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December 2023 by Dawg Gone Tony
I bought a dishwasher and paid for the install. The installer saw the dishwasher at my house and wanted to charge me double. I talked to Lowes and they gave me my install money back and said I was on my own. I'm never buying anything else from them.
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December 2023 by John Johnson
Young man very helpful and placed an order to be shipped.
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November 2023 by Bernice Morris
My husband and I went to Lowe’s10-30-23 at 1:30pm with a plan to purchase a washer and dryer. Once we found the pair we wanted, we waited patiently for the lady in that department as she helped a customer. After the customer left, we no longer saw the department representative. My husband went to another department to see if someone would be able to assist us. They informed him they would send someone over. After waiting for an additional ten minutes, we decided to ask the WONDERFUL Jessica in the kitchen cabinet department. Although the washer and dryer section was not her department, she gladly offered her help. She placed our order and she made sure we left 100% satisfied. HUGE kudos to Jessica who went above and beyond in customer service!
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October 2023 by Kathy Casella
Customer service is terrible! Flooring the boy said i needed way to many boxes i said you sure? He said you think you need more? Here and put more in my cart. Went back for padding because when i bought the flooring the boy said i didnt need it. James came when i couldnt find the padding and found it i asked how much was it a roll and he did not know i had to scan it then i asked did it already have tape on it he looked and said no you have to buy it extra then i pointed and said isnt this tape? And he says yeah.... They need training!!!! And manners!!!!
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September 2023 by Martina Anderson
I will probably never walk into or order from lowes again. I ordered a washer and dryer online because they said they would deliver it on the 16th. Since then it was rescheduled 3 times. I went to the store a week ago and was told everything was fine and it should be delivered on time, the lady even said she got it all together herself. Here we are 15 days after ordering back at the store because it was scheduled for a 3rd delivery today and was rescheduled!! So since the store had the item stocked to par the warehouse could not deliver my items to the store and the store could not deliver mine because they could not receive them because they had too many in stock. We had to cancel the online order and do another order through the store. However, the online order had a hold on my account for the $1400+ so my choices were pull another $1400 out of my ssa or wait until the bank released the hold again.
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September 2023 by Donnie Hadden
Showed up at 8:30 a.m. on a Saturday morning with a long list of items which included some specialty fasteners. While on the aisle making my selections I was approached by staff to inform me that I must clear the aisle for a lift. I figure ok shouldn't take long. They set out to clear the entire top of the rack and pile everything in the floor. I asked how long this might take and the sales associate just grins and shrugged his shoulders. I asked to speak to a manager. None showed up. So I took my $800 list to another store..
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September 2023 by Darlene McNair
I needed help in the plumbing department, no sales associate was in that area. I went to another department and ask if they could ask for me some help. They git on their mic and said customer needs assistance in plumbing. I walked vack to plumbing and waited 40 minutes and still no one came. I went back to the other department and once again that associate announced that customer needed assistance in plumbing. I returned to plumbing aisle and waited another 30 minutes, still no one came to help. That is not a good customer service when you can not get anyone to assist you.
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August 2023 by Bubba Morgan
Great we'll organized store,always have a better selection than our usual.
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July 2023 by Tanya Simmons
Employees are always nice and professional. Grounds are always clean. Customers have to use a outside portable potty right now. I think they're remodelling the restrooms.
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July 2023 by NANE'S COUPON CRAZE
Went to pick up a Kobalt table saw. Called ahead and spoke w assistant manager Jimmy. So professional and nice!!! Took maybe 5 minutes from walking in the door to complete transaction!! Thanks to the associates for being so helpful too!
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July 2023 by Del J
We like using this Lowe's... mostly! They have nice products, but their prices are too high compared to their competitors, so we usually make the drive to the Dublin home depot when we have home projects.This Lowe's can also be a nightmare if you need a home service from an employee. We needed to re-key our locks about 8 months ago when we moved here and an associate told me that they would do it for free, even if we wanted to use the door knobs that were already at the house we just bought. So, I brought back five sets of door knobs and was told that they wouldn't rekey anything that I hadn't bought from them, as was their policy because I could potentially be trying to lock out my landlord... Uhm... Okay? I get it, but at the same time I was told a different thing by someone else the day before... We also looked into carpet towards the beginning of this year. Home depot will install carpet for free if you buy the carpet, but there is not a local Home Depot so we tried this Lowe's. The Lowe's associate told us that they do have an install charge, but they only charge pennies per square foot... So, we paid for someone to come and measure (which they require, to make sure they get the right measurements). Afterwards, Lowe's estimated a few thousand for the install before we had even chosen a carpet... We found someone else real quick, because we don't like dealing with retailers that can't get their stories straight.
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July 2023 by James Jennings
It's very accessible and is mostly a good DIY shopping experience. The Garden center is receiving new Plants on a regular basis, for your gardening.
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May 2023 by c. j.
Amy the head cashier was very helpful and Todd in lumber was outstanding. Mike the store manager was very helpful didn't realize I was talking to the store manager until all my problems had been alleviated, and that's when I realized who I was speaking too. This store 709 people are very professional. Larry in flooring is outstanding.
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May 2023 by Brittany Bohannon
It's like walking into a dream! They literally have anything you could possibly want or need to get your project done. Super large selections!
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April 2023 by mark yaun
Lowe's in Vidalia, paint department associate was very helpful to my wife finding the correct paint and other items she needed he offered his help to my wife as soon as we came into his area
