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August 2024 by Debbie Brown
Sub standard care of vulnerable people in memory care. We moved our family member out about a month ago after being there less than a year. Our initial visit was wonderful with assurances of updates to the facility as well as all the services they provide, but you don't get the whole picture until you are in there. I would challenge a large portion of all that they say they provide on their website. The residents for the most part sit in front of the television literally all day unless there is a meal being served. There are virtually no activities provided for memory care, and a lack of interaction with the residents We were highly disappointed and would not recommend.
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November 2023 by Amy Knauf
I don’t know where to even begin with how wonderful this staff is! After a dear friend couldn’t live alone any longer we were tasked with finding care for her. Legacy Ridge fit the bill. From the moment she arrived they treated her like family. The care they showed was unparalleled. They visited her constantly. Kept us in the loop and even brought her a radio and cd’s when we had a lapse in getting her tv connected so she wouldn’t be lonely. Unfortunately our dear friend passed away and they stepped up once again to help us. I couldn’t recommend them more. I would give 10 stars if I could.
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September 2023 by Elizabeth N
Don’t entrust this place with your loved one. Not to mention the entire place smells horrific.
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September 2023 by Lisa Stover
I moved my Momma in a year ago and the staff couldn't be more helpful and kind. They go above and beyond to care for Momma like family.
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September 2023 by Juliana Carroll
I am so blessed and privileged to have the honor of taking care of these loving residents.
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June 2023 by Betsy Rowell
The memory care portion of this facility is dark, neglectful and a dangerous place to leave a vulnerable loved one. Our family had to bring in our own food for my grandmother, clean her room ourselves, and eventually remove her from the facility. I hate to think what could have happened if we weren’t visiting her every day!
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June 2023 by Adam Keith
Legacy Ridge has had a wonderful impact on my mother in her 5 year residency. The staff has always been attentive, courteous, and provided constant feedback and communication. The residential life includes many activities my mother raves about and she has made many new friends. I cannot recommend Legacy Ridge enough!
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March 2023 by Janice Holloran
Beware, Legacy Ridge looks nice but the staff and care is poor. My husband was in memory care for 4 weeks and died from COVID, Sepsis and an undetected UTI that resulted in kidney blockage. Nursing staff did not check for symptoms or give him a Covid test.
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March 2023 by amber broadnax
I absolutely love this property & the care staff. Lisa Phillips is extremely knowledgeable & obviously loves what she does! Such a warm & happy environment.
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December 2022 by Katherine Rowell
This is by far one the best place for me to call home for my momma! Ever since I moved her here, her moral has totally changed for the better! The staff is exceptional and very caring and the food is great! Thank you so much Lisa Phillips and Aaron Broyles for all your help with the process and thank you Micheal Phyfe for always keeping my momma and the residents feeling that they can count on you to fix anything, but most importantly the personality that exudes so much happiness to this place!
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December 2022 by christian
I love, love, Love this place! My mom has been living here for over a year now and the staff is so attentive and caring to her needs. I feel really blessed to have found this home for my mom. Previous place did not do well for her. She comes out for activities and she is more social and is enjoying her life to the fullest. I have to say ," I sleep good at night knowing she is at the best assisted living community". I highly recommend Legacy Ridge at Neese road for your love ones.
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October 2022 by Tom Leatham
My wife’s mother is a new resident (4days) and we’ve already experienced service hiccups. Shower not administered on correct day, hearing aids left in her ears at night, no guidance to brush teeth as expected, medicine questions. MedTech has been nonresponsive to several questions that my wife has posed to her via email and a meeting with the facility Director will be next step. We’ve also experienced significant wait times for staff to let us into the facility after 5pm when door is locked; it’s surprising to me that there isn’t better access for family members to visit during hours when it’s most likely that they will (post-5pm). The staff on the floor seem very friendly and nice and we’re confident that these issues will get smoother out but the hiccups we’ve experienced this early in my mother-in-law’s stay is disconcerting.
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October 2022 by Y Angels
I love, love, Love this place! My mom has been living here for over a year now and the staff is so attentive and caring to her needs. I feel really blessed to have found this home for my mom. Previous place did not do well for her. She comes out for activities and she is more social and is enjoying her life to the fullest. I have to say ," I sleep good at night knowing she is at the best assisted living community". I highly recommend Legacy Ridge at Neese road for your love ones.
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October 2022 by Goss Keener
My mom has lived at Legacy Ridge at Neese Road for two years. We get nothing but excellent care for my mom. She has many friends and participates in all the activities. The new renovations have made the community even more beautiful than it was before. I highly recommend this place for your loved one.
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October 2022 by Connie Reid
My Dad really likes it here and he is taken good care of. The building has been recently updated. Pricing is acceptable considering prices are higher in other places. Still hard for the family since he didn't qualify to be in the military. Gloria and Kathy are fantastic and very helpful! The only reason I put 4 stars is because the cleanliness of my Dad's room is lacking. The tables aren't wiped down and very sticky, bathroom needs cleaning more often, there are spider webs/spiders and bugs sometimes in the room. The carpet needs a thorough cleaning or needs to be replaced.
