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November 2023 by Alyssa Mosley
It always take 2 days for my check to deposit, their just really slow and their system is always down
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October 2023 by Dirttywhiteboy#1 “Luie”
Yeah good people always seem to help me out been there for 15 years
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September 2023 by Nikki Foster
They are never open even on a Saturday, no customer service whatsoever this used to be Charter BankAbsolutely terrible
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July 2023 by Ewing Fabrications
One of the best banks around. i have never had a problem from them. been using them for many years. top notch service with friendly tellers.
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May 2021 by Daniel Maldonado
Terrible, avoid at all costs. Customer service is underwhelming, they will change account settings like overdraft protection without your knowledge or consent, are never available, and are overall irresponsible with your account. Save yourself the headache and go to another bank.
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March 2021 by Zanquanisha Jackson
I hate this bank only because after hours they are useless...like customer service what they getting paid for if they can’t access your account or help u get into your account like please help me under stand Y there there
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January 2020 by Elizabeth Thompson
Good luck getting someone to answer the phone.
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April 2019 by DeAnna Wright
Charter bank was a great bank, this new system, owners, online, rates, sucks. I have been a customer for over 25 years. My parents helped start the bank & I wish I'd taken dads' part now. The service is lousy. No one knows anything. I am trying to find a convenient bank and "loose" this crooked place. My money market dropped to about 1/3 of the interest I did get which was not enough to buy a burger. They said, we won't change. They changed the first day. I knew everyone who worked at the branches, that changed right away. I wish whoever took my stock and voted for them had a foot up their ****!
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March 2019 by Emily Medlin
Bring back Charter Bank!
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February 2019 by Brandon Steinagel
Love this bank!
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February 2019 by Tricia Hansen
Great Bank, Great People
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January 2019 by Jorge Hassan
If you're looking for a mortgage, this is not the bank to go to. What bank in 2018 does not allow you to make a mortgage payment online, and only accepts payments at their locations or through snail mail? You can't even call to make a payment over the phone. Seems like something small, but when you live in a time when hardly anyone writes checks, it's a big inconvenience. They're definitely in the dark ages as far as technology.
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November 2018 by Juenicipal lowe
staff are wonderful but the branch manger is rude and very smart mouthed
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July 2018 by Aaron Weiss
It's convenient
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October 2017 by Austin Love
Staff is much more polite than the Charter bank in Valley
