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April 2024 by Dino Yemane
Great service!
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February 2024 by Tanneh Mahsam
Walked in to a loud tv playing. No hello from the woman at the front desk. Attempted to pick up a truck to move my family and was questioned on the credit card I was using. I was told you can only use a visa from a major large banks. I shrug and said okay. All cc are issued from banks you will not know every bank under the sun. She was argumentative and I was turned away ultimately because my cc was issued by a bank she was unaware of. Customer service/ corporate can care less. Trash ?️
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January 2024 by Alberta Leopard
Terrible. I called to reserve a vehicle to move my 96 year old Grandmother into assisted living. Was told I had to do it on the computer or there would not be a truck for me. The lady’s tone was so sarcastic. I did what I was ordered to do. But then went to U-Haul down the street, rates were better and the employees were nice. I cancelled the Budget Rental a day before my reservations. THEY STILL CHARGED MY CARD AND REFUSED TO RETURN MY GRANDMOTHERS MONEY. I called and explained this to the same lady. Again the same sarcastic lady says it’s in the terms. This place will rip you off. Never reserve a truck here. You can’t cancel. Once they have your card the money is gone.
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January 2024 by Morgan Jones
Janeice is the most wonderful person I have EVER met! She is helpful, smart, and so very kind! My move would be so horrible and probably wouldn’t be happening right now if it wasn’t for her and her husband!! I HIGHLY RECOMMEND USING THEM FOR ALL YOUR BUDGET TRUCK NEEDS!!! They made me feel like family not like I was signing a contract!!! Absolutely adore them!!!!
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August 2023 by Dan Hoffy
I booked a truck online and went to pick-up. I walked in, there was an obnoxious TV show on with volume so high I could barely hear the attendant. I called my insurance agent ahead of time to verify my personal coverage extended to renting a moving truck. When I arrived, it was required that I speak with my insurance company's claims services and ask them a list of specific question to make sure my policy would be sufficient. Essentially attempting to make it a hassle to move forward remedied only by buying their $37 insurance add-on. It was a predatory situation. She even tried to justify it saying I got a 30% discount booking online so it covers it.I walked out and called UHaul and had keys to a truck within 30 mins. Budget was a waste of my time and energy :(
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August 2023 by Georgia Steeplechase
The owner of this franchise, Janeisha, just refused one of our drivers a truck rental due to him having a cold/allergies. Beware of this location, where Budget in Cartersville is amazing, the Woodstock location needs to be closed down for unprofessionalism.
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August 2023 by Georgia S.
The owner of this franchise, Janeisha, just refused one of our drivers a truck rental due to him having a cold/allergies. Beware of this location, where Budget in Cartersville is amazing, the Woodstock location needs to be closed down for unprofessionalism.
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June 2023 by Jason Stewart
Horrible experience and the owner is a complete fraud and liar. She tried to tell me that all of their vehicles are considered commercial vehicles and I would be required to get their non refundable insurance because most insurances do not cover that. Which is correct. However the vehicles there are NOT commercial vehicles according to budgets own site and I am not required to get that insurance even if my insurance doesn’t cover it. But if the trucks are commercial then it would require a CDL to rent/drive. Janeice Confer is a liar and she didn’t like being called out on her fraud and scam and started yelling and screaming and calling me names because I was refusing her charge. I’ve contacted budget corporate and they are looking into this and her franchise license so hopefully they shut her down. No telling how many people she has scammed over the years.
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May 2023 by Dean Urraro
The truck was old and falling a part. Check engine like came on 5 minutes into a 300 mile drive. Transmission was ify. Avoid this place.
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April 2023 by Saniyah Miles
I rented a truck from this place and everything was fine on the website it says deposit that the 150 deposit is refundable which is not true I called and a lady answer (not professional) 1 its not even a company number its a cellphone she wasn't even in the office. I asked her about the 150 deposit and she basically said that it wasn't refundable my miles were 82 I got discount so the price per mile was 0.63 and the rental of 23.99 82 times 0.63 is 51.66 and ofc the truck fee of 23.99 which is 75.65 plus tax so roughly around 90 to 100 dollars. They require you to fill the truck up which I did 25.00 dollars so i did all the requirement's , and instead of taking the money I owe them they took my entire deposit for whatever reason I don't know if its a race thing or what but don"t waste your time just go to UHAUL
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March 2023 by Tj Baginski
Worst return experience ever. Lady on the phone was incredibly rude saying our truck wasn't full when it clearly was. Seems like they clearly can't read a gage properly. Avoid returning to this location as they don't know how to read numbers properly.
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March 2023 by Madeline Archibald
the rental process was easy, the truck drove well, and the staff is amazing. janeice went above and beyond to help me!
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January 2023 by taliesin30168
VERY POOR customer service. I called to get a quote for a rental on a 16' truck. The person I talked to (she mumbled a name, I think it was Jenette) seemed extremely busy or distracted. First she told me they didn't have 16' trucks. I knew for a fact that wasn't true. When I tried to get more information, she couldn't be bothered and directed me to the company website. So I called someone else.
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September 2022 by Smc
I bought a bedroom set for my daughter and needed a large vehicle to bring it home in. I was very pleased with the service I recieved. Competitive prices, and new equipment. The owners were very knowledgable and friendly and made you feel at home. I highly recommend this place.
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August 2022 by Jin Young
My reservation was available on time for pick up and the truck was Very clean and in good condition. There was no line on the weekend and Ms Janice offered a warm and genuine customer service. Although I dread moving, I will consider this business for myself and recommend to others in the future if in need! Thank you.
