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December 2023 by Todd K
Bubble gum ice cream is great. Waffle cone is large along with the portion. Service is excellent.
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December 2023 by Ava M.
Clean atmosphere ,friendly service, great selection of ice cream. Love Christmas decorations...
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July 2023 by Cris G.
Okay, is it just me, or have the cups that hold the single scoop of ice cream gotten a lot smaller??? I literally have been coming to BR since I was a kid and now, I bring my own kids here. This last time we went in, all of us ordered a single scoop in a cup. The cup was a puny minuscule 4oz cup and the scoop was definitely NOT a generous one for paying about $5 for it. You would expect the scoop to be high and almost overflowing the sides of the small tiny cup for that price. That's my main beef here. I was done in 3 bites and left unsatisfied. I remember getting a single scoop before and it used to take me a while to sit and enjoy it and I felt satisfied afterwards. I paid over $15 for 3 single scoop cups and we were all done with this "toddler's portion" in about 3 minutes. I did, however, find the customer service pleasant. We were greeted and immediately offered samples. Friendly and efficient service. The ice cream we sampled was just meh. Flavors were not popping like I last remembered. I always go to the good ol' mint chocolate chip cause it never disappoints. The flavors I sampled (dragonfruit and mom's milk & cookies) just didn't do it for me. I think it's time to seek out more local businesses that sell ice cream and frequent here less (unless I need an ice cream cake) sadly. I just can't see spending that much for so little.
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June 2023 by Tele A.
Craved for a brownie sundae the guy was very helpful and friendly. Got my fix for tonight!
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May 2023 by Lori P.
I had one of those "gotta have it" moments with ice cream. Being that I was too lazy to drive, I decided to do a quick and convenient Door Dash order with Baskin and Robbins located in the Pearl Kai Shopping Center.I ordered a Banana Royale which comes with two scoops of ice cream which I just learned, is that it is two KIDDIE scoops of ice cream, but they still charge you the adult price of $8.00 and some change. Also, my order did not have the whipped cream and cherry that was supposed to be included because B&R determined that if you order through Door Dash or Uber Eats, they will not include the whipped cream because it will melt. Hmmm, I guess the ice cream will stay frozen though... Wow, magical ice cream!!! SMH!!!!Seriously, for the price they charge and what you actually get is a rip-off. You're better off going to your local supermarket and purchasing a gallon of ice cream (whipped cream optional).
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March 2023 by Mari T.
Went here for a birthday scoop (you get a coupon if you sign up on the app or on the website with your email). They were friendly and efficient. My friend got a mango smoothie and my other friend got a Coke. There is lots of parking and seating inside!
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February 2023 by Prestige MixMatch
yummy ice cream and many flavors to choose from.
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January 2023 by Maritess C.
I was lucky to get a free scoop of ice cream on my birthday if you sign up on their application on your cell phone. I claimed mine today. I walked in and told the lady behind the counter it was my birthday and wanted to claim my free scoop but no Happy birthday from her at all. I thought that was kind of rude. Be a little more happy and greet me happy birthday. It's a kind gesture to someone especially on her birthday.Anyway, the scoop was so small. I only got a few bites and it was gone. Some places are more generous than others but oh well. Parking sucks here during the lunch hours. I managed to find a spot right up front. I would have given this place 5 stars if the lady greeted happy birthday to me and gave me a little more than a tiny scoop but that's okay. At least it was a few bites of deliciousness. Ice cream is always good here though. Pretty much on point.
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January 2023 by Gail U.
1-16-23 We were asked to pick up a pre-ordered and Pre-paid birthday cake. Easy favor since it was on our way from our home to theirs.The cake was a pretty pink color. To me the wording seemed a bit tiny and squished together and looked like one letter was misspelled. Luckily no one else noticed.The ice cream cake held up on the ride there and was packed nicely in a sturdy unpeekable box.There was enough for all the immediate family guests. My habit, I ate the inside first, the Oreo ice cream and white cake, good tasting. I left the pink frosting on the cake, sworn chocolate frosting lover.When I saw the price I was surprised how high the cost has increased since I myself ordered one many years ago.All in all, a clever and pretty way to serve dessert with the ice cream and cake in one.Sparkler candle was used and spectacular to watch.
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October 2022 by CW NEHC
Why no more green tea? ?
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October 2022 by Kalima M.
Friendly associates and good ice cream but, the cones were stale very disappointing.
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October 2022 by CW Chen
Why no more green tea? ?
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September 2022 by Barry S.
This BR is located in the Pearl Kai Shopping Center on the Diamond Head side of the center parking lot. The interior appeared clean and there were tables available. We were promptly greeted upon entering. After perusing all the mouth watering ice cream flavors, we made our decision and placed our order. We saw only 1 employee during this visit and they were very quick in constructing our waffle cones. Contactless payment was available and worked like a charm. 1-start deducted for price. $13 for 2 waffle cones stings the ol' wallet.
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August 2022 by B M.
Horrible customer service at this location. I was next in line and the worker helped people who walked in after me.
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May 2022 by Brad P.
Can't go wrong with a place that has 31 flavors of ice cream. Stopped by this location in the Pearl Kai shopping center just to satisfy our sweet tooth cravings. Guess what, they are back to giving out samples. So my cousin, fiancé, and I were sampling their latest flavors. They had one new flavor, Ube and Coconut swirl as well as a flavor of the month. We were having a blast sampling flavors again. The staff working that day were super friendly. They were happy to assist us and were quick to help others as another group came in for ice cream as well. I ended up ordering a medium milkshake of the Ube and Coconut Swirl. The flavor was more so on the coconut side, but it worked really well as a milkshake. I should have gotten a small as the medium was too much for me and became too sweet to finish. The person who did make my drink was really generous with the ice cream scoops. Overall service was great!
