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January 2024 by Deborah Scott
Best Buy's Total Tech, which includes their Geek Squad, is the "best buy" on the planet. Tech is evolving at such a fast pace that I can no longer keep up. But when I am hopelessly mired in the "newest and most confusing," the Geek Squad people talk me down off the ledge. I'm forever grateful!
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September 2023 by Ptani P.
I almost never leave reviews, but I literally had one of the best customer service experiences ever. Shout out to Austin (I believe that was his name). He was soooooo patient with me and very thorough when explaining all the pros and cons there were for each different type of laptops and brands I was interested in and I could tell that he genuinely cared that I got the best quality and best price. I can be very indecisive at times when there's too many factors to consider, but he was very very patient and understanding. So Austin, if you're seeing this, thank you sooooooo much!!!
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August 2023 by Gayle N.
Best Buy-crap shot. No answer phone is irritating. Why should we drive to Aiea no answer on phone?
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August 2023 by Drizza N.
BENJAMIN AT GEEK SQUAD is most amazing!! Very pleasant and knowledgeable! Thank you for helping us! Makes coming to Best But easy!
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June 2023 by Yolande Fong
Even after calling and speaking with a live person that said they can fix it here, they do not carry parts on island for internal cooling fans for computers. Waste of time to go in person with an appointment to find this out.
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June 2023 by Brandon El T.
Review over due, but wanted to give Brandon from customer service/geek squad a shout out.Very friendly and authentic. Unlike the Honolulu store, who lied that his apple guy got in to a car accident or whatever lie he wanted to come up with to get rid of me.Brandon took the time to hear me out and also showed empathy. Good help is hard to find and Brandon went above and beyond to help me. Even though he was not able to repair my iPhone, I do appreciate his efforts to assist me. He also was able to help me with my gaming mic and made it a smooth transaction . BEST BUY AIEA please recognize Brandon for me and appreciate him for his great service.Much mahalo Brandon!
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June 2023 by Chris E.
I randomly came across Best Buy in a search for card audio/speaker installation. I bought bass speakers, 6"X9"'s, amp, and door speakers. I looked at MANY places to get all of that installed with high prices and no guarantees because I bought my own audio. I'm SO glad I chose Best Buy to do my installation!!! They did an amazing job! I don't have any after pictures because they HID EVERYTHING PERFECTLY!!! They also guarantee their work for LIFE! GREAT SERVICE and PRICES! Have any car audio needs? Go here!!! Trust me.
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April 2023 by wendy c.
I have only had great experiences here at Best Buy in Aiea. Today we were helped by Ben and he was amazing! Didn't even have to open up his phone to tell us about the options we had. That was totally a first. He knew details about each device and readily answered our questions. What a phenomenal salesperson! I would suggest looking for Ben if you go to this store. He also doesn't push you in purchasing any type of brand, but eagerly answers all of the questions you have, no matter how small or big.He was also very friendly, willing to help look for stock items in the back and even brought back an item we weren't even looking for as another option if we wanted it.Definitely will continue to go to best buy for our needs.
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March 2023 by Eric Potter
yup, don't waste your time, I wasted a whole hour, after wasting time making an appointment and driving down there. Iphone battery shot, they of course don't have the battery in stock. Or they are just incompetent ... She told me I could upgrade my phone... Avoid best buy and find an apple store. Would have been better if they just could have told me they didn't have a battery in stock over the phone ... Apple was a dollar cheaper and did it with no appointment.
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February 2023 by Tianna
Great help resetting our iPhone! Customer service was great and it only took an hour. Thanks guys!
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January 2023 by Jiatong Jiang
Mr Reide from geek squad try his best to help me out with my 3 year old Alienware little trash pc, he gave me a lot of suggestions how to get my pc fixed. I really appreciate that!
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December 2022 by V Kounhavong
First time using Greek squad and will never go to them again. Do not bring your iPhone for an apple repair. Just go to apple directly. They are limited with oem apple parts on hand. Dominic the geek squad rep, offered to have my phone sent to apple for the repair. Less than 5 minutes, he came back to inform me it’s best to go to apple. Should’ve just took my phone to apple instead of wasting time.
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December 2022 by Barbara D.
Won't be doing the purchase online and pick up at store option ever again. Waited outside in the hot sun when they opened at 10am. I was second in line and they couldn't find my hdmi cable that I ordered. The guy they have working in front was really new and slow. I had a terrible experience. The whole point is getting your stuff and go... I should've just went in the store and purchased it.
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November 2022 by Jeff B.
(Shopped 09/27/22 TU @ 1:30pm): Sometimes you were able to find the best-priced buy at this brand of electronic stores!I was in the area for a 6-month progress meeting at the offices of the newly-hired property management company for a recent investment property investment when I decided to swing by Best Buy's Aiea location hoping to find a few items I desperately needed for the new place before I returned to the mainland. I'd tried a couple other locations closer to me to no avail, so this was my last shot and such a convenient opportunity. Would they have in stock what I needed to buy that best compared to what I needed!?PURCHASEInsignia No Tools Assembly 50" TV Stand ($99.99): while on this trip, I purchased a new TV but had nothing to set it up on. I searched various places and came up empty or found some options at astronomical prices. By pure luck, I came across this item which was exactly what I was looking for... and at a very reasonable price! Plus, it was the last one in stock! Once I got it home, it took me barely 15 minutes to put it together - voila! It seemed sturdy, the black color was fine, and had a few shelves which I was able to place other things on (sadly, the wifi and router towers were too tall to place on the lower shelves so they were placed on the top shelf behind the TV). I was ecstatic when I finally placed the TV on it and watched "Ted Lasso" yelp.com/user_local_phot…!Canon Pixma TR4720 Multi-Use Printer ($79.99): All I needed was a simple home printer that performed the basics of functions, and this fit the bill. The problem I had was that everywhere I went, the more functional and pricier model to this one was all I found... until I walked into this store. Sure, they had several models that included the aforementioned one I saw everywhere, but like the North Star this one glowed above all of them and called my name! And, they had only two in stock - score! I quickly threw this into my cart and rolled away like I won the lottery! After I got home and tested all the various functions, I was satisfied and continued to be a Canon homer yelp.com/user_local_phot…!Insignia Multipurpose Paper 500 Sheets Paper Ream ($8.79): Frankly, this was the cheapest ream of paper in stock, so what else could I do!? It did the work, but man I missed the days when I worked in an office and "borrowed" reams of paper yelp.com/user_local_phot….SERVICEFrom the moment I entered and asked directions to printers, when I found the elusive TV stand, dealt with a few staff members inside the store, to the final touchpoint when I picked up the TV stand outside, everyone I came across was amazing and friendly - mahalo!PARKING (FREE)They had their own private medium-sized lot - 'nuff said!ATMOSPHERE, DÉCOR, AMBIENCEA no-nonsense warehouse style layout with a 2nd floor I've never experienced at other locations yelp.com/user_local_phot…. There was plenty of merchandise throughout the open floorplan and along the walls while ample space was given for carts and customers. Promotional posters and such were throughout as you would imagine. Minimal natural lighting came through the front glass windows and doors while a ton of electric soul-sucking fluorescent ceiling lights filled in the rest. There were plenty of TVs (only for display purposes) while Top-40 music played in the background. yelp.com/user_local_phot…ATTIRETotally casual, so I would normally be in a t-shirt, boardshorts, and flip-flops.OVERALLAiea's Best Buy location contained all of the remaining things I was looking for on this trip, so for that I would gladly return even though it wasn't close to me. What stood out the most was the wonderful customer service I received from everyone I ran into while the pricing was also a plus. The store itself had sort of a cold feel to it with noticeably short-stocked shelves, but if you knew what you were looking for this wasn't a hindrance. They basically carried all the major name brands in appliances and electronics, so do your research and find what you want. I found
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August 2022 by Marjorie M.
Zero stars. Waited over an hour to get help!! Most of the workers were just talking story with each other! Never coming here again. 5 stars for very poor customer service!!!!
