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November 2023 by Aaron P.
i bought my Kia sorento from carriage Kia in Gainesville (my friends highly recommended them for their customer service) for 2 years now I've had issues with some features the car has. and it's covered under manufacturer warranty. but in order for them to figure out what to fix they need the car for the whole day. well the problem is carriage Kia in Gainesville sold out. but they still have their used car lot but they told me to make my appts in Woodstock because they are better setup to take care of my new car that cost me right at $60,000 the big issue is Woodstock is an hour and half away from me. service appts are booked 1-2 months out, I make the drive and the only thing the dingleberry at the service desk can say is call someone for a ride because I'm not going to drive you an hour in half away. (because he needs the car at least the whole day to diagnose it)or just take the car and come back later. so if you are considering buying a Kia from them just know the big promises of good service and all of that is just a bunch of lies. they suck and really don't care about you or your car......this is my 3rd attempt at trying to get my car LOOKED at by carriage kia and the 1st attempt was at Gainesville but I didn't realize the dealerships had changed owners (they were worse than carriage) and each time I have to make appts I have to take a day off work so now I've wasted 3hrs driving. fuel, time, plus a full days worth of work..... I wouldnt buy from them again. and definitely not recommending friends
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October 2023 by Dell G.
I got my vehicle from Carriage Kia in July, which was an interesting purchase.I was recommended by someone that got her cars from this particular dealership. So, I live 1hr and 18 minutes from this dealership and I tried other dealerships "Calavan West, Nalley Kia, and a few more". Of course, this one won the time and deal. Yes, there are some issues with any company, but if you're a patient person and really want something, you will look past the incident. I must say, I have never seen a service guy really want to work on a deal like we did. They was excited to work with us. Some times you just got to work them because if you're not... they will be bored. (hints for those going to get a vehicle there... referral by me LMAO)I haven't used their maintenance section yet, in which I need to go there soon and have an appointment set up. One thing about this process, it was a see-saw at first then turned out great. The only thing I won't suggest is "Kia Finance America" by the dealership!!!! --- use anyone else if you can. KFA is giving me a headache right now, but the dealership did their job. I'm enjoying my awesome ride as well.
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September 2023 by Codie B.
I purchased a 2020 kia telluride at carriage kia in Woodstock about a month ago. I haven't even paid my first car payment yet. I haven't even got a tag in the mail yet on this car. As of today I had a battery light come on. I took the car to Woodstock Georgia. And they had service look at the car. The service tech came out and said my alternator was bad and I may not make it back to where I need to go. Remind u I had both of my small children with me. The kia dealership wanted me to pay $1400.00 to get this fixed. They didn't care that I had my children with me and that my car would possibly not make it home. My $34,0000 car didn't make it home it broke down and me and my two kids sat on the side of the road waiting on a two truck for over a hour in the heat. I took a picture of my car and my two kids standing beside it. I was treated like pure trash at this place. And can't believe that a human being would treat another human being this way. The manager Ross was a completely rude to me and I wish I would have recorded the conversation of how selfish and careless this man was to me. I shouldnt have to pay $1400.00 for this to be fixed when I have not even got to my first payment yet. It's heartbreaking to me I spent months and months to be able to get this car for me and my kids. What a shame to be treated this way. And not to mention the paint on my roof is peeling off and won't stop getting bigger and bigger. Such a inhuman way to do someone in business. Is I'll say the only person who showed me any respect was Tev the person who sold the car. He tried every way in the world to help me. And then they respond with they offered me a vehicle. Which is entirely a lie. They hold no responsibility for anything.
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August 2023 by Lesley T.
I called the service center many times and was given the number of the warranty people, the number of which was given to me by the dealership, they did not say this wasn't covered. They didn't say it wasn't covered and I was SOL. They said it was a safety issue and the responsibility of the dealership to make it right. They said it was the dealership's problem. They represent the dealership.Your people were rude and kept brushing me off. Now you say you don't care every time I hit the brakes my passenger flies forward at a dangerous speed. My family has spoken well of this dealership dozens of times. We're we wrong? Should I let my nephews shoot some Tik Tok videos? Your customer service was amazing when we bought our car and despite the many setbacks that we had to overcome, your customer service never wavered. Now we have a serious safety situation/ issue and since we are not new customers we are no longer shown the amazing customer service we once received. This is an issue in which I now will have to resolve on my own despite reaching out to this dealership to do right by their customers. I will no longer be recommending this dealership nor will I be purchasing another vehicle from them. I am beyond upset and disappointed in the lack of concern for your customers safety.
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July 2023 by Cathy M.
JJ and Ryan were a joy to deal with, simply the best dealership experience either my husband or I have ever had. No pressure, no gimmicks, just straight talk. 100% recommend.
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May 2023 by Ira K.
The most rude experience I've ever had at a dealer. There internet dept is a joke. Someone named J J sends rude texts if you decide on other options. I was ready to buy but decided to go to Lou Sobh Kia instead where I was treated like a customer and bought something. My advice is to stay away from this dealer.
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April 2023 by Melissa S.
I love their nice clean waiting area. Also, they are walking distance to the Outlet Stores. The only reasons they get 4 stars is because they are not available for oil changes in the afternoon on weekdays. Their customer service is excellent.
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April 2023 by Alexis W.
Church Kia of Woodstock is a good place. We usually get our cars serviced there. The only issue is that it is so hard to get an appointment. They are extremely full and you have to wait sometimes over a month to get your car serviced. We have to go to a different dealership this time because we are having an issue with the car and can't wait a month to get service.
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April 2023 by Liz B.
We had a wonderful sales experience at Kia. Drew was the sales representative and Ryan was the sales manager. They were incredibly patient with us, answered tons of questions, let us test drive new and used cars alike without pressure. Drew went over extensive safety features and pointed out everything that was important to us. We did not buy a car this weekend, but know we will in the future and I would recommend them to anyone shopping for a car. These guys are the ultimate professionals and treated myself, husband and kids so well.
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March 2023 by Alyssa M.
This one of the worst experiences we've had with a service shop. Our car had to go back to them 4 times. They tried to blame the issue on a previous oil change, so we allowed them to do an oil change. Did not resolve the issue. Instead it created another problem. They cracked our oil pan and refuse to admit fault. Again tried to blame the previous service place. Even though no cracks were noted when the car was orginally brought to them.Once we made it known we were contacting a lawyer they decided to "end our working relationship". That gave me a pretty good chuckle. As we had no inte tion on allowing them to further work on our car. All we wanted was them to make it right.While there, we notice another car outside in the rain with the back window down. When I mentioned this to the service advisor "Mary Echols", said the car was one that was stolen due to the recall and the owner didn't want them to do the body work so they left it outside...... Because as a reputable company (they made sure to tell me a few times that they were a reputable company) they left the car outside in the rain and weren't going to add some sort of protection to keep rain from getting in.Spite does not equal reputable.
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January 2023 by Tomas C.
NEVER USE SERVICE DEPARTMENT THEY WILL TRY TO BLAME YOU FOR DELAYS AND HAVE NO PROBLEM LYING. CUSTOMER SERVICE IS NOT THEIR PRIORITY. SALES TEAM TRIED TO HELP BEST THEY CAN OFFERING TO PAY FOR MY UBER AFTER HEARING HOW IVE BEEN TREATED. AVOID SERVICE AT ALL COSTS! Some of the worst customer service I have ever experienced. No one contacts me about the repair for my car when I was told to wait for a text Link. 3 days later I am sent a link and affirmed my repair would be ready 3 days from then. Not ready by the date and then I am told every day it will be ready end of day. Until 4 days after it was promised they text me blaming me telling me I am the reason the service was delayed because i was unable to be reached. After finally showing up to get my car the service department is closed and the sales department is not authorized to offer the finance plan. Im told if i want my car the only way is to pay the lump sum and come back tomorrow to speak with a manager about my situation. I'm supposed to trust the company that has been constantly lying to me and hope they will give me restitution. Trying to force me to do a lump sum pay out and come back tomorrow to "evaluate and see what upper management can do for you" about the price and grievances.
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November 2022 by Brandon L.
The wife needed a new vehicle so we decided to check out this place. We were greeted by the car doctor "Mr. Eric" and it was a pleasant experience. He listened to what was important to my wife and he listened to what I was interested in. He found a Sorento that complimented both of our interest and the purchasing process was pretty simple. I recommend checking this place out and see Mr. Eric " the car doctor"