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January 2024 by Gail U.
I was gifted a Hawaiian barrel pendant for our anniversary after Xmas 2023. Sad to say but the chain was 4 inches too short for my neck and I ungratefully needed to make an exchange as black trimmed Hawaiian jewelry was not for me. Today we finally made it to the store and were helped by owner Linda. First time hubs purchased from there. She understood I was interested in a bangle or ring or earrings instead. She graciously and patiently allowed me to see and try on a few of her rose gold( my favorite) pieces. Right now there is a 60% + 10% off sale going on. We ended up paying almost double what the original purchase amount was but at least I can enjoy and wear my new bangle with flower and Maile leaf design. Clasp don't fail me. Thank you hubs.
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June 2023 by Sweets A.
this looks like a swap meet vendor, but even the people at swap meet show more class and aloha than this place. rude and racist!! never in my life have we encountered such an unpleasant experience. very rude, sarcastic, and distasteful behavior. i didn't like the first item she gave us and wanted to continue browsing at the rest (really planned on buying and supporting a local shop) but the lady working started making sarcastic comments and said if you don't have money then go somewhere else??? like wth? bc i didn't like the first choice?? or was it bc we left the house in sweats and hair-buns lol i was shocked and lost for words, and walked out. not today satan, the devil is a liar!
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May 2023 by Sara Armstrong
We have done repairs and bought pieces here for reasonable prices. This is fast becoming a favorite shop❣️
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January 2023 by Ikaika Mauricio-Esteban
I had just gotten back from JHL Jewelry at Pearlridge. I made a purchase of a rope chain that I had wanted for a while. This one oriental aunty who works there was very nice, helpful, and considerate. I was not sure if I would be getting the chain todays because of how much items like that have sky-rocketed in price in todays time. However, she gave me and my mom a great deal and I truly appreciate that and her. Great place, lots of selections to choose from, and staff are very kind! Mahalo again to that aunty who helped me today!
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January 2023 by Sandra Sierra
Very rude customer service.
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November 2022 by Uhnrhey L.
I bought a 7mm 85g chain for for $6700 realized that owner sold me $78 a gram. Never buying from here ever again!
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June 2022 by Jon Matsushige
So much aloha. Wonderful person helord me with my repair
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February 2022 by Xander H.
I went here right before Valentine's Day, looking for a pendant. Happy to say that I found exactly what I was looking for! Awesome customer service and amazing quality jewelry! The associates were very nice, friendly, and didn't pressure us into buying or made us feel uncomfortable. Surprised at their star rating, as we felt more comfortable here than those "big box" jewelry chains. We will for sure be coming back!
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February 2022 by Alanna S.
We've been to this store numerous times and never once did we feel uncomfortable or unwelcome! The store staff has always been very polite and ALWAYS give us the best deals. We'd highly recommend this place to others.
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January 2022 by Alexis Shantello
The law in HI said refund policy must be conspicuously disclosed at the time of sale. If the policy isn't properly disclosed, merchants are required to provide refund. I came back almost immediately to refund and she surprised me saying she don’t take refund, even after she told me she does. She was so sneaky and covered the receipt when she wanted me to sign the it saying I needed to sign because it was a card purchase which is normal. But in this case her agenda was to deceived and trapped people lots of money and say gotcha sorry really? The worse part was that She and the men back there should also be investigated because she placed my ID and card perfectly aligned on her counter like to give him a good view to record through their cameras which made me uncomfortable until today. What are their intentions to store my card and ID. A legitimate store wouldn’t do that and wouldn’t hide their refund policy on thousands or hundreds of dollars prices of jewelry. Greedy and shady. Yes, most of her product looks fake!! Barefaced crook and appear suspicious activity with people card and ID. Please be careful, not sure why her sweet talk shouldn’t be enough to get someone to buy but they on another level.
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January 2022 by Ann Barba
My keiki can only wear precious metals (gold) or they'll have an allergic reaction. Love that this place has a variety of sizes for their endless hoops! This time I purchased white gold and yellow gold one. One pair for each of my kids!
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August 2021 by Kimberly Aguon-Zehner
Love shopping here! They are super friendly and a they have a great selection of jewelry. I’ve bought several pieces for myself, my wife and my daughters.
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August 2021 by Velvet Video
This little shop has beautiful jewelry with great prices. I’ve been coming here the last ten years.The quality of gold and diamonds are near flawless. Come see them for that special piece of jewelry.
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July 2021 by Monica A.
Best Jewerly shop ever!!!!! Why only 2 stars people ??? Me and my wife have been going here for the last 10 years. The quality of jewelry, gold, diamonds are all beautiful. Diamonds I've got here are near flawless. And the couple who owns this shop show you Aloha. Quality and with great reasonable prices.
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July 2021 by Jess A.
I wanted to buy a jade bracelet for Mother's Day and didn't know the exact size of my moms wrist. So I asked the employee if I could exchange it if it didn't fit since there were no refunds allowed. After picking out one the employee says that's she's reducing the price for me because she "likes" me and charges me $150. I brought the bracelet home and it didn't fit my moms wrist, so I go back into the store the very next day to pick out one a size smaller. The same employee that helped me the day before, says that the jade bracelets in any other size than the one I bought were all $350. I asked her what bracelets were around the same price as the one I bought but a different size, she leaves and brings a box out of the back that is labeled China. Not sure if any of the jade is real there, I feel taken advantage of.
