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July 2024 by Ryan Kimelton
This branch was very helpful, Alexis was extremely helpful. Thank you!
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April 2024 by Tanisha Glenn
Highly disappointed in the new staff. With business and personal banking lines are long and drive thru is better. However the new staff tend to close the thru earlier. Spoke with black lady with glasses for assistance but she was not friendly and was of no assistance when discussing the matter.
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February 2024 by Encompass Counseling & Mental Health Services
The bank teller name Reebak was AWESOME with assisting with business banking. Her personality and customer service skills are AMAZING. The excellent customer service I received from her was like no other. Today she made me proud to be a client of Wells Fargo Bank. I will be looking for her when I have to do business inside. Keep up the OUTSTANDING work Reebek your work has not went unnoticed.
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February 2024 by Nilam wadiwala
Day 1 Called to get appointment to open account was told just come in and will get taken care of. Walk in and waited 10-12 min, no one approach then learn they can not open account as it’s half hour before closing.
Day 2 walk in at 2 pm (3 hr before closing), waited 10-12
Min before anyone to come even learn my need then waited 45
Min on banked not available to open an account. Guess what, I lost nothing. You lost customer. I am happy I didn’t get stuck with this kind of banking service that would drain hours of time and days to do nothing.
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October 2023 by Nexx Gen & Beyond Inc
Celeste has very great customer service
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October 2023 by Keyuandra Williams
The manager (she) has a dismissive attitude when it comes to conflict with customers.Overall the rest of staff are professional individuals.
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August 2023 by Michele McDonough
I personally have had nothing but good experiences with Wells Fargo, and I have been banking with them for over 20 years. The bankers and financial consultants at the Warner Robins branch always have a smile and are eager to help, especially Reuben Spencer and Deb Hightower.
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August 2023 by Annette C
6 people working 1 actually working.
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August 2023 by Jazzy 0001
James Johnson
Jennifer
Ruben and all of the other staffs are
all professional, patient, and understanding.
#Great bank
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August 2023 by Kerry Campbell
Well look like I ain’t finna bank here either?
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August 2023 by charles owens
Didn't stop inside!
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June 2023 by Kenyatta Marlin
This will be my last month banking with Wells Fargo in Warner Robins, Georgia(on Watson Blvd). I am only giving two stars because the teller that serviced me was extremely nice and professional. One particular evening I went in to make a quick deposit, and get a roll of quarters for kiddie rides at 16:51. I was the only person there. I work at a doctors office and got away long enough to go make the deposit. James, who was standing at the door waiting to lock up, gave me the death stare. Since he neglected his responsibility to greet me, as I'm sure he would have if I came in at 15:51, I greeted him. Excusing his unsat-service, I'm finally greeted by the teller, all to hear the branch manager Jennifer speaking, so I can hear her, a list of tasks they are going to have to redo. Maintaining self control, I finished my transactions. However, Jennifer was now in the lobby and no longer behind the service desk. I took it upon myself to give a verbal complaint about her service rep who was then looking at me as though I smelled like sewage. I wanted to include that I now know their closing procedures because she made it her business to list it so I can hear it, but I kept that to myself. She just responded with a cheap, fake smile that was so forced, her face turned red. At that point, I decided to educate her. Explaining that customer service begins at the open of business and ends at the close of business, not 9 minutes before. She then included teeth with the forced fake smile and still did not apologize for James' horrible customer service or the look of constipation on his face. Nor did she apologize for her lack of responsibility as a branch manager. She continued looking surprised that I actually knew customer service protocol. These two team members are not assets to this company. It's a shame that cooperation's don't mystery shop anymore. That's one of the reasons service like what I received continues to happen and it's only getting worse. If there was another Wells Fargo Bank in close I would just avoid this particular location, but since it's not I am taking my business somewhere that branch managers have standards and expectations of their service representatives.
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May 2023 by Ella Biggs
THESE PEOPLE DO NOT CARE ABOUT YOU. THAT IS ALL. OH, AND DO NOT, I REPEAT, DO NOT, DEPOSIT CHECKS INTO THEIR ATM!!! IT WILL BE HELD FOR ALMOST 2 WEEKS EVERY TIME! THE CUSTOMER SERVICE IS POOR OVER THE PHONE AND IN PERSON. I would give 0 stars if it were an option.
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May 2023 by Darrell Millner
Ruben provided excellent customer service and insight. Greatly appreciated his help
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January 2023 by Angela Brooks
I have a business account here atthe bank sometimes 3 times a day. I have to say that I have gotten exceptional service from the first to the last time I went to the bank. I would like to speak on one employee, Alexis. Alexis is there most to the transactions I condudt, she is always personable, fast and efficient. Not only to me but to all the customers. Yes sometimes that is a wait, its not fast food its banking. The staff there is exceptional and friendly.
