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August 2024 by George Nagato
When I got there the lot was full of cars and an attendant came and offered help to park my car for my appointment at 1PM on 8/25. Got checked in with the girls who were polite, efficient, and assuring everything will be fine. Waited till my car was finished and was thanked for coming and felt like a valued customer. Thank you! Thank you! Thank you!
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August 2024 by Chris Bryant
Always such great service and friendly people. It's nice to have someplace to take my car for tire services that has a knowledgeable staff!
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July 2024 by Eddie K.
Steven, Charlie and the gang at Pearlridge LB are my fav! Always helpful, pleasant and accommodating. Mahalo to Charlie for getting a last minute rental car when we had to leave our car overnight for repairs. Mahalo nui!!
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July 2024 by Sean Cervone
Absolutely loved my experience with this place recently. They were the best priced and the customer service was amazing. Specifically we were working with Charlie and she was knowledgeable, efficient, and had amazing personal skills. Highly recommend using this trustworthy location. Rare to find em like this anymore.
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July 2024 by James Mitchell
Classic mechanic story here.
I’ll start by saying that Jada who runs the desk in Pearlridge is awesome, the company is lucky to have someone as hard working as her.
But overall I am confused. I went in for new tires and an alignment, my truck pulled to the right very slightly. Made an appointment and got the tires, but they couldn’t do the alignment and needed to look at it again. Made another appointment and they said it was one bad ball joint but couldn’t fix it that day. Made another appointment and after 8hrs they said the ball joint was actually fine and they aligned it the best they could, but the tie rod ends didn’t match so couldn’t totally align it. It actually pulled the right even worse when I drove home.
The mechanics said that one was a larger heavy duty tie rod end so that’s why one wheel was kicked out to the side and couldn’t be adjusted straight. Jada gave me a very generous discount to have a bunch of work done but I’ve decided not to do it with Lex Brodies. I’m no dummy with cars and I can clearly see that the tie rod ends are identical. So what is it really? I adjusted the alignment myself with a few cranks of a wrench and now the truck travels straight. Thank you for the tires though.
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July 2024 by Christopher Howard
Went to Lex Brodie's for the first time today. The staff was really friendly and they were very helpful. They didn't pressure me to up sale for any other services. Just helped me with what I needed and I was out the door. Thank you!
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June 2024 by Keri Von
I was hoping for a great experience but instead had one of the the worst experiences. I agree with some of the bad reviews. It doesn’t matter if you received a quote or had scheduled an appointment. The charges were more than double the quoted price and the appointment didn’t seem to matter. It took longer than expected and the car drove worse than how it did before it was dropped off. Had to turn around and bring the car back. Instead of fixing, they broke it even more. A lot more time wasted… I can see how one can get exasperated. Is it the company, the people that represent it or who are employed to run it to be blamed? I hope the owner of the company realizes that it’s not all about the money they make that matters but the relationships they build with people.
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June 2024 by Honest Angel Auto
Always friendly and great service.
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June 2024 by Chuenchiraymond Ng
Yesterday I had my 4 tires replaced. The staffs were fantastic, as usual. They are well trained, friendly and helpful. Excellent experience with this employee ownedb company. Highly recommend this to the local community. Whole lot different from other national brands. This is the best.
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June 2024 by Hoku li'i
Good customer service. But took 2 hrs to get done as we didn't wait there. Went for a safety check.
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June 2024 by Colin Elmore
Took 1.5 hours to have a tech look at a tire for 2 minutes and say they couldn’t patch it and didn’t have a tire in stock for me. By that time their other location and other stores that had one in stock were closing.
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June 2024 by Sara Armstrong
A big thank you to Charlie at the front desk. She is such an aware person and saved me a lot of time By listening and trying to do the best thing for the customer.
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June 2024 by Barrie Kealoha
Jayda Alontoga is the best!
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June 2024 by Noah Patanapaiboon
I would like to thank the Lex Brodies Aiea team for a job well done. I walked in to get my safety check renewed and was met with a warm welcome. The team here at Lex Brodies Aiea, strive to provide excellent service all around and it shows. Don’t just take my word for it, but come in and experience it yourself.
Special thanks to Steven, Scott, Ashton, and the two ladies at the front desk (didn’t get their names) for all your help! I will definitely be back in the future and will be sure to recommend this location specifically to my friends and family. God bless
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May 2024 by Philippe Dukes
Lex Brodie's is now always too busy no where to park and slow service. I went for a simple tire patch and was quoted several hours.
