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April 2024 by CHAYCE STUBBS
MEMBER FOR LIFE ?
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March 2024 by Rich Heideman
Fast, curious and very professional staff.
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February 2024 by Heyyy Fatherrr
Please stop calling me back to back, I've made it clear I do not have the time nor need to make an appointment for anything. I'm just gonna block these numbers from here, I cannot stand it.If you people ACTUALLY need me for an important matter, Email has been a thing for a long time too.
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July 2023 by Ann Pool
I never go in anymore. I have banked there 40 years. They never seemed to know m,e and I was always disappointed. When my mom was alive she liked her cash a certain way. There was one teller usually with a line of people and when I was in line someone always came up to me to tell me to use the ATM outside. I would explain I needed cash a certain way. Then they would try to explain to me how to use the ATM!
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November 2022 by A W
Unbelievable! Can not speak to an agent. Called four times and went through the phone tree only to get back to the first option or dropped. No help in directly transferring, tax-free IRA distributions to an eligible charity. This option, first available in 2006.
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November 2022 by Demetris Redfield
What kind of hours are these?! 10-4. This is not the normal bank hours. I’m not a customer yet and this is sad!
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July 2022 by Audrey Delaney
I called BOA 1-800 number to get some information on my remaining balance and I could not a "person" in customer service on the line. Just their "automated" responses that I did not need. B of A bad for customer service.
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July 2022 by Devron Smith
I came in for a simple update account info and been waiting for ever, why this branch is always like that; you got ppl walking around doing nothing, this is really sad, & STILL WAITING.
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June 2022 by Kat Krack
Very rude to an older gentleman there. Treated him like garbage because he wasn't dressed nicely, and needed help to cash a check. The black lady was very harsh and acted like he was scum. Bless his heart asked for a phone and they looked at him like he was crazy because he needed to make a call. I closed my account there for a reason. Robins financial credit union is way better! I hope everyone else leaves this bank. Need new workers there and stop hiring the selfish stuck up ones.
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February 2022 by Elizabeth Emerson
Reason for my visit was to payoff a loan. Jasmine and her coworkers were knowledgeable, helpful and very courteous. I recommend this branch for one-on-one personal assistance in banking matters.
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September 2021 by Zack Hugg
Horrible staffing, don’t come to this location unless you want to spend 2 hours waiting in line
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June 2021 by Kristin Crum
I understand being short staffed but this location lacks in customer service. The Watson location is always so helpful and attentive. I went here to deposit a check and the lady asked if I’m familiar with the mobile app…Obviously lol. I wanted to come in because I thought I could deposit it quicker where as the mobile app has held it before. Customers coming in or using the mobile app shouldn't matter but be taken care of appropriately either way.
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January 2021 by JVM
Spent 2 hours on christmas day on the phone with BOA bc this locations ATM ate my card cash and check after THREE hours on the phone I put up a sign so someone elses holiday didnt get hijacked. The boa reps getting paid time and a half couldnt care less
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October 2020 by Bill K.
Called the phone number listed on Yelp and received this recording... "the number you have dialed is not in service". (478) 238-1231 Is this how "ya'll" keep customers updated online? Blaming COVID for this? Closed my account with B of A.
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October 2020 by Tamica Coleman
Not a good bank at all..! I use Bank of America ,but DONT GO TO THE ONE ON RUSSELL PARKWAY..THEY ARE A COMPLETE JOKE! My mortgage company sent me and my uncle a check because of a flood I had in my home but both of our names is on it.. He signed the check and sent it to me because he lives in Florida and me in Ga. Well I go into the Russell Pkwy bank and try to.deposit it into my account and they would not let me. They said I had ro have an existing bank account with he and Ion it. I'VE had several different checks over the past like that one and never had a problem at the one on watson blvd or taking a picture if front and back and depositing it on my mobile app. These people are young and try to use they're power as a power play... It seems like maybe they can use a better ho.elife and then maybe just maybe they would be more friendly and open minded!!
