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November 2023 by Morgan Philpot
One of the worse customer service experiences I’ve ever had at a pharmacy.
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November 2023 by Janice Miller
I have been using this pharmacy for years and have never had any issues till now. My doctor faxed my prescription on Monday 10/9/23. Normally I will get a text/call telling me that it’s ready the same day or the next. When I didn’t hear from you I started calling on 10/11/23 to see if it was ready. I was told it had to be ordered. I called back every day to check on the status and every day I was told the same thing “ it had to be ordered. I called Tuesday 10/17/23 and at this time I was told that my insurance wouldn’t cover it, I said that is fine I will pay for it. The nice young lady who I spoke to said it would be ordered that day and be in the next day 10/18/23. So when I didn’t hear from them I call that afternoon after 2:00 and was again told that it would need to be ordered, I explained that it had been over a week and I needed this to be able to put on my incision from a surgery I had. I even explained that I agreed to pay out of pocket for it. The gentleman I was speaking to at this time said to me, “so what are you trying to say?” I told him that I NEED THIS A AM WILLING TO PAY FOR IT! I was put on hold for quite awhile and he came back and said “it will have to ordered”. I then politely told him again that I was told it was ordered yesterday and it would be there today. He then proceeded to put me back on hold for another 3 minutes and when he finally got back on the phone said “ I found it, it will be ready after 5”.It just irritates me that this was a medication I needed right away and was NEVER notified that my insurance would not cover it.I will give them another chance but after this experience I will be very cautious.
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August 2023 by lindsey c
This stores photo department is way better than the other Walgreens off Ashley st. Although I love the people in both photo departments, this one is just tan so much more efficiently. It’s right up at the front counter so you don’t have to press a button and wait for someone to come to the photo area. They’re all already up there. There’s multiple phone connection booths to upload your pictures to print. Very efficient. The only thing I didn’t like is they were out of all the face products I was looking for. But they were all on sale, so understandable.
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February 2023 by Samantha Glennon
This is the worst Walgreens I have ever been to. The staff are never helpful, especially at the front check out and that is if there’s even anyone there. The past two times I have attempted to drop off a FedEx package the staff has given me an excuse on why they can’t accept the package. One of the excuses was that they didn’t have any tape at the front desk to tape up the package however, the other two Walgreens locations in town have never had an issue helping me package up anything to send back via FedEx and have even been happy to do so. Customer service is truly lacking from any other Walgreens I have been to, don’t waste your time here just go to a different location.
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January 2023 by Stephanie Bennett
When Mr. Patel is NOT in the pharmacy, medications are NEVER NEVER filled on time! We dropped off an RX at 2pm and they said it would be ready at 4pm. Called at 4:17pm and they said they were filling it then, and would be ready at 630pm. Just called now (6:35pm) and she said it wont be ready until tomorrow. Said she only had 2 people there, which is untrue....there were FOUR people there an hour ago. This is UNACCEPTABLE. This walgreens is going down fast and from what I've heard EVERYONE is complaining about them, especially when Mr. Patel isnt there. ?
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December 2022 by Jacob “Rescue Loadmaster” Dattage
This is what me of the cleanest and well put together stores I have ever been too. The staff were very polite. Shelves were stocked with products no boxes and garbage all over. The prices are amazing and the convenience of the parking lot design is extremely helpful.
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October 2022 by M. Taylor
Refused to accept a package from my disabled husband because the manager doesn't like to accept large packages. He has several physical disabilities and the associate refused to help him or accept his package. Who does this? And to a disabled person? Really gross!
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September 2022 by HeyThere !
What is the point of making a vaccine appointment if all that’s going to happen is you stand around for half an hour AFTER your appointment time? The pharmacy techs had tell each other to pull vaccines for administration. If you SCHEDULE an appointment, should the vaccines not be prepared as your standing there filling out forms? Instead they were pulled nearly 25 minutes after I turned the forms in. This very thing happened for my own vaccines back in 2021. This is a very inefficient pharmacy and would recommend elsewhere for scheduling a vaccine. Picking up prescriptions in the past have been relatively painless, however.
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August 2022 by Joseph Fairall
I wish I could submit Zero to the pharmacy, particularly to management. You're one of few pharmacies open in the weekend and you post a pharmacist that can't speak English enough to verify an address or explain the medication. I spent 32 minutes in line, just to be told I couldn't be served at the window. I don't blame the employees, they were understaffed with mediocre employees. You need better management.I was in the store four times today for prescriptions and once for other products. The three cashier's waited on a woman in the photo section because I wasn't the same skin color as them.
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April 2022 by Kim Lovelace
I’d give 0 stars if I could for the pharmacy! Rude and unprofessional blonde girl behind the counter. I have never been so disrespected before even doing business. She has an attitude and needs to learn good customer service!!! After this I will be finding a different place to get prescriptions filled.
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September 2021 by Leah Powell
Terrible excuse for a pharmacy.
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September 2021 by Fairview Inn
My neighbor got plant toxins in her eyes and was in excruciating pain and literally could not see. I took her to after hours walk in clinic on Friday, August 27, 2021. Both corneas were burned and the doctor treated her and gave her two prescriptions which he said must be filled that night. She uses Walgreens so I took her to Walgreens on Oak Street Ext. I walked to the counter at 7:32pm and was told they could not fill them until tomorrow.I explained we had just come from Doctor’s office and he was adamant about her having prescriptions tonight. The pharmacist then came and said they closed in 15 minutes and we needed to take them to another Walgreens that stayed open until 9:00. There were no other customers in the pharmacy with28 minutes until closing , not 15. It was very evident they did not want to be bothered. I understand why they have been given such poor reviews. Someone need to identify this duo and give them a lesson in customer service.These two prescriptions which are prepackaged and sealed and simply had to be removed from the shelf.when I approached the counter. Both the tech and pharmacist refused to discuss it further so we proceeded to the Walgreens on Ashley St. They graciously filled them and we were able to start drops immediately. The doctor stressed the importance of starting treatment immediately to avoid infection and ultimately blindness. Praises to Walgreens on Ashley St for coming through for us.at 8:00Or hetThe
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August 2021 by flbell
First, This store is neat and well stocked.Second, My two kids and I got our COVID-19 shots at this location months ago. Each time we had appointments. The first time had a small delay of an hour, but in general it and the other two were quick, easy, efficient, and pleasant. Now, my wife wants a vaccine, so I suggested specifically going there.So far, she has made two attempts and still, no shot. The first time, the appointment was for 6:00 pm and their computer system was down, so the pharmacist (a nice guy who gave me my second dose four months ago) told her to come back at the same time the following day, no appointment necessary. Upon arriving at 6:00 the second time, she was told that she was technically a walk-in, they stopped giving vaccine shots to walk-in patients at 5:00, and they weren't sure that they had enough vaccine on hand to finish off the day. How do they not know how much vaccine is on site and how many appointments remain?
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August 2021 by Tucker I.
Nothing like the pharmacy losing your prescription paperwork. Went in a couple days ago, and they said it'd be ready yesterday, 'ok no big deal,' I thought. I didn't get a text saying it was ready yesterday, or today. I call and they couldn't find me anywhere in their system. After confirming my name 3 times and my birth date twice, having them read it back to me SUPER slow as if I was stupid, they finally found it after I told them where they put my prescription. What a joke when it comes to medication I can't go without. I almost regret bringing it there instead of Walmart
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April 2021 by Alexandra Peed
Terrible service from the staff, was told to come back three different times to pick up a prescription. 7 PM I was told to come in the morning, they open at 9- so at 9:30 AM i went and I was told to come back at 11. The first lady was super rude and The second lady told me it would be about an hour and a half for my prescription. I was just waiting patiently for a time sensitive prescription. Never choosing Walgreens over CVS again.