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February 2024 by Holly Lengyel
Ive been a customer of this pharmacy for 8 years and they just lost my business. 4 times in a row Doc has sent meds over to be filled for my husband or myself and it showed as "in progress ' for multiple days. They would only fill it after either my husband or I would call to request it even though it was already in their computer to be filled. This last time they only gave my husband a month supply and it was supposed to be a 90 day supply. The staff was super rude when we asked why there is a audden change in their operations. Switched to CVS and they filled that same day with no problems! I will not go back to Publix! So sad and pathetic that they lost a long time customer.
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December 2023 by Greg Velez
They are terrible . They are rude. They leave you on hold and forget about you. They dont care. They allow your refills to expire even if you warn them . Now i have to go back to doctor and spend $200 for a visit for the medication he originally provided me that was already there. They say you still have refills, then when you need your medication they say it expired and blame it on the computer system. After they said you have them available prior. So if the computer system runs the show. Why do they pay you the money for, to be rude and uncaring. I cant wait for computers and robots to replace these rude people...
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November 2023 by Matthew Robinson
They about made me pay again for a medicine that was already paid for before I ever arrived to pick it up, it also smelled like one of the male workers did not use deodorant or had bathed I'm fairly certain.
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October 2023 by Janice Gibbs
The pharmacy staff are awesome, they have never been rude to me or my husband.
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May 2023 by Keenan McCoy
Wait times have gotten worse. They are way too slow.
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October 2022 by Shrek SFM
This place has horrible customer service. Go to any other pharmacy. Don't waste your time and gas, when they tell you 2 different dates to pick up your meds, then change it again when you show up to pick up.
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July 2022 by Amy Phillips Campione
Ben in the deli is awesome! He’s always in a great mood and will do whatever you ask him to with a smile.
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June 2022 by Schubert Colas
The pharmacy is very well organized. The staff are very nice and they always get my prescription on time. I highly recommend this pharmacy!
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February 2022 by Aisha Merchant
Best Publix ever coz of Marc Price , Wesley and Victor Ross worhkin there
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January 2022 by Danielle Collins
Staff is super sweet and helpful, Fatima the pharmacist assistant is super rude. She made an error calling my previous pharmacy to transfer my prescriptions over, she seriously said "you're wasting my time having me call CVS if they aren't showing prescriptions for you." Oh no ma'am. YOU made the mistake, not me or CVS. Horrible lack of empathy and horrible bedside manner. Oh not to mention their lack of attention had me pay for a prescription I already paid for (they all have really funky names and are brand new), so let's hope my insurance doesn't have an issue with it and try to bill me for the full price. Good thing I didn't need that extra $23.
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November 2021 by Elania C.
I loved this store , came here once a week every week and even after the mess with my grandson's birthday cake; the store manager was so nice about it I returned. Now though... I bought a turkey , thawed as packaged instructions stated and it was in day 3 of thaw mode and you could smell the ruin. It's a 27 lb turkey, bring it up all I want to do is exchange , the new one won't be ready for work pot luck , but I'll use it for Thanksgiving day....Kathy was the absolute worst guest manager I've encountered. Do I want the bag back that the ruined turkey is in no, what's wrong with the turkey, it's ruined , no my apologies, no let me fix that. Nope just stares at me snatches off the tag can't figure out the refund, finally figures out how then puts it on a gift card. I proceeded to get another turkey, get to the front and there's Kathy and the cashier complaining its not even 130 uhhhggg Dee M. must have been having an unpleasant day, I asked if they had a mobile scanner as the new turkey was 20.0 pounds and I thought I was being considerate. Guess not, I lifted it and put it on the belt for easier access once she realized her tone she attempted to engage conversation, by then I'm over it , I will say the lady that bagged my groceries and the young lady outside collecting carts were extremely helpful.
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November 2021 by Andrew S.
The bakery has 4 people behind the counter. They have 2 sandwich stations. It is 7:36pm and one of the stations has been taken out of service. The hot bar has 2 items in it. It is obvious the other 3 are working to "close" there are 6 people in line. Sad to see they can't have 2 cleaning and 2 working to serve the customers during a late dinner time.
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September 2021 by Justin Gaines
Had a whole new prescription for Gabapentin for my sciatica and couldn’t even pick it up OR my refill for the same medicine on a different prescription number despite doctors orders and so forth. While I’ll keep using this pharmacy ONLY because changing pharmacy’s is a pain I don’t recommend it for new people.
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September 2021 by Amberly Saade
They do NOT care about the people that use them at all! My son needs his two prescriptions that were sent in. I called before going up there and they said they received both and will have them filled in an hour. When I go up there they said they are waiting on a pre auth for one of the prescriptions for insurance to cover it. I asked how much it would be and they gave me the price. I told them I would just pay for it because my son desperately needs the meds. Then the manager says sorry it’s out of stock! I have never had to deal with such ignorance! Why would you be trying to get a pre auth for meds you don’t even have and why was I told it would be ready! Why wasn’t I told they were out of stock when I called! Also they told me they would send it to another Publix location for it to be filled. I called the other location and they gave me a price which was more than double what Mirror Lake quoted me. When I asked why she said it was because Mirror Lake was breaking up the prescription that my son’s doctor sent in. Yet again none of this was relayed to me. Jennifer, the manager at this location, straight lied to my face and when I asked for someone else I could make a formal complaint with all she said was “I’m the manager”. Your the issue! This is ridiculous!
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August 2021 by Sheila M
Great service!
