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“Called about documents that I had to get notarized last minute. Found out they accepted walk-ins. Was greeted and was able to get my documents notarized quickly. Friendly and great service!”
“I want to specifically call out Kawai and his service. Kawai was very helpful and truly understands what a good customer experience should be. I appreciate the staff here and this will be my preferred location over all the other UPS stores. I had a rather odd shaped item to ship out, Kawai took the time to explain everything before finalizing the sale. We need more customer service individuals like him.”
“Traveling a lot nationwide, I have been a part of many virtual office memberships, this one is the best. Personalized service and great rates with day office, conference room, or desk options. Thanks for everything you have done so far. ?”
“This store cooperates with Bounce Luggage Storage and can store passengers' luggage. As long as you register and pay on the Bounce website first, you can store your luggage in this store. The employees are very patient. Thank you for their patience in communicating with us and letting us Very at ease”
“Shay helped me out with Notary Public Services. She’s super knowledgeable on the process and procedures for legal documents. This store’s always fast and helpful.”
“The only place on the island that has some fingerprinting scanner machine. No need make reservation, but there’s only one of the machines. Four stars because staff was a bit flippant at first , but all was good by the end.”
“Mister Harry and his genuine aloha is truly needed today more than ever. I appreciate his patience with me being in a rush and his kind words. Thank you very much UPS NEX Pearl Harbor for your genuine aloha and honest kindness, a hui ho!”
“Best place for quick printing, copying, even fax services. One stop shop if also in need of mailing out or returning Amazon packages. Personnel are always friendly and professional. Would recommend.”
“Yesterday I took framed artwork to be packed and shipped to the mainland for my daughter. These were one-of-a-kind pieces and very dear to our family. I was greeted by Rocio at the door with my wagon full of art. She immediately put me at ease. She organized the entire process. She verified values for insurance purposes, suggested the best way to package the pieces and documented everything. It was a seamless process that put me at ease. She even made sure I got a AAA discount for this very expensive undertaking. Rocio was professional, but when the transaction was completed, she felt like an old friend. I can't thank her enough for her help. I will be going back.”
“This location is absolutely the best most accommodating, knowledgeable and friendly UPS station / store that I have ever experienced. That includes California, Nevada, Colorado, Oregon,... Amazing.”
“Fast, efficient, friendly. They are happy to help you within reason, but don't forget that materials cost money and they're not going to give away everything for free. I'll continue using this location as my local UPS store.”
“SIONE & JOSEPH were extremely helpful & personable from their phone skills to in person service. they helped me print flyers for my business & didn't hesitate with any corrections I had”
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“Can't believe I haven't posted a review for this place. Have used them for years to drop off returns to vendors such as Amazon and others who have free returns. They are an authorized UPS Shipping Outlet and just a little a mile from where I live so it's super convenient for me. Latest hours are M-F 10am to 6pm. Sat 9am to 2pm, which is what I believe they've been for at least a couple of years now. Yes this place is really convenient for me but what stands out is the friendly and prompt service. You get greeted when you walk in and helped immediately unless they are already with a customer. I really like that they are consistently VERY quick to assist you, no matter which person is working. Today, I had to be someplace and was in front of their shop two minutes before opening. EXACTLY at 10am the door was unlocked and the OPEN sign lit up. Since I usually take in UPS labeled boxes or packages, they take a look, recognize this, immediately scan the item and ask if I want a receipt (for tracking purposes). The friendly older gentleman has explained the details of their UPS related service, such as the fact that I don't need to print my own shipping label for the type of returns I make. (I do it to speed things up when dropping off.) They also have a few gift items (items vary) which is probably great for folks sending care packages and there's a little extra room in their box. They also have greeting cards, just like the post office. They carry Blue Mountain cards, a higher end upscale card brand - really nice quality cards. Sign outside lists the services they provide. Besides the usual printing, copying, faxing, scanning, and laminating that these types of businesses provide, they also have notary service. I've noted the sign says they make keys, and since I need some every so often, I plan to utilize them. They also make rubber stamps. They also pack items to be shipped and I've seen repeat customers for this service (based on their convo overheard while I waited.) I believe they have another location but I'm only familiar with this one in Aiea on Moanalua Rd across from Waimalu Elementary, and highly recommend them.”