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February 2023 by Kai E.
I love this Kroger Marketplace concept. It is truly a "one-stop shopping" experience. When I first walked in, it was nothing like the Kroger I'm accustomed to, which is just a grocery store. This place has an actual bar that sells wine and beer, plus they have 2 tv's to watch the game on. There is a Starbucks located next to the Marketplace entrance. They sell shoes and clothes that you can try on in the dressing room. Also, like most local Kroger's, they have a housewares section, but this one includes small appliances. We recently moved to the area, and there are so many things you realize you need but don't feel like going to a bunch of stores to get. During my grocery shopping stop, I was also able to get things like contact paper for the cabinets, decorations for the house, and makeup. Their seafood department always has fresh seafood and a nice selection. The produce department usually has fresh fruits and vegetables. I'm so glad that this is my local Kroger, and I don't have to travel far to get basically everything I need during one trip.
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April 2022 by Emma W.
This place is great! I love the seafood counter and their large selection of cold beverages for those times when I want to grab a quick drink but I don't drink caffeine. There are so many caffeine free options. This is a huge deal for those of us who don't drink caffeinated beverages or soda or just want a break from caffeine but need something other than water and sweet lemonade drinks. I've seen criticism about having to bag your own grocery. I've never experienced that. Maybe because I never think to bag my own if I'm in a full service cashier line. I just wait until the bagger comes over....who knew I was to bag my own... There's a Starbucks here, deli counter, ready to heat dinner in the deli AND a bar!! Yep, you can get a DRANK in Kroger!!! No other Krogers in this city have anything on this Kroger! It's a cool place to shop!
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April 2022 by Debbie W.
I Was struggling to lift and turn the water to scan in self check out. Then I looked over and saw the young man watching me struggle. He was holding the scan gun in his hand! I said you see me struggling and haven't offered to help me? He said he had to be asked for help. He said they cannot help without being asked. I was the only one in self checkout. Bad customer service!!! Young generation no respect for elders . Shame on you.
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August 2020 by Haley D.
30 Weeks pregnant and couldn't seem to get any help bagging anything. Baggers were at every stand but mine, i had far more groceries than anyone else. Cashier just stared at me looking irritated i was taking so long to bag all my things, when i was going as fast as i could. I didn't know it would kill somebody to help out a little when you see them struggling and doing their best, especially a pregnant person.
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March 2020 by Dave S.
The Kroger on 96 is a great representation of the diversity of our fine country. They have a very wide range of food options culturally speaking. You can find what you need to make most anything. From ratatouille and enchiladas to chicken and dumplings and baby back ribs, they have it all. Unfortunately the same can be said of the staff. They have all walks of life represented. From the incredibly helpful and friendly people who make you feel welcome and even appreciated to the lousy, dirty individuals who make you feel like you've interrupted them in the middle of a golf swing. If you use the Kroger app you can find where most everything is and cut down any unnecessary interaction and so reduce the chances of being made to feel like an interloper. Checking out is also hit or miss. It's much like some of the other big blue box stores in that there are five gazillion registers and maybe two or three people working them. Some of the people running the register are kind, efficient and friendly others are not. Courtesy Clerk is just a position now not a job description. Who would've thought that bagging groceries was a lost art. Don't be surprised to unpack your bananas from the same bag as a can of green beans or find your packet of taco seasoning in a bag all by itself. Don't expect to hear an offer to help you to your car either. Those days are long gone. It sounds like I've got an axe to grind but I really don't. I shop here every week by choice. It really is a nice place, just diverse.
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January 2020 by Lisa D.
The last few times I've come to Kroger, it seems they have come away with most of their cashiers and baggers too. Only two lanes with cashiers and they have to stop and bag which takes them that much longer to take care of customers. Lots of self checkouts available. A voice at self checkout tells you that you are a valued customer but apparently not valued enough to have cashiers and baggers available to help. I will be shopping at Publix from now on where you are treated like a valued customer with all cashiers , plenty of baggers and no self checkout lanes. Even Walmart has more cashiers available than Kroger now.
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December 2019 by Cornelius H.
Super Impressed with the Craft Beer selection in this store! Anytime I'm passing through the area I simply must stop to see what's new & to add to my collection!
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September 2019 by Nikki Robinson
If the Coinstar machine is down there should be some way for the machine to be listed as out of order so people won't waste their time stopping at the location.
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July 2019 by Tina L.
Every time I go to this Kroger, i have to bag my own groceries. Last night when I went to checkout right around 9pm, the lines were so long that if I desperately didn't need the items I had in my buggy then I would have left the buggy sitting right where it was and left. That is how bad the lines were backed up.
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April 2017 by Elisa R.
I like going to this location rather than the other ones at Watson blvd or Russell Parkway. The missing star is for the dirty bathroom. I don't understand people leaving the bathroom dirty, everybody likes a clean one. Clean up after yourself! Maybe someone needs to maintain the bathroom more often? Other than that the employees are friendly and helpful, no matter if you shop inside or using the click list on your busy day. It is very convenient having that option and the Kroger app is very userfriendly. Love the best customer coupons and the free Fridays, we made some good deals. This Kroger is one of my "to go" stores. Hassle free shopping, who doesn't like that!
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October 2016 by Tara T.
Dont ever work here, you will regret it. The front end managers are super incompetent, and rude. There is something seriously wrong with the way that this store is run, and how the employees are treated.
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May 2016 by Staci R.
I'm not from the south so maybe I don't know a good Kroger from a bad but to me this one was as good as it gets! First off it's massive. They have everything from clothes to wine. I saw the florist at work preparing beautiful bouquets of fresh flowers and the chefs at work preparing fresh sushi. They have a Starbucks and even have their own gas station. I was looking for a very particular bran of oat bran for my baby and a very nice gentleman walked me around the store until I found it. Before we left we grabbed some bagels from the bakery and at only 69 cents they were some of the freshest bagels we've ever tasted. It was so good it really made me question why anyone gives up carbs ever. It's just impossible with bagels out there in the world tasting do good. All in all a great experience. I'd definitely come back.
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March 2016 by Kathy M.
Customer service should be called customer Non-Service. We only go to this store because they have a better organic selection, Unfortunately they have terrible customer service. I've needed to stop at customer service three times because 1-- the cashier didn't remove a security swipe from a product so the alarm went off ... after 30 minutes in a long line that didn't move I went back to the pharmacy section to get checked out correctly. 2-- I needed to rent a steam carpet cleaner ... After 30 minutes in line behind one person doing lottery, the customer service helped me very slowly while she complained about her co-workers not being there, she complained about not taking her break, and she made phone calls even though I was the only person left on line and she could have made the calls after finishing our transaction. She was so slow that i had to re- swipe my payment card because the machine timed out. When I asked her where the attachments were, she said "oh that's an extra charge and we'll have to start over." By this time I was going to be late for an appointment so I left without the attachments and was unable to thoroughly clean the furniture. 3-- I needed return some glass milk bottles. Waited in line for 20 minutes behind a man who was also waiting because there was nobody at customer service.
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February 2016 by Ally G.
I'm currently leaving this store but I have to let this out. A couple of weeks ago me and my fiancé came here to pick up some groceries and our normal body care products when we came across the hair care aisle when we saw a Conair trimmer for men filled with hair!! Not sure if it was pubic, face or head hair but the product was clearly used and put back on the shelf without being cleaned out. Once me and my fiancé saw this, we brought it back up with us to the costumer service to return it there and let hem know there was hair and we even pointed it out to them. Now this was a couple of weeks ago so I was shocked to see that the product was put back on the shelf!!! That's disgusting! What if someone accidentally purchased it and gets pubic hair on themselves?! This should definitely be a health code violation or something because there's no reason a used hair trimmer with hair should be put back on the shelf especially if costumers saw it and showed the costumer service desk in the first place. Not sure who needs to be contacted for something disgusting like this so just decided to write about it here. This really does make me question the care of the employees at this Kroger because something like that shouldn't have happened twice. Wonder what else is used, expired or broken and is put back out for costumers to buy. Not cool guys!
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August 2015 by Steven H.
This Kroger location used to be one of the absolute best around. I would've easily given it 5 stars, but ever since the "upgrade" it is just plain awful. Now it has a big warehouse feel that is an odd hybrid of Walmart, Pier 1 Imports, and what Kroger used to be. If you want produce and need to visit the pharmacy, well I hope you like walking. If you need anything after 11PM, well I hope you like walking then too because you're forced to shuffle down rows of checkout lanes blocked by shopping carts just to get inside the store. Are there lots of thefts in this area? Is this a bad neighborhood? I'm assuming that's why they've blocked all of the lanes except for the self checkout. I felt like a convict walking through there as the grumpy night shift employees snarled at me. Speaking of the employees, they have a complete lack of customer service on every level, from management to bag boys - a total failure. I'm sorry I have to write such a negative review of a store that I once loved. Bring your standards back to where the were before The Great Walmartening and I will happily provide an update.