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March 2024 by Erik Benner
When the tire shop says they fixed the screw in the tire and you get home to find the tire leaking and the screw still in the tire, you know that it's time to find a new place to get work done, AND to let everyone you know to avoid the place. This wasn't the first time with a problem here. Attached are pics before and after the "fix" . And yes I even have the message they left saying the truck was fixed. I'm not sure of the definition of "fixed" but it's not the same one I would use.
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February 2024 by Aj French
Purchased tires in Arkansas under the Ford Quick lane brand name after being reassured that services would be expanded to Georgia. I even have the guarantee paperwork that says free rotate and balance for life of the tire on the estimate when I first purchased the tires.Was refused free rotate and balance here at this location because they are not owned by the same dealership, even though my paperwork says otherwise. They did offer free service only after purchase of oil change.I'll pay full price for service somewhere else before I take my vehicle to them for their poor integrity.
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December 2023 by Horsepower House
This shop is within Krause Family Ford dealership in Woodstock GA. Nice enough people, I guess, BUT, they charge you (even with a debit card) 3.5% on any service bill. We all know that credit card processors do not charge a fee for Debit - it's no different than writing a check. Even so, they are bumping up an extra .5% or so to pad their wallet even further (because CC processors charge at MOST 3.0%).As far as the shop itself, their work is "decent", but not great. We have had to bring our car back there more than a few times to resolve the same issue. Meaning they are having trouble really solving it. The only reason we go there is the convenient location.So, if you are about to pay your service bill, bring cash, check, money order, not a debit or credit card. They will GET you every time!
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October 2023 by J
Would absolutely never go here again. Took my car in for a service and had my tires rotated. Didn’t realize until a couple of months later when I got a flat tire, that my wheel lock key was missing. After reaching out to Quicklane I was told they may have it at the desk. They had over 5 customer wheel locks, but mine wasn’t at the desk and according to them “there was no way their tech accidentally took it”, even though they clearly had taken others wheel locks on accident. Their resolution was for me to figure it out on my own. The absolute lack of ownership and customer service was appalling to say the least.
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August 2023 by M1 Garand
The service department needs to learn a thing or two from Quick Lane! I’ve always had a great experience with the quick lane service, but the service department is a total nightmare to deal with! Honestly, if you’ve got anything that quick lane can’t handle, go somewhere else!
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May 2023 by Paul Reddick
Great customer service!! Got a shuttle ride home and also got a shuttle ride back when they were done working on my car.
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August 2022 by Laura Coomes
Very polite and the facility was clean!!! Got us out in less than 30 minutes!!!
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February 2022 by Linda Meeks
I have used Quick Lane for over 20 years, I trust them, they are quick,knowledgeable, pleasant and prompt. I'll continue my loyalty to them in the future.highly recommend
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February 2022 by April Johnson
Quick Lane serviced my pick-up truck in a timely manner, and their staff is very friendly and helpful. I will be using them from now on.
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August 2021 by Dan Davis
Two place to get your oil changed. Nice customer service.
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April 2021 by Google user
Two place to get your oil changed. Nice customer service.
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February 2021 by Glenn Wicks
Always outstanding great service.
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January 2021 by Chasity Skinner
Worst service. Too many lies. WOULD NOT RECOMMEND THIS PLACE TO ANYONE!
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December 2020 by Bob Bixby
Just bought a new 2020 Explorer and got a fantastic deal. The service I received was excellent and very professional. I have purchased at least four vehicles from this dealership and have been very happy with each of them. I definitely recommend Krause Family Ford.
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November 2020 by Steven J. Klein
Really enjoyed working with our salesman Dale. Dale set a chill no b.s. tone and was very knowledgeable about the vehicles. After a few back and forth offers and counter offers we were able to close a deal.
