Lightning Auto Detail is a business known for its friendly and kind staff, with many customers praising the owner for her sweet nature and excellent customer service skills. The team provides car cleaning services, including exterior washes and interior detailing, but experiences with the quality of service vary. While some customers are satisfied with the exterior work, noting that their cars looked great afterward, others feel the interior cleaning is not always thorough. Some customers had to wipe down grime or noticed that the interior, including the trunk, was not fully cleaned or polished as expected. Additionally, there have been concerns about the attention to detail during interior cleaning, with some customers mentioning that their cars looked dull or messy after the service. Customer experiences also include issues such as staff being rude or unprofessional, especially when customers arrive late or request specific services. There was a report of a staff member speaking with an attitude and not providing the best customer experience. On another occasion, a customer’s vehicle was ready hours after the scheduled time, and some damage or mess, like spilled water, was left unaddressed without notification. Despite these issues, some customers highlight the humble and caring attitude of the staff, with one mentioning how well they were treated during a rental service provided by Lightning Auto Detail. Overall, Lightning Auto Detail has a friendly staff that many customers appreciate, but the consistency and thoroughness of the service can vary, and improvements in customer service and attention to detail could enhance the experience.
