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December 2023 by David H.
Another Wal Mart in Warner Robins GA where the debit card readers do NOT work. It is the winter holiday shopping time and Wal-Mart has debit card readers that do NOT function properly. Maybe my card didn't have money on it? Nope! I went to a nearby pizza store and did a successful purchase with the same debit card. I successfully make purchases at the nearby to the Walmart QT convenience store. Cards function fine. It's Walmart and it's lousy card reader systems.
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September 2023 by Renner A.
The guy said he was going to get my curb side order and then he comes back 10-15 minutes later and said his boss had told him that my order wasn't ready and I had 2 people called that my order was ready and the app literally said my order was also ready
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June 2023 by Laura G.
There really should be 0 stars to select! My husband and I bought 4 new tires online for his truck. He made an appointment online. Our appointment was at 11:00 and we arrived at 10:45. There were 3 guys working that day. It took them 3 hours to finish the job! Two weeks later I had a flat on my car. It was time for new tires so again we ordered new tires. We made an appointment online for 10:00. We thought if we had an earlier appointment it wouldn't take as long. WRONG!!!!!!! It took them 3 1/2 hours to put 4 tires on my car. I spoke with a manager who did apologize for the delay. She said they were short staffed. We watched the mechanics working. They were moving like molasses in winter!!! Absolutely no sense of urgency. Walmart needs to either stop making appointments or have appointments only. It is so obvious they can not handle both! I told the manger I would NEVER buy tires from there again. She shrugged her shoulders and walked off. Who is the District Manager for this store? Shame on you Walmart! You are a perfect example of corporate greed! You do not care about your customers. As long as we are pulling out our wallets you DO NOT CARE! I will never darken the door of a Walmart again. Oh and remember kharma's a bitch!
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November 2022 by Iman T.
Ok so I only post reviews when they're positive. The last 3 times at this location have been 0. First off I ordered a clothing item 3 months ago from this location. It never came and 3 times I was told I would be notified in 48 hrs and never was any of the times. 3 months later no item and no refund. Second time grocery list was moved to a other location without my approval first when my car was broken down so had to beg someone to go to another location for me to pick it up. They never asked or told me it would be moved 29 minutes away. Third time ordered a Christmas gift for my son and was notified it was canceled at the exact time I was there to pick it up according to their scheduled time. 4 the time tried to pick up a medication from the pharmacy that they said was not in their system but with a different person the next day was able to pick up. So many wasted trips and time at this location !!!!
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November 2022 by Tonya P.
LaTonya in customer service is awesome! She always has a pleasant smile and a great attitude. Perfect for this position.
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November 2022 by Sydney S.
If I could leave no stars I would. Let me start off my saying I always give people the benefit of the doubt, and I'm understanding when it comes to conflict in customer service, as being a service provider myself. The frustration I felt at this Walmart's Automotive center was infuriating. I had an appointment at 7AM to get 4 new tires installed. I arrived at 6:50AM and there were two cars in front of me, I had no issue being early, so I waited. The confirmation for the appointment states that there is a 15 minute grace period, so when it got to 7:05 and no one was out there I continued to wait. It got to 7:10 and that's when I called the Automotive department, to which I received no answer. I called the Walmart customer service department and no one answered. I continued calling both numbers multiple times for 5 minutes, and this point it was 7:15, and finally someone in customer service answered. I told the girl that I was waiting for my appointment and that no one was there and she just told me to continue to wait and hung up. So I waited. It got to 7:30 and no one was out there, and I continued calling every department in the store and no one answered. Around 7:40 the older gentleman in the very front of me got out of his car and began knocking on the door to the automotive department, and I got out and talked to him. He was frustrated and so was I. The lady in between us also said that she was calling the store and no one answered her either. Around 7:50 someone finally comes out and begins checking everyone in. I get checked in closer to 8AM. I asked her if this would affect my appointment time and she said "they don't do appointments." I was confused so I showed her my email confirmation and she said they don't take appointments and that it's first come first serve and that it should take an hour for my tire installation, I said that's fine, I was already frustrated but it was okay, I needed new tires. I had an appointment at 9:45 that was luckily down the street so I wasn't worried. I waited an hour, and at 8:58 I received a text stating that my cars service had just begun. I went up to the front and told the lady that I had an appointment at 9:45, and her estimate for my tires was that everything would be finished around 10-10:30. I quickly canceled my appointment because I knew I wasn't going to make it. At this point I've been waiting since 6:50 in the morning. The girl came back and offered to just install two tires now and to come back for the other two, which I denied because I was not about to wait another 3 hours on a different day for tires. When my car was finally finished at 9:45, I asked if there was a manager or anyone I could talk to and she said no, I explained my frustration and she said "I don't know what you want me to do." I replied and said it would've been nice to at least have some kind of understanding and to just have my frustration acknowledged at this point. I received no compensation or anything to make the situation better, and I paid and took my car and left after getting the tires. I hate that this situation made me act out of character, but I had been there for 3 hours, I had to cancel a medical appointment, and the lack of customer service was the icing on the cake. Just because something is cheaper doesn't make it better, and I will be going somewhere else where people actually care about customer service and making situations better.
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August 2022 by Scarlett S.
I went in to get some things for my car and house, I saw a sign for command products that looked like $1.54. when they rang up they were $8+, I went to the back took pictures of both sides of the product stand and went to customer service. The lady started out nice then got an attitude with me I showed her the pictures she showed a manager and they both stated that it was $154.00 dollars I stated for one and she said no That is for something else. I said well it needs to be fixed so no one else is mistaken it for $1.54 like I was and they never changed the price stated they would refund me if I didn't want the product. both were very rude, to be a manager you should have better customer service than that.
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August 2022 by Manuela C.
It's Friday and they only have one person in their Money Services location. That's crazy!!!!
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May 2022 by Pat B.
The prices are up. The service has greatly declined. Employees don't even try to help anymore. There are never enough cashiers. You either wait in a long line or are forced to do their job by using self check. I used to do most of my shopping here. Not anymore.