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February 2024 by Walter Reddick
Today was a great experience, the lady was very helpful !
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February 2024 by Jamie Pegorsch
April was very helpful and friendly!!
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February 2024 by Brandon Arnett
Excellent customer service!!
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January 2024 by Lydell Jackson
April was amazing and a wonderful person.
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January 2024 by Diego
Great!!
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January 2024 by Hope Smith
Went in to get my rings cleaned and inspected. April was super professional and was steadily handling multiple customers at one time. Never once did she get frustrated.
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January 2024 by Hunter Dunn
April at Kay Jewelers was a big help and professional in meeting my needs during my visit in the store.
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January 2024 by Kayleigh Sunday
April was very helpful and friendly today! Thank you!
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January 2024 by Hannah Pittman
The store in Valdosta, Ga is so nice! If you are getting engaged or just want something with a little bling, go and see Mrs. April! She was wonderful and took great care of us!
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January 2024 by Jeanine Boddie-LaVan
April is incredible. She was incredibly kind, provided options and was willing to check with her manager to resolve our concerns. She is customer focused and cares about the service she provides.
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January 2024 by Frederick Worley
My experience was great at the Kays in Valdosta, Ga. The people were awesome, with great customer service.
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December 2023 by Madison Lane
Robyn, keionia, and April were amazing. They worked hard to get my ring sent off and fixed before Christmas. They were all so kind and I’ll be back.
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December 2023 by Blake Weeks
Great service!
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December 2023 by Tyler Wakefield
It’s been a year or so, since the management change, and absurd turn over rate of employees. Being a loyal Kay jeweler’s customer, and experiencing this has been awful.I take-all my jewelry bought there to be checked as per warranty. And this time I dropped off my wedding set to get it repaired. And it came back worse than when I dropped it off.3 employees “checked” this set when it came back and said it was ready for pick up.Robyn is the one who called saying it was ready for pick up.I called the next morning verifying it was ready and why I was receiving an email with a charge Keidra store manager said it ready for pick up & charge wasn’t valid to ignore due to warranty. I come in to pick my ring and the rep told me to sign for pick up order; without even asking if I wanted to see the ring. I got to see it and find that they did a botch job again! Covered with melted gold and not smoothing (a crack from last repair) & created a second crack. Didn’t even reshape the ring, I’m sure didn’t tighten diamonds. This is 12k wedding set; and it’s ruined!How the employee’s “check” in jewelry and looks at this set and says it’s okay is just ludicrous. The lack of professionalism ,friendliness And just overall customer service at this location is straight GARBAGE.For example; a new employee sees me walk in and immediately With huge eyes “ I’m in training you’ll have to wait” no professional “just friendly greeting and say hey I’m so sorry I’m training but I’ll get you someone”Not even the store manager is friendly or ever smiles! How can you expect a store to thrive if its own management sets a poor example!!!How this location any stars is beyond me.Shame on this location and all of these management and employees!
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December 2023 by Gigi Mike
El and Robin are absolutely SPECTACULAR! I took my ring in to be cleaned and STILL had a phenomenal experience with these lovely ladies. They showed me beautiful new options and created a wish list for me for future endeavors. The store was also immaculate. Definitely a pleasure shopping at this location in Valdosta.
