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September 2023 by lindsey c
Hate to give bad reviews but the stuff I am going to say is completely preventable.I can never get someone on the phone at the pharmacyThey’ll “order” my prescription and it’ll be a week and half before it comes in.The parking lot has so much trash in it and I just happened to park right on top of an open plan b box and the pill film was on the ground as well. Someone apparently couldn’t wait long enough to get to a trash can to take it.Wasps flying around the entrance when I went in day before yesterday.I will say the front desk staff is nice and pharmacy staff is okay, but she really couldn’t be bothered by giving me more details. I felt a little rushed out the door by pharmacy tech.Shelves are stocked nicely and neat but shelves are a little bare.Added on 9/2 - went to pick up my prescription which I am STUCK going here for this month until I switch it and at 4:06pm they turned me away and said they are closing for 30 minutes. It’s a 20 minute drive from my house. I can’t even believe this place or how they stay in business the way it’s run. Pic of the lady turning everyone away now saying they’ll be closed for about an hour when they just told me 30 minutes
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July 2023 by Johnathan Ruiz
First Impression: I came to drop off a script at 9am, Pharmacist didn’t acknowledge my presence, when I said something just to be sure, I received an attitude. Waited for hours for the script to be filled and waited on hold for 35 mins before speaking to someone.
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July 2023 by Tina Ohmer
Terrible place!!!! July 10th I was in the ER for anaphylatic shock. It was late in the night and dr sent in scripts for epipen and 4 pills of prednisone. Now July 12th, still waiting on prednisone to be filled. Plus, I'm told the epipens are not available till July 25th. I'm visiting from out of town. Won't be here at that time. Worthless pharmacy!!! I would give zero stars!!!
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June 2023 by Ken
Positives. Prescriptions were ready reasonably quickly after the doctor sent them in. They send text message updates on your prescriptions. They are open 24 hours.Negatives. Not all my prescriptions were ready at the same time and at the pickup window (inside) the technician (who has called up my account on the computer) didn’t even know if I had more prescriptions. I had to stand in a second line and wait for someone else to look at my account on a computer to tell me they weren’t ready.The biggest knock on CVS, when I told my doctor that I had to use CVS the doctor apologized to me. I think that kind of says it all.
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June 2023 by Tessa Hills
I really hate I have the prescription insurance through my job that only cvs can fill my prescriptions. There service, & there always out of stock for weeks on medication.
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June 2023 by Kathy Mclaughlin
They are so helpful and prompt getting our perceptions ready. Far better than CVS in south Florida.
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May 2023 by Ms Gibson
The male pharmacist is extremely rude. I hate that my medications even have to go though cvs because it’s always something. He likes to talk over people, he told me I didn’t have refills until I was able to finish saying what I had to say and saw that I did. Hung up in my face. Just unacceptable. I have very expensive medicine coming through cvs so I unfortunately have to use them but this is by far my worst experience.
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May 2023 by Lillian Smith
This is the worst customer service i’ve ever experienced anywhere. I have tried to get a hold of the pharmacy for 3 hours and I keep getting put on hold and hung up on. The person at the front desk was also no help and continued to transfer me when I had repeatedly called telling her that I was not getting help and the call kept ending. She was rude and very quick to get me off the phone as if she didn’t want to listen to my concerns. This is why I usually use publix. This CVS should be shut down the way their costumer service is. This is outrageous.
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May 2023 by Erika Gibson
The male pharmacist is extremely rude. I hate that my medications even have to go though cvs because it’s always something. He likes to talk over people, he told me I didn’t have refills until I was able to finish saying what I had to say and saw that I did. Hung up in my face. Just unacceptable. I have very expensive medicine coming through cvs so I unfortunately have to use them but this is by far my worst experience.
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May 2023 by Misty H
The BAD:*Lack of Communication*Failure to admit their mistake*Pharmacists decides when to give RX*Careless*TOO many customers... busy & NOT enough working pharmacists.... (one person at pharmacy w/ 5 customers checking out, updating their phone #, etc., while in line & 25 minutes waiting...meanwhile one of the pharmacists walking around eating chips.....)The Good:*24 Hour Pharmacy??*Convenient LocationLong Version:Dropped prescription off 4/18/23, Medicine will be here tomorrow at 11AMCame back on 4/19/23 after 11......Medicine will be here at 3pmCame back at 3:40pm..................Told there's a lot of prescriptions from ER Now...........WAIT UNTIL you receive a message!!! She repeated herself 3x'sI'm sleepy, irritated, & feel an argument coming on!Not trying to be rude, but Why should I have to wait.....JUST BECAUSE THEY HAVE A SURGE OF RXs??? Honestly, that's NOT my problem! Maybe CVS needs to fix this! ...Hire more employees, Have better communication skills, etc.I repeated back to her, the 1st few sentences I wrote above....Seriously, the pharmacists or cashiers in the pharmacy playing games with people's LIVES!! OMG, what if someone needed an epi pen??! Please, please, DON'T go to CVS OR Publix Pharmacy......if you depend upon a medication!Yes, I chose CVS because I travel, 24 hour pharmacy...but honestly it doesn't even matter if it's 24 hours or not....because the technicians get to decide when it's convenient for them.....However, I've been waiting for a couple months for a call or text for XYWAV!! I Swear....if I didn't keep on them about my medicine today, I probably wouldn't of ever received it!Without my medicine, I CAN NOT DRIVE!!!!I hate telling the pharmacist how important it is for me to have my medicine.....it's not even about that really. I'm told a time, stick to what y'all tell me!! If it's inconvenient or changes, don't wait for me to arrive...PICK UP THE PHONE & CALL...TELL ME THE TIME HAS CHANGED!! DON'T WAIT FOR ME TO GET THERE, THEN TELL ME!!I guess the little business pharmacies are the ones to go to!
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May 2023 by Chaz
Bathrooms are under lock and key.I spend plenty of money for this corporation as well do others .Knocked on the door and needed to use the restroom. The lady in the back was rude as heck.Told me to wait.I waited for 5 minutes.She could have just let me use the men’s.Ridiculous.
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April 2023 by Gracie Hegener
Waiting in line at the drive thru for 20 mins now and there’s 7 cars in front of me. Just plain ridiculous . Why can’t they run the drive through more efficiently. This is just bad, horrible customer service!
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March 2023 by Jessica Fairall
Horrible. They don't communicate anything about your prescription. Had medicine out in for my daughter by an urgent care. They reviewed it but didn't fill it because it was something that can be purchased otc. Did they bother to mention this when I was there three times for the same thing? No.. I had to call the urgent care to find out what's going on with the medicine and they had to call the store... Thank you pharmacy for doing nothing...
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February 2023 by Kim Prather
We dropped a prescription off at 9 am and we're told it would be ready in an hour. Came back an hour and a half later and it was not filled. We were rudely told "I said I would text you," and told us it would be "an hour." We took the prescription and left.
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December 2022 by griffis deborah
Cannot ever get the pharmacy to answer the phone. Held 45 minutes! That is totally Rediculous! Is this really a 24 hour store/pharmacy????? Not enough employees work there apparently.