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October 2024 by Tj Wyrick
the Marietta location was not helpful and just kept giving me the run around on the tire insurance so I decided to try out the Woodstock store and James (possibly Jamie, I'm bad with names) was incredibly helpful and provided the fantastic customer service I was hoping for. thank you sir you saved the day!!!
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April 2024 by Michael Thompson
Excellent customer service , efficient and knowledgeable, and very fair pricing for tires and services. Highly recommend
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January 2024 by F K
This is one of a few places where I take my Tesla for tire service. These guys know how to take care of my car. They have the lift pads and everything else necessary to properly service it.
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January 2024 by Rosa Janes
I had the best customer service today at Sam's Club in Woodstock. There was a very unusual situation where I was charged with an automatic Sam's renewal and I am not even a member. I have to gve a special mention to "Chavette" who researched the situation and was able to clarify exactly what happened. It was timely, she was very busy, but took care of one customer at a time, and did it with patience, and professionalism. Through it all, and it was an understandably timely process, she was pleasant and solved my problem before I left the store, and then she moved to the next customer with a smile!!!! Thank-you Chavette
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November 2023 by Theresa L.
I'm basing my rating on the pharmacy. The pharmacy manager, Melissa, is an unbelievably kind and compassionate person. All of the pharmacy staff there have been kind over the years.
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June 2023 by Riley Caldwell
I had a great experience at Sams club getting new tires placed on my car. Dennis was very helpful and had a great attitude. It only took 30 min. Quick and easy appointment. I would highly recommend this location.
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March 2023 by Hap C.
This is one of the cleanest Sam's Clubs I have been inside in quite some time. The parking lot was designed rather poorly, but their gas station usually has the lowest price on gas, so if you don't mind zig-zagging all over the place you can save some money. As with most warehouse clubs, in order to really save money on the goods inside the store, you have to catch what's on special at the time. It's usually less crowded than everybody's favorite wholesaler (I can't name any names, but it's on the north side of town), which is convenient to me, since I live closer. Also, I like their Scan & Go feature using the app...basically you use your phone to scan barcodes as you add them to your cart, and you can skip the checkout line (granted you have to preload a card into your account to use this, so you can't pay with cash).
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December 2022 by Ryan S.
Absolutely horrible customer service. We waited 1 hour for curbside pickup. Why give a time when your order will be ready if you still have to wait an hour just to get it?? Food court lines, another story...ridiculous! I called customer service multiple times... a total joke! Don't waste your time or money on a membership here! I wish they would build a Costco right next to this Sams!!
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December 2022 by Siara H.
I was and have been racially profiled by the greeter at this store for weeks. So long, in fact, that I have kept track for the last 7 trips there and stopped bringing my kids because it was so bad that my oldest felt uncomfortable going. I finally said something to a black employee to make sure I was fully heard and he told me he had to say something to this certain greeter multiple times about not singling minorities out and making sure she checked EVERYONE'S card. Which I want to say, I have my card ready to go every time she has CHASED me down into aisles to make sure when she hasn't done that to everyone. (I could tell you exactly what the people were wearing and what they looked like at my last visit because I was THAT aware of being singled out.) I want to be clear, I NEVER MADE A FORMAL COMPLAINT. I didn't leave my name or number to get a call back, I only said something to the employee I trusted. Two hours after I left TJE MANAGER CALLED ME (meaning he LOOKED UP MY INFO; name, addres, phone ETC) to tell me he had "actual black people watch the footage" and they agreed with him, that I was basically a liar and this hadn't happened to me and definitely hadn't happened as many times as I said it had. Completely gaslit me. I asked for his name more than 3x and he never told me, he literally screamed over me, ignoring me and hung up. I called back several times and not one answer from this man. I also called and asked the pharmacy and they went to ask his last name and came back to let me know they couldn't tell me his last name. I only know his first name is AARON. AARON COMPLETELY VIOLATED MY RIGHY TO PRIVACY WHEN HE LOOKED UP MY PERSONAL INFORMATION TO CALL ME. Women get protection orders everyday on men who do this. THIS WAS WRONG. Once again, I made no formal complaint, him doing this and then conducting himself on the phone like he did was completely inappropriate and I have taken this to corporate.
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September 2022 by Charlie B.
I am afraid to shop at Sam's anymore. Today I went to Sam's to buy some 4 gallon bottled water and as I was going to the place to grab some bottles, I was blocked by a woman in one of those battery powered shopping carts. She was blocking my way forward and the customer support line was blocking me going around. I waited about 5 minutes until my legs started hurting and then I went around her, my cart hit hers slightly, but I straightened out my path and went on. Then she stopped talking to the clerk an screamed at me in the loudest voice F-bomb fighting word loaded sentence. I was frightened by the hostility and rage coming at me. I will not be shopping there for quite a while. I told the greeter at the entrance why I was leaving and he seemed happy about that. Seniors, beware when you shop at Sam's. This is not the same place it used to be.
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June 2022 by D V.
Well it's great that Sam's wants to offer new members 8 dollar memberships while pissing off old members who just want to do a simple return. There are no accommodations for the existing members like myself who just want to do a return as opposed to stand in the line of over 50 people. In fact I am writing this review in this line. Way to go Sam's bring in the new folks and piss of your existing members - nice business model
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June 2022 by Greg E.
Walked in needing to make a purchase of a kayak and wanted to pick up later. The lady I met said "absolutely no problem", showed me exactly what to do and made sure my purchase was marked for pickup. Great friendly, fast service z
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November 2021 by Alex F.
Every year around this time Sam's club carries crab Rangoon frozen and in a box. My family loves them and this specific location claimed on their website that they are in stock at this location. I live in Roswell and their site says they aren't available at the Roswell location so I drove to Woodstock just to get them. After an hour of driving I arrived at Woodstock Sam's and of course, they didn't have them in stock! An entire afternoon wasted trying to get them but never again. I'm ready to get a refund for my membership and shop somewhere else.
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October 2021 by Lisa Pense
The tire place was closed for the night but someone helped me find the battery I needed. I'm grateful.
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June 2021 by Ron Clark
Top notch service at the Woodstock,Ga location
