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April 2024 by Kathy U.
Can't believe I haven't posted a review for this place. Have used them for years to drop off returns to vendors such as Amazon and others who have free returns. They are an authorized UPS Shipping Outlet and just a little a mile from where I live so it's super convenient for me. Latest hours are M-F 10am to 6pm. Sat 9am to 2pm, which is what I believe they've been for at least a couple of years now. Yes this place is really convenient for me but what stands out is the friendly and prompt service. You get greeted when you walk in and helped immediately unless they are already with a customer. I really like that they are consistently VERY quick to assist you, no matter which person is working. Today, I had to be someplace and was in front of their shop two minutes before opening. EXACTLY at 10am the door was unlocked and the OPEN sign lit up. Since I usually take in UPS labeled boxes or packages, they take a look, recognize this, immediately scan the item and ask if I want a receipt (for tracking purposes). The friendly older gentleman has explained the details of their UPS related service, such as the fact that I don't need to print my own shipping label for the type of returns I make. (I do it to speed things up when dropping off.) They also have a few gift items (items vary) which is probably great for folks sending care packages and there's a little extra room in their box. They also have greeting cards, just like the post office. They carry Blue Mountain cards, a higher end upscale card brand - really nice quality cards. Sign outside lists the services they provide. Besides the usual printing, copying, faxing, scanning, and laminating that these types of businesses provide, they also have notary service. I've noted the sign says they make keys, and since I need some every so often, I plan to utilize them. They also make rubber stamps. They also pack items to be shipped and I've seen repeat customers for this service (based on their convo overheard while I waited.) I believe they have another location but I'm only familiar with this one in Aiea on Moanalua Rd across from Waimalu Elementary, and highly recommend them.
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April 2024 by Joseph Ampil
We are customers of AS&P for many years. We always have amazing experience with this company. The customer service was outstanding, and the product was exactly what we were looking for. Shelley and her hubby work hard together with their staffs. They will go an extra mile to assist you for as long as you communicate well and tell them what you want. We are always pleased with the service and ease we received from this business. They will go above and beyond to help us with our mailing, shipping, and all our other computer assistance needs. This is a one-stop shop. 5-Mabuhay stars!
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March 2024 by Jay T.
Sandra, helped me with amazing and professional help guiding me throughout my package this place is great quick an easy! Mahalo Sandra for your assistance till next time highly recommend!!!!
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March 2024 by Rae Washington
Staff very nice and helpful! Will always come here for business
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January 2024 by Ray O.
What sets Aloha Ship and Pack is their customer service. They want what's best for the customer; not what's easiest or best for them. I brought them an Amazon return and told them that Amazon was going to reimburse me for the shipping cost which was $150. (I was returning a Dyson cordless vacuum which was obviously a product that was previously returned. Owen suggested I call them and insist on Amazon giving me a prepaid shipping label; after 30 minutes in the phone with customer service, they agreed to give me a gift card for the 150 bucks! This will be my go to shipping location even though I live in downtown Honolulu; thanks Owen!
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January 2024 by Lauri S.
It's easy fast and reliable. I really like coming here no wait just drop off and go. Customer service is excellent.
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October 2023 by Thomas Bachiller
Very nice employees and service
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October 2023 by Marcus Inamine
Awesome place to ship things with the staff being so friendly and with great customer service. Kehau took care of me today. The owner Owen is terrific, giving away items to customers. Got some guavas today. So happy. Mahalos Owen.
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October 2023 by Andrew Benjamin
Excellent experience. Great service and great staff.
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August 2023 by Jon Shimabukuro'
Friendly, helpful and polite. They take the guesswork out of shipping items anywhere. They suggest the cheapest way to go. Very knowledgeable
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July 2023 by Makani Sabala
Took my PC in for packing and shipping. Fast and friendly service. PC arrived in perfect condition and in quality packaging. Definitely worth it!
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March 2023 by redassbaboon
Awesome service and they take care of all your needs no problem no extra charges just great personalities of the staff
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March 2023 by Lora Moriyama
Best kept secret in the city. Provides USPS & UPS service above & beyond. A gem of a shop.
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March 2023 by Kendra M.
They saw me struggling with my large package and came out to help me - SO appreciated!! Very friendly, professional and gave me multiple options for my shipping. They packed the contents beautifully and my sister received everything in perfect condition. Worth every penny and I'll happily and gratefully use them again. Thank you!!!
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March 2023 by Mike Higa
I needed to have a paper notarized and weekdays there open from 10-6 pm. and Saturday there open from 9-2:00 pm and you don’t need a appointment.Walked in Saturday , there wasn’t any line, 5 minutes later paid $10 and walking out with my paperwork notarized.They also do shipping( FedEx, UPS,USPS ), packing ,fax, copying, and other services.The staff is friendly and helpful
