconveniencing them. I would give no stars if that was possible.
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May 2019 by Mako S.
Recently used Yamato transport (Kuroneko Yamato) to send a lost and found item to its owner in Japan. The process was fast and easy and best yet, the recipient will pay for shipping C.O.D.
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April 2019 by Gavin Furukawa
Great help in moving things to Japan!
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April 2017 by L K.
My daughter is attending a university in Japan and we ship items to her using Yamato (also known as Kuroneko). The location is convenient to get to, boxes are provided, Kayo and Sean are very helpful, shipment arrives about 6 to 7 days in Japan and you can specify a time for delivery. We've used this company to transport our luggage from city to city when traveling in Japan--so easy to change location without worrying about managing baggage through busy train stations.
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December 2015 by Daniel T.
Used Yamato Transport only in Japan. Sent live seafood from Shiogama to Shimonita (near Takasaki) and Sagamiono (near Tokyo). We were informed that it would arrive in 2 days, but it was received in 1 day. Also, the live hairy crab was very much alive. Sent our luggage to/from Haneda International Airport to Shimonita and Sagamiono and they were received in time without any damage to the luggage or contents. At a hotel in Sagamiono, the hotel staff assisted us in boxing the items we wanted to send, then contacted Yamato Transport to pickup. Their fees are known to the vendors who assisted us and we paid for the transport service, which was relatively cheap for the distance, time and damage-free delivery. We also went to one of their offices to send some items and were assisted very professionally by the on-duty staff.
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January 2014 by Lynne H.
We had to get the contents of a small studio moved from Tokyo back home to Oahu, and so we chose Yamato Transport........also known as Black Cat or Kuro Neko. The reason we chose them? Brand name and logo recognition! We had seen the trucks on tv while watching Japanese programming. A few years back a friend said she had seen Kuro Neko's trucks on the road here, and had mentioned a houseguest using them to ship a large item back to Japan. That's about all we knew about them so I have to admit I was a bit nervous! I pretty much expected everything to go smoothly on the Japan end, and it did. Boxes and packing material were dropped off on time, and picked up on time. I wasn't sure what to expect on this end. The boxes were going to take a couple of months to get here, and we were surprised when Yamato called us to say the boxes had arrived weeks earlier than expected. On the day of delivery I had to call them up because it was over an hour past the time they said they were coming. They called back saying it was going to be several hours more. Eeek. But then they arrived less than an hour after my call. We were all amazed that the boxes had no damage. Everything arrived safely. The boxes were heavy duty and only one of them had even a slight scrape. It looks like they were handled with care. I would definitely try to get a hold of some of these boxes if I were moving off island: Why do they get five stars? Because the delay in delivery time was just a small blip, and I was just happy and amazed to have everything arrive safely!
