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August 2023 by Brii Brock
Very disappointed and disgusted with the lack of grace and empathy I experienced. I will not recommend this company, especially after reviewing other reviews it shows there is a history and pattern of the staff having a 'Nice/Nasty' attitude toward patrons.After driving, and arriving 15 minutes prior to scheduled appointment time, to the wrong location, in the midst of an active severe thunderstorm with down powerlines and stoplights, strong winds, and heavy rain - my child and I were rudely turned away. Even though the secondary location (3 miles away) stated that "If [I] leave right now, [I] could still be seen".Their lack of communication, awareness, and empathy is disgusting with no regard for my time. Once the other location was on the phone, anyone with eyes could see the heavy gust of winds and slow moving traffick outside of their doors. It could've easily been communicated that it might be best to be rescheduled.1.) Their company needs to update their address(es) with Google maps.2.) They need compassion training.3.) The staff need better communication.First time making an appointment, and the "grace period" was never mentioned. Being so, the skinny old in the face Caucasian lady in the front, stated "Yes, you missed the grace period." And I still had to pull teeth by asking "Well, what's the grace period time?" ...Then had the nerve to say "10 minutes" .. ? It was 6:12pm. Just turning on the minute at that ??? It was comical because she was very serious too. Then had the nerve to follow up with, "And I'm sure the doctor won't see you" ? Well,1.) I didn't inquire.And 2.) Now that she mentioned it, wouldn't GOOD CUSTOMER SERVICE might've stated the exact OPPOSITE? ?I.e. "Per Our policy, we only allow a 10 minute grace period. However, since you were here at the 10 minute mark - Let me see if the doctor will see you" ...You could've even went in the back closet & twirled your thumbs tbh ? What adds insult is the fact she acknowledged she did receive the call from the other location that I was indeed on my way.Funniest thing about the whole ordeal, my 7 year old was standing at the door (not wanting to go in without me) at 6:09pm. Understandably so. They watched me through a window, putting my 2 year old toddler shoes on. Whew!If you didn't want to see me... I mean, I would say she could've JUST SAID THAT! But I'm Sure they don't want a lawsuit so that's why in their culture it's second nature to just be "Nice/Nasty" ??♀️Anywho, DON'T GO THERE!READ THEIR REVIEWS!!They're ghetto & unprofessional ?
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August 2023 by LauraLee Rainey
This office has prompt friendly service. I’ve been here 2X now and have had a good experience both times! Thanks!
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August 2023 by Cristobal Perez
Superb experience. Will definitely be back. Alejandra was very knowledgeable and helpful! Thank you!
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June 2023 by Angel F.
I started going to this location when this establishment was owned by Pearle Vision & have spent $1,000s on eyewear since; however, my last trip right after the Covid pandemic, I called & asked if I could use some frames that I had purchased from them 2 years prior because my husband had been out of work & they said yes, but after my exam & my lens ordered, that was the end of their customer service! When I arrived to pick up my paid-for glasses, I was just handed a case & told thank you. No fittinh of frames. I opened the case & there were my glasses w a loose set of lens. When I tried to ask a question, I was IGNORED & all attention given to a new customer who had just walked in...& the customer they just lost walked out for the FINAL TIME! My glasses no longer fit & they seemed like old glasses because I haven't been able to see better with what they handed me. The bottom line is unless you buy an expensive pair of frames with your lens, THEY DON'T WANT YOU AT THIS LOCATION! I WON'T BE BACK!
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March 2023 by Diana Merced
Love coming here, everyone is wonderful and so easy to work with. Cathy has been so much fun and makes it not so hard to book my next appointment.
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March 2023 by David Hennington
My son and I both saw Dr Patel in July and were extremely satisfied with her work and found her extremely professional. The staff helped me find modern and cool titanium frames. She got me more features and discounts through my insurance than the last store I went to. I recommend to everyone I know!
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March 2023 by V Feigert
Wow. Very positive experience. Dr. Young a wonderful eye doctor, very thorough walked me through all the tests, & my personal eye issues. Did not feel rushed or pressured. I strongly recommend this facility.
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March 2023 by elayna lynn
MyEyeDr always has the best, most helpful staff :) They helped me find the cutest pair of glasses and the doctor is awesome. I tell all of my friends about myeyedr
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February 2023 by Mollie Weikert
I cannot say enough great things about this office! The staff goes above and beyond to make your experience the best! We have been using this office for 10+ years and this is the best overall staff ever! Vanessa is an absolute joy! She made my son’s and my initial eye checks and scans so much fun!! Cathy and April are so pleasant and easy to work with! They were so accommodating and made sure we were happy with our frame selections. After receiving my new glasses, I decided I really didn’t love the frames. They had me come back and select new ones. I would highly recommend this office to anyone.
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February 2023 by Alexander Batista
Avoid at all cost. I scheduled an appointment here and since this location and its sister location are just a few mere miles away I accidentally went to the better "location" at 9801 Hwy 92 Suite 100. Therefore, I missed by appointment by 10 minutes or so, but the nicer location called ahead to the bad one and advised them to take me. However, when I arrived to the bad location (original appointment) 12924 Highway 92, suite 100. I was told they could not see me because I was late. I looked around and from what I recall there was only one person being seen! I was told to come back later that day, but was then told my appointment was actually tomorrow. I therefore wasted two trips. The front male receptionist was more of a bouncer and wouldn't budge to accommodate my return. Therefore, I vowed never to return to this "bad" location. You're way better off going to the 9801 location. The customer service there is the polar opposite. This place should be closed and erased from existence. I reported all the facts and corporate investigated and All you can do is hope for the rest of the poor souls to be taken.
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February 2023 by Eric Odin
Best location around!And Ale is the best there! She helped me over and beyond! She was patient and very intelligent. I love coming to this location!
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February 2023 by Alex B.
Avoid at all cost. I scheduled an appointment here and since this location and its sister location are just a few mere miles away I accidentally went to the better "location" at 9801 Hwy 92 Suite 100. Therefore, I missed by appointment by 10 minutes or so, but the nicer location called ahead to the bad one and advised them to take me. However, when I arrived to the bad location (original appointment) 12924 Highway 92, suite 100. I was told they could not see me because I was late. I looked around and from what I recall there was only one person being seen! I was told to come back later that day, but was then told my appointment was actually tomorrow. I therefore wasted two trips. The front male receptionist was more of a bouncer and wouldn't budge to accommodate my return. Therefore, I vowed never to return to this "bad" location. You're way better off going to the 9801 location. The customer service there is the polar opposite. This place should be closed and erased from existence. I reported all the facts and corporate investigated and All you can do is hope for the rest of the poor souls to be taken.
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January 2023 by Michele Provost
I’ve been coming here for years. This is the first time I’ve had this much assistance in picking out frames and lenses. Cathy Hennington was friendly and super accommodating! I appreciate all her help!
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January 2023 by V. Fose
Awesome staff! Great experience! 10 out of 10 will recommed to everyone!
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December 2022 by Leah Pierre
This eye doctor is very nice, the staff are amazing, they’re so nice! The lobby is nice and great work!
