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November 2023 by Elly Leonard
Shared updates through the whole process, and we’re super easy to work with. My car hasn’t looked better in years!
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November 2023 by Tony Muschara
I needed adjustments to my 4Runner's front wheel wells after previous repairs. The repairs were according to Toyota design, but the tires are somewhat bigger than the standard wheel well. The staff were responsive able to make changes within minutes and at no cost. Perfect customer service. Thanks.
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November 2023 by Matt T
They lied about the work done and stated that a wheel doesn't come off when they replace the whole fender and bumper. Our lugnuts snapped off because they overtorqued them. My wife could have died due to their negligence. They denied touching the wheel up and down. Complete liars - do not go here for work.
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October 2023 by Sean S.
I had a fender bender in my 2010 Honda Accord. Rear bumper and quarter panel repair. This also resulted in the rear window being replaced as well. Their time estimate was pretty accurate, and they gave fairly regular updates. The week it was due to be finished I call to see what time of day to pick up my vehicle, and they could not tell me. I called again 3 days before. They still could not tell me. I called the day of, and they could not tell me. I got in touch with the mechanic who said they had the wrong bracket, and were sending someone to Honda to pick up the correct one. they had the car for 7 weeks.... I go to pick up they car the day after and they opened the shop 15 minutes late. Probably not a huge deal to most. but I don't work a 9-5 job.
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October 2023 by Andrea G.
Please don't go to this shop. my car was at King's for almost two months. when I got my car back I had no oil in my engine and my enliven light came on Leaking oil from underneath my car. they put some king of glue on oli pan . didn't replace new parts . They are scammers!i wish I would did more research on this ship. check BBB for reviews not the Wes reviews
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October 2023 by jay t.
I wish there was a way i could leave 0 stars. These people don't know what their doing i kept getting the same responses n kept getting my date pushed back, everyone was always on "lunch" every time i called for a status update i do not recommend bringing your car here at all. very unreliable and unprofessional.
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September 2023 by Jennifer Smith
Do not take your car here will over charge and take a month to fix your car. This is the worst company to take your car to. They are a complete scammers.
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September 2023 by Greg Morris
Neighborly Public Service Announcement:Avoid at all cost! Customer Service is not in its business model. Customer seems to get caught in the middle of this ”Service King” scamming the insurance company. Allstate has been made aware. I believe the name is being changed to Crash Champions.You have been warned.#CrashChampions#ServiceKing
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September 2023 by Nancy K.
When you have to take a vehicle elsewhere to have it fixed correctly after this place "tries and lies" you know they don't have quality work. They will place blame on anything and everything else and will not honor their work. Thankfully another shop fixed the car on the very first try and the ONLY good thing to come from this was it was not super hard (with insurance Co pressure) to get them to pay for the repairs elsewhere. Just save yourself a headache and don't even try this place at all.
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September 2023 by Greg M.
Neighborly Public Service Announcement:Avoid at all cost! Customer Service is not in its business model. Customer seems to get caught in the middle of this "Service King" scamming the insurance company. Allstate has been made aware. I believe the name is being changed to Crash Champions.You have been warned.#CrashChampions #ServiceKing
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September 2023 by Marcey Duffy
Worst place ever! Wish I did not even have to give them one star… Had my car for 25 days and kept giving me the runaround and excuses about when it would be finished…simple bumper replacement…and then when I finally was able to pick it up, all of these alarms kept going off about brake system issues! Do not come to this place!
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July 2023 by T J
Joel at Service King/Crash Champions is awesome! State Farm dropped the ball but he made it work quickly!
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July 2023 by jazmin mg
the repair itself was fine. exactly what i was expecting. the communication between crash champions and the customers should improve. my car was in the shop for two weeks, and when i initially dropped off my auto i was told I would get a follow up calls every tuesday and thursday. i thought great! that’s perfect, but the first week went by, and i’ve heard nothing all week. I called the office on a friday just to confirm my contact information was correct, it was, and was told i would get a call back the same day, but i did not. The weekend went by and I followed up with them Monday after no communication for a whole week. Representative on the phone was apologetic and I get it, i wasn’t mad or anything just confused as to why there was no one reaching out. She told me my car would be ready the following week and said i will be receiving follow up calls. Again, i heard nothing for the whole week. Then Finally the following Monday I called to get status update and they told me my car was ready since Friday. I was surprised because I didn’t receive any form on communication stating i can pick up my car. Anyways happy with the repairs, they did a fantastic job, but the customer service and communication was poor. Not saying all locations are exactly like this, and I just had a bad experience with them, but i would recommend this company solely on the fantastic job they did with the repairs.
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June 2023 by Trevor Baird
My insurance company booked an appointment with this repair shop, but apparently their call center and locations do not communicate, which did not seem to be a big concern to the staff, but resulted in a wasted trip for me. I did not feel comfortable doing business with them if they are unable and unwilling to reconcile discrepancies within their own business. After reading their reviews I'm glad I decided to go somewhere else.
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June 2023 by HANDYMAN AND REPAIRS LLC
(UNPROFESSIONAL AND NOT SERIOUS ON TIMING)Don't even waste your time using this shop extremely unprofessional, system down for a month now and they still not finishing with what they say it was only take 4 days and it's 3 weeks alreadyWe have to contact them if not you will never hear anything from anybody thereThey are also blame that the first person that get the claim is not longer with them and one blame to other each time and still not have any idea when the truck will be readyMake your research before you even think having any service with this shopProgressive recommend them but it's because it's more convenient to them money wise as other insurancesI have to say more inconvenient things that we went through but I will update you guys when we get are truck back hopefully in good conditions not as other reviewers went throughService: Painting
