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December 2023 by Lexi Swann
Logan was very helpful! I’ve always had a great experience at this branch!
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December 2023 by A Clever Fish
I presented in person to ask a list of about 16-17 questions. I was warmly greeted by Wesley who saw me at the front desk. He escorted me to a breakout room and answered all of my questions directly and honestly. I made a new friend as I appreciated Wesley's service oriented nature and the fact that he left nothing to doubt.Wesley is a friendly, down to earth man who you'd love to have over with friends for a BBQ.This CU was one of 4 I was interviewing today and due to the competitive rates on CD's, MMA's, Savings Accounts, and Good service, I decided to join same day! I got my debit card and things are rocking and rolling.I plan on getting more products from them in the future once I get everything switched over.One tip: I WISH they had some incentive to invite new members like a small cash incentive for myself and the joiner if they open an active account that stays active for 60 days, or something like that. That's the ONLY, VERY minor thing I'd change. All else is great.I saw a very wide cast of characters at this branch helping the heck out of the members and I really liked it. "Welcome to the family!" I was told on my way out the door.I wanted a name and a face that I knew to do my banking with and Welsey is now that person for me. I got everything I came there for an am very happy.Fun Fact: This building used to be the very BB&T I banked at before BB&T merged with SunTrust to become Truist, only to move down the road next to the Longhorn. Now here I am in the same building where I started, just with LGE!In addition the lobby, decor, design, and marketing is all very clean, modern, well lit. Excellent design concept!I look forward to a bright future with this Credit Union. I never thought I'd be so excited to join any financial institution!
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November 2023 by Abigail Jean-Pierre
The team at Towne Lake has always given great customer service. Highly recommend this location!
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October 2023 by D
Wish I could have gotten the "above and beyond" service everyone else is talking about. Honestly I wish I had just gotten average service. Apparently they don't like doing credit checks when you want to refinance a $25000 vehicle. I came in for this specific purpose. They asked if I know my credit score, which I didn't. I was the told to go figure that out and come back. I came in in the middle of the day, so this is either flat out laziness, or I was getting in the way of this woman's lunch.
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April 2023 by Nick Blythe
Excellent caring staff. Will return. They really care.
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January 2023 by 404 7.62
Logan and Michelle assisted me through setting up a new account, fantastic service! Love the employees here at LGE.
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January 2023 by Laura Coomes
Absolutely wonderful customer service!! Go above and beyond for their customers!!!
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December 2022 by Paula S.
Have stopped by this branch few times. Customer service is nice, fast and polite. For me it's worth the drive to make a payment that I have not had opportunity to set to be paid online.
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December 2022 by LEON Smith
Michelle dollar, was very professional, very courteous, very easy to understand and she is a phenomenal person I really had a great experience with her all right
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November 2022 by Christine Shoup
Had a great experience opening a membership for my son! Michelle is awesome! She gives great customer service!
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November 2022 by Leigh Bell
Michelle is great!! Nice to be welcomed when you enter the door. Everyone is friendly and always helpful.
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November 2022 by scott sloan
I’ve been with LGE for 40 years. Marcus and his team at Town Lake are wonderful. From jumping my dead car battery to discovering a scam on my finances to helping me resolve an incident with a former employer they go the extra mile. Use them
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November 2022 by Julie Allen
Michelle Dollar has been awesome helping us with two car loans! She has given us personal & professional service. We tell everyone to come to her if they need expert help! She’s the best!!
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November 2022 by Bobby Allen
I want to bring to your attention the incredible phenomenal service we have received from Michelle Dollar at LGE Town Lake financial center. She was personable and professional and exceeded expectations. She went above, and beyond what we would see as her job description. Being the president of my own organization, finding employees like her are difficult to come by. In my opinion, exceptional employees like Michelle should be given incentives, recognition, rewards, and bonuses at any cost. Thank you for the wonderful experience Michelle. You’re the best
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November 2022 by Sara Spain
Logan Lewis assisted me in getting a new credit card set up! He was extremely helpful and informative, while making it a very enjoyable experience. LGE is an amazing community credit union that I have been using since I opened my first savings account when I was 10 years old. Every employee is kind and has an interest in helping you become financially independent and build your savings. I highly recommend this branch to anyone looking! Easy to locate and good parking available as well.
