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October 2024 by Robert Jarrett
Gave very loving attention to our new. Hugely nervous pet dog
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September 2024 by Cheryl Tucker
This is the ONLY PLACE that would help us with a wounded feral kitten with shelter/ boarding until it could be fixed.
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September 2024 by Judy Ethridge
My little shorkie and I are so excited.
I have been paying 150.00 for an office visit and allergy shot only to last one day
Today we went to this awsome Dr that gave clarification on her condition he didn't give her A shot he gave her an antibiotic and she is resting and relaxing something she hasn't done in A very long time
And the staff is so nice
We won't be going anywhere else ever again
Thank you so very much
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August 2024 by Shayne Bounds
My dog started acting funny late in the afternoon after playing outside. I called and got ahold of Dr. Reece. She had me come in immediately and started my dog on medicine fluids and got blood work. Within 20minutes she had him diagnosed and on his way to feeling better. She gave perfect home care instructions and even called and checked on him the next day to see how he was doing! I cannot recommend Dr. Reece and her team enough. She is the best around!
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August 2024 by Tara Logan-Hearn
I believe that my daughter's Bichon, Bailey, may have developed gum disease, possibly as a result of a dog attacking and biting Bailey's mouth up previously, for which, Bailey was treated. Fast forward to today, our Bichon ended up having 13 teeth extracted. An employee from Houston Lake Animal Hospital, called me and told me they had to remove 7 of Bailey's teeth, but could end up being more. I show up to pick up Bailey a few hours later and find that they removed 13 of his teeth, without asking me first! After getting home, I took a careful look at the teeth Dr. Reese removes from Bailey's mouth and it looks like she removed what appears to be THREE HEALTHY TEETH! SEE ATTACHED PICTURE OF TEETH. Decayed teeth on left and the three healthier teeth on right. I'm not gonna lie, this had me very upset, as it should, but I maintained my composure anyway, considering how irritated I was. My reaction could have been worse, but I refused to go there. I just paid the bill, after asking for an explanation of NEW charges. Things like having this type of experience, can have a huge negative impact on a good-paying customer, who may not patronize this business again. After all, I just shelled out almost $1500 in cash, to Houston Lake Animal Hospital in one visit! Also, this hospital returned Bailey to me with a very dirty face. I bought Bailey to them with a CLEAN FACE and they returned him to me, with a FILTHY FACE - SEE PHOTO ATTACHED. Dr. Reece and the front desk personnel told me it was because of the bleeding during surgery. Not an excuse. If they can remove teeth, they can clean a dog's face. I expressed to Dr. Reece that they could have cleaned his face better than they did! Small things like this, has a huge impact on a customer, and whether or not, the customer will give HLAH more repeat business. Furthermore, the at-home care instructions they gave me, was not as thorough as they could have been. I ended up calling this animal hospital TWICE, AFTER the visit, to get more clarity about the medication they gave me, for Bailey. For this animal hospital to charge as much as they do, it would serve them well, to at least ACT a little more caring and personable with ALL their customers, not just a select few. Additionally, as a side note, I am a spiritually sensitive intuitive. From the time I walked in the front door of Houston Lake Animal Hospital, this morning, I almost immediately experienced very low vibes AND extreme indifference, as though it was permeating the air in that place! That low vibe was in the air pretty thick, even behind the smiles, lol! The energy I felt in that place had me uneasy and for good reason! I should have listened to my first mind and took our dog elsewhere. No worries, though. On a positive note, at least the oral health of my daughter's Bichon will be restored. I know of some pet owners, who know other pet owners, and I will definitely let them know about my experience at this particular animal clinic. I don't want ANYONE else to have a negative experience like this, with this animal clinic! I may get a second opinion from another veterinarian and if he/she finds that these 3 teeth of Bailey's was salvageable, I shall move forward to the next step. Houston Lake Animal Hospital. Smh :-(
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July 2024 by Mandy Grimes
Thank you all for caring for my Sadie girl. Thank yall for your kindness and treating her with alot of love and compassion. You guys are awesome.
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June 2024 by MrSmi31093
Charge 893 dollars for my indoor cat with a small laceration on her hind leg, and current shots. YOU GOT TO BE KIDDING!!!!!!!!!!!!
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June 2024 by Ryan Muldowney
They take great care of your 3 dogs always professional and affordable!
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May 2024 by Kaitlyn B.
Dr. McGraw, Maddi and the team up here are outstanding, they consider your financial wellbeing & your pets wellbeing. My babies love coming here to see their friends, and they love having them! Over the top customer service, miss Tabitha is always on it!
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April 2024 by Kennedi Johnson
So glad I found this place. My kitten needed to be seen immediately and they were more than accommodating. Friendly staff and knowledgeable doctor. We will definitely be back.
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March 2024 by Debbie Liby
All the doctors and staff are amazing! They show great love and care for My fur babies. I don’t feel the prices are that high because they’re cheaper than what I’ve been quoted by other vets would highly recommend anyone to go see them.
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February 2024 by Kaitlyn Baker
I've been using southwood since 2020 and they were okay I guess but pricey. I suddenly had to take my cat, sid, here for a uti and blockage and they are amazing. I am Immediately impressed here, one visit was all it took for me to switch vets. Not only very friendly and professional, but very understanding of financial situations. They worked with me greatly on the price. Maddi is a wonderful tech too. Definitely recommend.
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February 2024 by Greg Love
The veterinarian was very thorough. He looked for issues typical in rescued animals.
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January 2024 by Pamela Fleming
These gals ARE SUPER FABULOUS! DOLCE GABBANS DR TAKES THE TIME TO MAKE SUREMY BABY WAS JUST FINE AND FOLKS PLEASE VISIT! THEY HAVE THE MOST LOVING ST BERNARD GREETING CLIENTS
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January 2024 by brett cockrill
Always helpful in advice, always do best to work with the money you have been taking my dog here years
