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July 2024 by Kanoe Fairley
It takes a while until I can get someone to assist and the inventory on the shelves seems empty.
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July 2024 by S C
They don't answer the phone. They are currently open for afew more hours and the robot recording for the Aiea store says it is outside of their hours and won't transfer me to a live person. I Just want to know the warranty on the $2,500 Advantium microwave that I purchased from them that only lasted 6 months...
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July 2024 by Gary Turner
Good products, good service.
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July 2024 by Tony Wenz
Plenty of Team members. I found it hard to nab a spare one. (Use the QR code to book a member). Most could look up stock situation, but you need specific help with comparing specific. (Do this at home - not here!)
2 floors. Many big ticket items upstairs.
Happy shopping!
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July 2024 by Jonathan Tirador
Ever since they i.emented the QR Code check ins, service has sunked.
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July 2024 by Robert Lee
I went to Best Buy Aiea to buy a refrigerator that I had found on their website. I went upstairs and even though Shaun was busy, he acknowledged my presence and let me know he would help me as soon as he could. It was less than a minute and Shaun started to help me find the refrigerator I wanted which was not easy to find because it was an open box refrigerator that was located downstairs. Shaun went out of his way to help find us the refrigerator and make sure we had warranty coverage. Employees like Shaun are valuable and very hard to find these days.
Unlike Lowes and Home Depot that advertise refrigerators that they don't carry on sale and don't even answer their phones. We were in Pearl City Home Depot when a tall dark employee walked by us twice like we were invisible. He was walking around doing nothing, trying to avoid us. Then yesterday while I was at Lowes, they did not have the refrigerator on display. I checked their website and it claims they had 16 in the store. Called and no one answered until 16 minutes later. It was customer service and what does the idiot do? Transfer me to the same phone number that no one answers. Then after 20 minutes, someone picks up the phone just to hang it up. I heard the person talking in the background.
Best Buy will be my only go to store. I recently bought a thousand dollar gaming computer too.
Employees like Shaun make Best Buy successful. I hope management gives employees like Shaun a well deserved raise in pay. Thank you Shaun!!
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July 2024 by Rodrigo Gaba
Excellent customer service! They had everything I needed! Fast and easy check out!
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July 2024 by Lisa Aki Martin
I love being a Total Best Buy Member. Any issues with a product you purchase you just contact them and they help. It's amazing. Speaking about Amazing Ms. Trisha is she always helps with a smile ?. She always knows how to go above and beyond.
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July 2024 by Dr. Lynn
I have never been to a best buy where the salespersons were this knowledgeable and willing to help.
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July 2024 by Bernardo's Painting
Great products and service for our business.
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July 2024 by Jesse Martinez
It's just so far
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July 2024 by Tony Combs
They helped me get rid of my old battery from my laptop. You got old laptop. Call Best Buy, to help you with old laptop battery. Battery can not be thrown in the trash.
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July 2024 by Sherry Endresen
When I called they said they had 1 charger left and I tried to purchase over the phone but could not make the system work.when I got to the store in Pearl City, I was told the had many of the type charger I needed. The staff at the store were polite, professional and personable. Just do not pay for anything over the phone!!!
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July 2024 by coco mo
Had to look for salesperson for assistance. However person was helpful when i was assisted
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June 2024 by Christy Davis
Great experience! Christian made picking up the item super easy. I was In and Out in a matter of minutes.
