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March 2024 by Danielle N.
I went to Pearl Highlands Victoria's Secret and I didn't think that they had very good customer service because I had to find all my own sizes and all my own everything and I was in there for probably 90 minutes and they kept asking. "are you good ?" but they don't actually help you and find your sizes and help you shop. The other problem is they didn't know their merchandise and I asked if they had any purple panties in Section 1- their employee told me all the purple panties are in section 3 which was wrong. 2. it was hard to find my size and I did not think they were helpful. maybe because of shrink. Anyways thats assuming your customer is guilty of something which I understand but its the twentieth century Not everyone is broke trying to rip you off sometimes a person is just looking for XL purple panties- can I get some help?? Lastly I will leave u w witho could have spent more money in less time if I had been helped but I did love the new selections even though they were not that easy to FIND!!! The two star review was based on poor customer service I am the floor person very unknowledgeable about inventory my pet peeve-it's like you work here right???? and really the place was filthy a lot of dirty bras and I could have told the floor person had she helped me in any way shape or form. Dirtiest fitting room I have ever seen in my whole life and I don't mean messy clothes I mean hair a Qtip and it was making me want to throw up!! I was So disgusted I kept thinking I am going to take pictures and who would put someone who spent $800 at VS in a dirty AF fitting room. I could have told the girl who rang me up as she was the one who showed me into this dumpster I was like are they moving? Do they not have anyone cleaning up like a housekeeper? It surely hasn't been cleaned for months see pics attached VS fitting room Pearl Highlands OOOHGross! This was today at lunch !!!
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February 2024 by Kahea U
Great customer service! Shelby (sp?) helped me find the perfect bra for me while using her personal experiences with the products to give recommendations.
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December 2023 by Teale River
Questionable fitting rooms
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July 2023 by Skyler B.
The place could be a bit more organized but so far my favorite that I have been to in a while! I got a cool swimsuit for $8 each top and bottom. Pink with sparkles I cannot wait to use the swimsuit for a photoshoot. They had a great selection of nice clothes for working out or just every day. Much more variety than other places and a large selection of great deals. I only give it 4 stars since it could use more organizations the swimsuits were not organized in the right location by size so it took me a while to find what I needed. Other than that I plan on going back!
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June 2023 by Lani R.
I visited the Pearlridge location and had the BEST Victoria Secret experience of all the other locations I've been to, even the ones on the mainland. Thank you for keeping the true Victorian customer service in helping women like me who can use the support and assistance in finding the perfect size and type of bra for our unique needs
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May 2023 by Shannon Blackgoat
The worst customer service ever
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April 2023 by Angel H.
I've always gotten very good customer service at this location. I'm not here often. Ala Moana is my main store. I feel bad reading about all the terrible customer service that others have received here. They're always emailing me coupons and freebies, especially since I have their credit card. I don't shop here as often as I did pre Covid. I feel like they've fallen off as a brand. My name is Angel. They used to have a whole Angels line, everything from underwear to clothing to perfumes. I would buy all their clothes with the word Angel on it. It can't get any better than free personalization, lol. These days, I mostly buy workout gear and pajamas. I love their night shirts to wear to sleep. It's so soft and comfy. I also stock up on panties when they have the 7/$35 sale. They always offer me a free one, so I get the 8/$35.
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April 2023 by Mercy Herrera
Bought undies and I am satisfied with the product i bought
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March 2023 by Bela R.
Customer service is poor and bad management too, they do not have consideration. I was gonna pick up order but then i didnt know that i forgot my ID, so i taked to them if i can just show my email address, order numberand the phone that associated with it cuz im leaving the island and that this is the only day available. But they were like No we need an ID. i know its my fault not checking my ID but i had the info of the order and the text for the number so im not just gonna pick up somebody else order. Was on Pink Side, the lady that i asked was rude, did not even acknowledge us or anything she was just like we need an ID, same with the Manager that i talked to. Lady associate was long hair, kind of dark skinned
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January 2023 by Mari T.
Still one of my favorite stores even though I don't buy too many things from here anymore. I went to get free underwear with my $10 birthday gift. They are always very helpful and the store always smells nice.
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December 2022 by Alwayz Luvz
2 yrs ago, I had a great experience. So 5 stars!!!Today 5/24/22, if I coukd it would be -5 stars...customer service sucked by a supervisor/manager named Casey. She made me feel like I was stupid & she stated it was a courtesy to accept returns for online orders.
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December 2022 by Denise M.
Yesterday I went with my daughter to exchange something, and encountered the rude so called manager of pink! Casey. Very rude! And not what customer service represents. She needs to be brought down a notch and know she is irreplaceable, my saving grace was the manager from Victoria secrets kyrie, who was exceptional! Outstanding and top notch. Management needs to take a close look at what is representing their pink store in pearl ridge and fix it Thank you Kyrie for taking the time to make sure things were done right! You are a keeper!
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December 2022 by Maritess C.
I came here shopping for a family member. They had buy two get two free on glosses and perfume and 30 percent off certain items. They have a lot of cute stuff. Some of their stuff is so over priced but luckily I have a credit card and the lady at the register was able to activate my card. I didn't have an updated credit card with a chip. Hopefully I get mine in the mail.My daughter and I picked up lip glosses since it's buy two get two free. Cool. I hardly buy anything from here anymore unless it's their annual sale. It's so easy to spend so much money here. They open up at 10 am on Sunday. Not sure if their hours are different for the holiday hours. Most stores open up early for the holidays and then go back to normal hours afterwards. It's located inside the mall on the second floor. Sales ladies were okay. They greeted their customers once they opened. Just an okay store.
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October 2022 by Briana R.
I went to the Victoria Secret in the Pearl Ridge shopping center and received the best retail customer service experience. Without giving TMI I had to try on several styles and sizes to find the the right fit. Yes, I was measured but still had to try on different sizes. Honey K helped me and was so great. She brought me bra after bra while the store was busy and never forgot about me in the dressing room. I finally found a style and size that fit perfect and bought 3 bras. Honey K is the best, she gave me a customer service experience that will have me going back.
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September 2022 by Sabrina McNally
Shelby was super helpful and friendly! Got a great deal on body sprays
