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February 2024 by Michael F.
John, the assistant Manager does not understand customer service in the least!! I rented a trailer because it said it was a 5x9, but when I tried to load my UTV - which is just under 5' - it wouldn't fit because the trailer is actually only 4'9". I immediately returned the trailer because I couldn't use it. When I asked about a credit, John's smartass response was, "did you take it off of my lot?" He had an opportunity to say, "oh no worries I'll credit the $26 back" and he would have made a customer for life - but instead chose to create a situation where I will never rent from U-haul again - all for $26! Way to go John! Avoid this location!!
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January 2024 by Jim M.
I went to this Uhaul for a tow hitch install on my Volvo xc60. I paid over $650 for the job. I expected a 1st rate install but was very disappointed. They told me they would not drill a hole thru the floor to snake the wiring. So the wiring had to come out of the rear hatch. How cheesy is that. I know there are several grommets where the spare tire is stored. Every car has them. I called and told them I was disappointed. I escalated to GM as well and asked for some compensation on the wiring labor since I had to redo the wiring. She refused to accommodate and told me to bring it back in and they would snake the wire or bring it back in and they would remove the wiring and credit me back.. But because of their responses for drilling holes I was uncomfortable. I ended up doing it myself and an very happy with the wiring now. It is the way it should have been done. I paid way too much for this install. My family will never use Uhaul at this location. They had a chance to show flexibility and refused to.
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November 2023 by Rafael Suazo
Travis was an absolute superstar. Took me in last minute and installed a hitch and got me a trailer. Just in time too. I had a 12 hour ride ahead of me. This team was super nice and provided great service!! Highly recommended.
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November 2023 by John Crager
They shorted me two dozen blankets but charged me $40. Asked for a phone call - have yet to get one.
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October 2023 by Wendy Moses
I had to rent a truck and storage unit when I sold my Mom's home. The staff there is very friendly and the manager, Lori, is very helpful!
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October 2023 by Teryl Tucker
I have worked with the manager of the store and she is awesome. Plus the employees I've worked with have been equally friendly and helpful. I've rented twice and used the storage facility once.
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October 2023 by B Barnes
Uhaul made our move smooth. The best service ever. Really nice crew and the effort they took to care. It was genuine. I highly recommend highway 92 uhaul.
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October 2023 by Wendy Mayo
I had to rent a truck and storage unit when I sold my Mom's home. The staff there is very friendly and the manager, Lori, is very helpful!
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October 2023 by Erica Meyer
Lori is amazing! Clean facility. Staff is excellent. Highly recommend.
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August 2023 by Zack Cockrel
This location is the best in the Woodstock area. They have a pretty young staff that brings great energy and gets you in and out the door quickly.
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July 2023 by tiedtkd
Awful customer service. The old blonde lady needs to get out of the retail business and work a job that doesn’t require interaction with customers.
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May 2023 by Kris Bravo
Great RV parking and good rates.
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May 2023 by Richard Chandler
Giving it 2 stars because fell behind on bill and took over month to get financial aid from school. Have no problem with paying late fees. Do have a problem with managers attitude and fact that they cut my lock off and left another uhaul persons lock on door 2 days after bill being paid. So had to give them about 45 mins to get combo for lock. So if anybody should have had an attitude def not her.
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May 2023 by Alexander Cooke
Chaz did a great job of accommodating an unexpected reservation. He was friendly and courteous and a pleasure to chat with.
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February 2023 by Joshua Anderson
I have never had issues with renting a truck. But I buy storage units and I bought one and picked it up and was skeptical of the unit but didn't say anything. While I was there I had seen a cabinet in their "spot where you can leave things for other people" spot. I had bought another unit a little over a month later, when I get there, its the exact same unit as the last time (shouldn't be possible as the law is 3 months min.), and lo an behold, that same cabinet was in my unit.Be careful when buying a unit auction here, they stack their units.
