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March 2024 by Ingrid Weir
They go out of their way to be helpful every time, and I always have rave reviews from everyone.
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January 2024 by Peter D.
Been going to this Publix for about 3 years now and it is significantly sub-par compared to normal Publix. They have never once had my sub ready in the 30 minute timeframe they promise, I'm giving up at this point. And the people in the pharmacy are trying but they are also severely incompetent. Awful location which I think reflects on their management because this is not the norm for Publix.
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November 2023 by Adrienne B.
On Thursday, October 19, 2023, at approximately 6:30/7 p.m., I entered the Publix store located at 12165 Hwy 92, in Woodstock, GA to pick up prescriptions I had pre-paid for. I stepped up to the pre-paid line. There were two female cashiers working the counter. There was a line of 3-5 customers waiting. One of the cashiers stepped to the pre-paid line to assist me. One of the customers waiting came to the counter and asked the other cashier why the person standing behind him was not next. The cashier told him I had prepaid. I told the cashier waiting on him that I did not appreciate her providing him, a stranger, with information about me. I also told the customer that I was EXACTLY where I was supposed to be and asked that he mind his own business. It was then the customer started yelling about him not caring if I had prepaid and I thought I was entitled and being rude. I told the customer that I did not owe him an explanation, but I prepaid and again, was exactly where I was supposed to be. I also told him that he has access to the same service. The customer continued to berate and embarrass me. He looked like he wanted to kill me! Has anyone ever looked at you as if they wanted to kill you? I was unnerved and terrorized! The customer finally left, still yelling as he exited. I male representative that was working on the computer next to where I was apologized for the experience. I did not want his apology. I told him that if he was sorry, he would have come to my defense, while the customer was present. None of the pharmacy employees or customers came to my defense. Here are some facts: 1) If I were a white woman, the situation would not have happened, 2) If it was a black male acting the way the customer (who was white) acted toward me, security or the police would have been called and 3) If my partner (white male) was with me, again, this would not have happened. I transferred my prescriptions to Publix for better customer service. I even willing paid 2-3 times more at Publix than I paid at Kroger, just for what I thought was better customer service. My partner spoke to the pharmacy on 11/2/2023. Apparently, they blamed the situation, that was clearly memorable, on signage. He attempted to discuss how the situation was so much more than signage. Unfortunately, this fell upon deaf ears. Publix will not receive another penny from me or my family. I was humiliated and undeserving of the treatment I received, from both the customer and the Publix pharmacy staff. DO BETTER!
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November 2023 by Aussie S.
Andrea, the assistant deli manager, went out of her way to help me this afternoon. She is a credit to her organization.
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January 2023 by Mary B.
in the deli section , there is a person her name started with N but I didn't remember he name she didn't even know the basics of polite or selling skills and she said so bad words in front of all people and she smells so bad smell like cigarettes, I don't how she is working in deli section
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January 2023 by Anthony Johnson
Great customer service every time I visit.
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January 2023 by Rico Sheppard
(Workstations Welcome Elevators Workstations Passengers aboard each Citywide*Publix Locations at Workstations, Movies, Theaters and Workstations with Passengers of Workstations starting Calendars of Weekdays and Weekends)
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January 2023 by Keith F.
This Publix was clean, well organized, and easy to navigate. Just like any other grocery store they have all the basics and much more. One of the things that brings me back time after time is the bogo deals. It is hard to beat! If you don't need them both you can just get one at half off. They do a decent job of promoting the bring your own bag campaign of which I really appreciate. I'm hopeful for more organic and all natural foods as we head into 2023. I would certainly come back to this location.
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October 2022 by Jeffery E.
The hwy 92 and trickum rd store used to be one of the best! Always had fresh products, full bakery cases, and excellent service in the deli! Well that is no longer the case! In the past month I have stopped about once a week to get a sub. Always just one person making subs, usually takes 30 plus min to get through the line. Bakery cases are always empty and what is out for sale is either almost or is out of date. Their standards have gone so far down it is a disgrace! I have spoken with management and corporate several times and am always told we are sorry and we will look into it. Well apparently that was a lie because it hasn't changed. Also the sub rolls are constantly under proofed and doughy! That would have never happened just a few short years ago! So publix wake up and do it right! Or lower your prices!
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December 2021 by Saraswat Basu
People are not friendly. I complained to manager about a rush driving by pickup in parking lot but he laughed at me.
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October 2021 by E C.
Love the cleanliness of this Publix store. Always well stocked and very convenient. However I rarely visit this location as the employees are curse. I tried to pickup a cake recently and the lady in the bakery seemed to have a bug in her bonnet as she rolled her eyes at me and another customer as requests were made. We appreciate BOGO sales and will make small dedicated trip for these to have a complete receipt. Makes a large difference on being able to donate to the local can food drives. We purchased 10 cans of tomatoes and 15 cans of the hearty Campbell's soup and a few other items. Cashier, Kelly E made a comment that I should save some for other people. In this new world where people have their head up their ass or their neighbors, allow me to take a moment to remind you. There are individuals on fixed income, families with large amounts of children and/or fosters, multi generational households, neighbors shopping for their friends, family, neighbors who do not feel confident about going out at the moment. Again these shelves were fully and perfectly stocked full. She did not know my story which was none of her business regardless. In the future hope the overworked and overpaid employees/owners of this Publix may show some humanity, courtesy, and simply civility to the next customer who steps into this establishment. Remember we always impact our community through our words, actions, and attitude. Give your best.
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June 2021 by Curt H.
I went to the deli to get a meatball sandwich for my wife and a roast beef for myself. There was a long line so I went to the other counter and got some fish for myself and asked the guy if I could get my sandwich there. He said no but he would put my fish in the warmer. He then disappeared. I went back to the deli line and while I was waiting I noticed two "management looking" people with Publix name tags talking to each other. I guess they didn't know how to make a sandwich, to help the poor woman who was working her tail off to try and serve people. They stood there the entire 20+ minutes while I waited for the Meatball Sandwich. When I finally got it I went to the warmer to get my fish, they were gone; they didn't have any more. I wonder if Kroger is more customer orientated?
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March 2021 by Jason L.
Leaving a 5 star because of internet trolls leaving negative reviews about masks haha. Stay home if you are not comfortable cry babies.
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December 2020 by Rochalae B.
I do not want to come back to this plubix. Around 7 some on 12/28/20 one of the older ladies on the register was acting way to mean to my boyfriend . He wasn't even at her register and she was yelling at him incorrectly.
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October 2020 by Laurie Masterson
It’s really disappointing to see this location not standing by their own policy of requiring face masks for everyone entering the store. Last night there were multiple individuals shopping without wearing a mask, one came right behind us on the checkout line. Today even a police officer was not wearing a mask while shopping. It is so inconsiderate of others and what is the point of having a policy if you don’t stand by it. No wonder Georgia is one of the worst states in the country in terms of managing the virus.
