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April 2023 by Christina Dimitriou
Best service, best people! This and East Athens Location!
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August 2022 by Lauren S.
The Covington branch is Horrible. Of course they don't have a Yelp page. There is constantly a problem with the ATM. One week it was stuck in a Spanish only mode. We had to go elsewhere & pay a $4 fee. This week we needed to take out $400. It would only give us hundreds. Half the stores won't take a hundred dollar bills. Half the time it's out of service. The BIGGEST PROBLEM is the customer service phone system. It's OBNOXIOUS. It takes 5 minutes to get through lots of nonsense until you can pick an option for the type of help you want. The agents have told me everyone complains about it. Any company that would use that on their phone system HATES THEIR CUSTOMERS. Synovus bought out my old bank that I've used for 40 yrs and now I have to switch because half the time there's some type of problem w the ATM.
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July 2022 by Maria Caudill
Love my branch bank and representatives. The no-customer service voice service is awful. Will not use again. It is a complete disconnect with customer.
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February 2022 by Usher Thomason
Wow! Great experience opening my account.Walked in and was greeted with a hello from the teller as soon as I entered.The VP saw me waiting and introduced himself and asked if he could help.We ended up in his office having a great chat about mutual friends and in no time I was with the customer service rep setting up my account.The account setup went great and there was no pressure to upsell anything.All I can say is that it was personal banking at its best. How refreshing!
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October 2021 by Stephen Stowe
Never working with customers needs!!!
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September 2021 by Pamela Howell
The best bank in town!!!!!
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June 2021 by Jay S.
We have had a very good experience dealing with this bank in it's small town branch location. It would be better if their week-day hours were longer or if they kept the drive thru open later, to accommodate workers who don't get off work by 4:00, but they do have short hours on Saturday.
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April 2021 by Wayne Fox
This one of the worst voice mail systems in the world!!!!!!!!!!! Whatever happened to posting the numbers for the branches? What a pain in the as to get to talk to a real problem. Synovus customer service keeps getting worse.
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March 2017 by Monster Mage
Super friendly bank, wouldn't take my business anywhere else.
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December 2016 by Andrew Fair
Every time I come here I feel very welcomed. My wife insists on going inside just to speak with the people who work here. They have great service too, I have destroyed my card countless times! Thanks AFBT