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August 2023 by Danielle Shea
STOP! DO NOT GET YOUR TAXES DONE HERE OR BY RUTH DANIEL!! SHE HAS NOT COMPLETED MY TAXES SINCE MARCH 27!! WORST EXPERIENCE EVER!!
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May 2023 by Heather M
Took almost a year with *constant* harassment to finish my taxes.Not once, but twice. (I thought the first time was a legitimate mistake of lost paperwork)Also got me in trouble with the IRS and now I owe them extra money!Absolutely horrible with communication, and they are oh so sweet in person. (They are actually nice in person.) Makes you feel bad being "mean" and asking for updates.I'm devastated and now screwed by their lack of basic worth ethic. I would have preferred they turned me away since they must be so overrun with work..My fees with them were waved, but that doesn't make it "ok".Livid after getting my warning and punishment from the IRS from their lack of care.My experience with Other HR offices in the past was very positive. I used this location because it was easier for me to get to. I deeply regret it.
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March 2023 by Todd Mooney
Run away fast from any of the 6 H&R Block offices this CPA owns. Watkinsville, Greensboro, Madison, Eatonton, Tomson, or Sandersville. I had been a customer of H&R Block in a different state for 12 years and the CPA there was the best I ever had at that point. First year back home to Oconee and we decided to use Ruth based on the reviews and years of experience. I never met anyone from the office that entire year (chalked up to Covid). They only completed my taxes on time because I called every day asking for them. I had never had to leave my taxes without a completed return before that. Next year we gave them the benefit of the doubt because of covid conditions the previous year. Big mistake #2. Again, no personal meetings, no communication;, would not answer phone, emails, texts. They applied for an extension on my taxes without asking or notifying me. I learned they had done so when I got a notice from the IRS granting the extension. In 44 years of filing taxes, this was the only time my returns were ever late. And there was no reason given for why they were not done on time except that there were a lot of people ahead of me (nobody said that when my data was dropped off). I found another CPA for last year but when the IRS questioned my 2020 return and I asked for the help that I had previously paid for, over many years, with H&R Block Protection: again, I got no communication until almost the IRS deadline. Then they said they would answer the IRS but would not confirm that they had done so until weeks later. When I got the next letter from IRS they quit all forms of communication with me. I tried my best to be calm and professional in all my request, but I never had any professionalism returned relative to responsiveness or timing. Taxes are serious business and should be treated that way, especially when you are the one getting paid prepare them.
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September 2022 by Matt Maier
Horrible. Awful. Unprofessional. First, the office is only open ONE day a week (and they have changed days). It’s only open 10-4. I have a job, so I would have to take off to see anyone. It is August and my taxes still haven’t been filed. I have sent over a dozen emails and I have not gotten a reply. Had to take my taxes to a real professional account. H&R Block said I would get an $1800+ refund. Wrong. The real account said H&R Block made a mistake and I really owe money. Do not go here. Ruth Daniel does not know what she is doing and will not communicate. STAY AWAY!!!
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April 2022 by Dong An
I am very angry and disappointed for what I experienced here. I made an appointment on 3.17.22 in this store and uploaded all the necessary materials in my account before my arrival. The people told me they have canceled in person appointment and will call me if they need something. After that, I wait about two weeks, during the time I sent several messages for updates to the people who is responsible to my case, No replies. In the third week, I called the office number and they told me they are still working it. After that about one week, I sent one more message questioning why they offer no updates on my case, this is shouldn't the way you treat your customer. About 10 minutes after the very last message sent, my account is locked for no reason. So far, I didn't receive any calls from the office and my account is still locked. This is almost the deadline of Tax return.
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November 2021 by Hank Bailey
I've read some low reviews for H&R Block and this location as of late. Ruth Daniel, the CPA and owner, has been going through a lot - like we all have - with COVID over this past 18 months. As someone who has used her services for more than five years, I can't say enough as to how much I appreciate and am thankful for her hard work.She cares and on urgent or timely needs she's always come through for me and my family. I'm grateful to know this business and would recommend it highly.
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August 2021 by Georgia Wills
Do not use the Watkinsville location! They do not return calls, texts, or emails. They will keep your taxes for months and months. We’re still trying to find out what happened to our taxes from last year. It’s insane! When we called other local H&R Block locations, we were told this Watkinsville location is a franchise, and that they have taken many complaint calls from them.
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July 2021 by Travelmom
Do not use the Watkinsville location! They do not return calls, texts, or emails. They will keep your taxes for months and months. We’re still trying to find out what happened to our taxes from last year. It’s insane! When we called other local H&R Block locations, we were told this Watkinsville location is a franchise, and that they have taken many complaint calls from them.
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June 2021 by Joseph Bennett
A family member recommended H&R Block this year for our taxes. We will not be using H&R Block again. Our return took over 6 weeks to do and there was only progress on it when we would call the office many, many times. There was no communication about the status of the taxes unless we called as well. The amount of time the return took would not have been a problem if there had be communication involved. Our amended return is still not done.
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June 2021 by Angela Williamson
We love dealing with Ruth. She is a delight.
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June 2021 by Randall Hollandsworth
Great customer service and accuracy.
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June 2021 by Robert Hohe
Personable and knowledgeable
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April 2021 by Erik Ekstrom
the lady gave us first class service
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April 2021 by Black Blaze
Great people and great service! :)
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March 2021 by Shannon Reilly
Tried calling and emailing several times after dropping my taxes off and no response. No confirmation of receiving my emails or texting or calling me back. Tried to go pick them up and was told she was on a call on site and could respond to receptionist texting her. Was told she was working on them and could not get my tax documents back to go elsewhere. I've only called twice and emailed three times in a week to just get confirmation on documents she told me was needed when I initially dropped them off with not even a simple email response of "Received, thank you! Will follow up!" That takes 2 seconds. I understand it's a busy time of year, but any response is better than no response. Now I'm being told to wait and can't get my documents back.
