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February 2024 by Rhonda Benigno
Greeted from the moment I walked in. Explained what I was looking for and Kerry Or Carry sorry don't know how to spell her name, was the best. After taking a snap shot of my skin she immediately directed me to exactly what I needed. Friendly staff excellent customer service! The best in my experience.
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February 2024 by Kate Marshall Nystrom
Took my cousin here for her first complete set of makeup and brushes. Everyone in the store was so friendly and helpful, but Isabella stood out and helped the most by far! She has such an eye for color and was able to get my cousin color matched, as well as taught her how to use the different products. We left feeling like we were really taken care of and- most importantly, my cousin looks AMAZING! Isabella is very knowledgeable about different brands and skin types and was able to get my cousin set up with just the right tinted moisturizer, brow gel, blush, highlighter, mascara, lip tint and setting powder. It’s a perfect look with just the right natural but glowing finish for a young woman getting started with makeup. Thank you so much, Isabella! You’re such a great artist and teacher!
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November 2023 by BRENT CHENEY
Wife loves this place great service and return policy
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October 2023 by nellia flores
most nice helpers there
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July 2023 by T K
Super weird vibe. No one greets you. They just follow customers around awkwardly to see if they steal.
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July 2023 by Shawn Christensen
Great store but super crowded.
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May 2023 by Chantal Baxter
Staff here is very nice! They have an esthetician who works there too that is very knowledgeable with skincare.
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March 2023 by Taylor F.
I went in looking for perfume. The store was pretty busy because it was a Saturday, but luckily we were assisted by a worker named Ally (sorry if I misspelled) she was super sweet and really quick! We didn't have to wait very long and she got me exactly what I needed. Thank you for great service!
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February 2023 by Carla Phillips
I walked in about 10am today 2/15/23 and was met by a sales person. I wanted to exchange a product my sister bought for me before Christmas day and presented it to me on Christmas day. The young woman's disposition seemed generally indifferent OVERALL. I told her I wanted to exchange the pencil eyeliner/eyebrow shaper for a lighter shade. The packaging of the item I wanted to return was UNBROKEN. SHE looked at the receipt I provided to her and said the product could not be returned, as they don't make exchanges if it's over 2 months since the date of purchase, BUT I received it Christmas day 2022. WHAT AM I SUPPOSED TO DO!!!???I WILL NOT SUPPORT THIS BRAND WITH ANY FUTURE PURCHASES. IT'S A RIP OFF AN..CUSTOMER SERVICE WAS LACKING SERVICE WAS
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January 2023 by Ma Ja Ra
Got a gift card for my gf. Was definitely getting some weird looks, but staff was very friendly and suggested the tiny gift bag with a seal. It's the little details, right?! Well done, she loved it - even mentioned the little bag. Winnah!
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November 2022 by Elizabeth Cotner
Great experience with staff and fast checkout.
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November 2022 by Karen D.
This was a very busy store and must get a lot of traffic. However they were stocked pretty well. Staff was friendly and helpful. They seemed to know their products well.
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October 2022 by Maya Reuther
Cashier charged me for a paper bag but didn’t give me one until I asked. She seemed like her mind was elsewhere.
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August 2022 by Leigh
Nice place. So many different choices. Made it a little hard to choose. Friendly staff.
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August 2022 by Teresa H.
Now I know why I prefer to shop online than to visit this Sephora @ Pearlridge. The sales people are not very welcoming and their demeanor isn't pleasant to work with. As I walked in the first salesperson asked me what I was looking for, I told him and instead of helping me look for the specific product, he pointed towards the back and along the side and told me "all the products are along the walls", ummm... hello, I could've figured that out myself. Then this little Asian girl comes along and because Sephora doesn't carry this specific item, she walks away without anymore assistance. I did need other things...duh! Oh well... good workers are hard to find these days, or is it their generation.This all happened Monday early afternoon 08/01/2023, should management decide to reevaluate his team players.The cashier was the only professional and pleasant person in the whole store!!!
