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November 2023 by Kebin F.
OMG should have gone to Hamilton Mill there a little better, but in general the service at Home Depot sucks they're pitiful. Oh also be careful and check out. They try to overcharge you on stuff.
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August 2023 by Mai X.
The team at Bethlehem Home Depot is always great. I sometimes go in just to ask the folks there what to buy to complete the job I'm doing and they always seem to really consider my questions instead of just giving me a generic answer. I am really thankful this evening for Mao. He went above and beyond and listened to me as I frantically tell him what I needed and he even took the time to come out and tighten the bolt on my car so I could get home safely.
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July 2023 by Daniel M.
In short: The store's refusal to refund a shipping charge for delivering damaged items has left me extremely dissatisfied and frustrated.The items I received were in terrible condition. It was clear that they had been mishandled during shipping resulting in significant damage to at least 9 of the 8' cedar boards I ordered. I ended up returning 35 boards total (26 of the 6' boards and 9 of the 8') due to their overall quality. Some boards were thicker/thinner than others, small splits, rot, what looked like mold, discoloration, etc.I usually go to the store and purchase these boards in person. I pick through the pallet of boards and avoid ones that are damaged. However, the 8' boards I needed for my customer's project were not available at the Winder store, or any store within a 50 mile radius of me, according to the Home Depot website. The only option I had was to schedule delivery and pay the $79 delivery fee.On July 12th, I loaded up all the damaged items and drove them to the Winder store, which is the store closest to my home. The associate who was handling my return advised that I needed to speak to ".com" about the delivery fee as the store cannot do anything. I received a refund for the items I returned and left. I called Home Depot customer service to request a refund for the associated shipping charge, but the representative I spoke to told me since this order was shipped from a store, I'd have to go to the store to get a refund for the shipping. Total runaround.I drive back to the Winder store and relay that ".com" contradicted what I was told initially, but the store manager adamantly refused to refund the shipping charge. Michael told me, and I quote, "You can go cry about it to corporate. I'm not refunding you $79 because 9 of your boards were damaged".I asked if I was being treated this way because I'm young. He threw his hands up and said, "I'm not doing this with you. Get out of my store." Just like that. I called him a piece of sh*t (poor choice of words, I know) and was told that he was calling the police because I cursed at him. I waited outside while on the phone with my wife for about 15 minutes for the police to arrive. They never did. I walked back in the store just enough to ask if they were on the way (I was standing in between the two sets of double doors). The manager rolled his eyes and said, "I don't know, buddy." I said, "OK well I'm waiting outside and it's hot. Did they give you an eta?" He replied with, "You can wait outside all day for all I care." And then started to approach me.I asked him not to step closer to me and backed up a few feet. He ignored me and followed me outside into the parking lot. I asked him again to get out of my face to which he responded with, "What are you going to do? Hit me? Hit me! Hit me!". A grown man. A store manager. This is unacceptable and honestly a bit unbelievable. If you can't interact with customers without escalating situations or without antagonizing them, you shouldn't hold that position. I've never in my life been talked down to, mocked, and threatened like this. All over $79 when I've spent THOUSANDS on my Home Depot credit card since 2014.Luckily for me, Home Depot extends their return policy to a year for purchases made on their credit card. I've been able to gather roughly $500 in product (including tools and hardware) from the past year to return. Funnily enough, I had zero problems closing my credit card over the phone. That department didn't even care to ask why!In conclusion, I strongly advise against shopping at Home Depot - especially the Home Depot in Winder. Save yourself the headache and shop where your satisfaction is valued. Also, be sure to steer clear of Michael Emeneker who will throw a temper tantrum like a 4-year-old and misuse emergency services the second you have any kind of attitude with him.
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March 2023 by Tina S.
Best customer service! I had a delivery of 3 mirrors one arrived broken. I called the store and explained that I really needed the 3rd mirror ASAP for a project I was in the middle of. They had an associate bring the replacement mirror out to me the next day. They were friendly on the phone and excellent customer service!! More than I expected from a big box store.
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July 2022 by Jamie F.
had a very pleasing time with the sales team! comparible prices plus peace of mind knowing install is covered
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March 2022 by Cono M.
First let me state this is no fault of the staff on location, this is a corporate problem.BEWARE, it's pine straw season, I was told Home Depot (Bethlehem) does not sell bales any longer only the rolls. Know that a roll does hold about 2 bales and cost $10 per roll - I barely got 20 roles stacked 3 high with tail gate open on a full size Tundra pickup truck and needing tied down.The BAD NEWS - this pine straw is dirty, full of full size branches, twigs, long slices of bark and some rolls being wraped in twine three times in three different depths. When your desperate and your regular supplier has been closed for a week you take what you can get. So you've been warned, good luck.
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October 2021 by Cody B.
Went on their website to see if they had a pressure washer in stock, their website said they had 4 in stock. so i went to the location to purchase one. they actually did NOT have that pressure washer let alone 4 of them. so I ordered the pressure washer from them, got it shipped to the store and waited 4 days to pick it up.. when I picked it up I unboxed the pressure washer and it was broken. Wand was destroyed. I took it back to get a replacement. They said they couldn't just replace the wand so they had to take back the entire unit. instead of just reordering my item, they completely refunded me, and refunded my $150 protection plan. Told me to leave basically and come back when i had a new order. I had to wait over a DAY for the funds to show back up in my account. I reordered through them(mistake#1) but this time I ordered it to be delivered to my home so that hopefully the pressure washer wouldnt be broken(mistake #2). This was a severe mistake. This item was supposed to take 7 days to get to my house. I thought it was annoying but better then having a busted product right? wrong. i shouldve just took the unit and bought a replacement wand myself and ate the cost. 7 days comes around, guess what? no pressure washer. called home depot and got on the phone with a manager. she said she was going to call me right back. i waited. for 4 hours. she never called back. so I called the transportation company, no answer, emailed them, no answer, called home depot, and they basically said "we don't know where your pressure washer is but you can come get a cheaper version that's HALF the price and HALF the performance" what??? Were now going on 10 days with no pressure washer and $1200 down the drain. I also lost about $400 in income due to their absolute incompetence. If this pressure washer even show up to my house i will be suprised. if its broken im going to send it back and get a refund, and buy a pressue washer thats double the money from lowes just out of spite. I will NEVER do business with this location again. if you want to get stuff from home depot, go to the Hamilton mill location. reading other reviews I'm surprised they're still open. if only I read these reviews first.
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February 2021 by Nicki K.
The Home Depot in Bethlehem is the cleanest we've ever been to!! Plus customer service is really good here too. They actually stop to ask if you need any help. My husband loves Home Depot and says this is the best Home Depot he's ever been to. No wonder my SIL comes to this location all the time! 29/2021
