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June 2024 by Gerardo Lopez
Can you help me find out if there is someone who answers in Spanish?
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June 2024 by Kayla Colbert
One star cannot even began to fathom the terrible experience that my mother and I have experienced as a 30 plus year customers. On Friday June 14, 2024,my mother attempted to collect her 401K loan; however, she faced numerous issues. To sum it up the bank did not want to release her funds and accused her of not being a beneficiary of my own policy. In fact they stated that Wells Fargo itself was the beneficiary. She sat with the staff for two hours trying to resolve the issue after the check was cashed. It was not until she called my place of employment that they agreed to release her funds. We are both Highly disappointed at this particular branch and the bank as a whole and will be looking for a new bank.
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June 2024 by Lisa Tyler
This is the absolute worst Wells Fargo! They make going to the bank a HUGE inconvenience! I HATE that this the closest Wells Fargo to my job! The drive thru is never open! The line is ALWAYS LONG & the bank tellers are NEVER in a rush! HORRIBLE EXPERIENCE EVERYTIME!
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June 2024 by Jason Hawker
Horrible experience to cash a check they hold you for a hour. For a basic check... I'll definitely not be coming here for any business anymore!! Huge waste of time!!! Then when confirming check they talk on the phone for 20 more minutes.. Horrible Horrible experience
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March 2024 by ashley m
The first time ever going in . It was an inconvenience that the cashier lanes were not open firstly because I am Ill and did not want to get out the car. Nevertheless, Kenyetta was very nasty and rude . And the lady to her right was rude to the customer as well she just didn’t have her name tag up for me to address her in this review . Also , although I used the keypad to identify myself with my atm card the rest of the transaction was word of mouth so that the whole bank could hear which I was not comfortable with . I remember there was a time where you would just either fill out the withdrawal slip or type everything in keypad and confirm . That should be changed . The bank literally just opened and everyone present had an attitude ! Considering just changing banks !
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November 2023 by Noemi Santos
My first visit I went to withdraw money. The young lady that I spoke to said they were unable to assist me and I would need to go to another branch. I decided to call Wells Fargo and I spoke to a lady saying there should be no reason for them to have turned me away. So I went back and was sitting 40 minutes with NO one coming to help. The manager came out and looked at me but NEVER asked to assist. As she was leaving I asked was someone going to help me as I've been sitting for 40 minutes. She replied that she could not help me because she was leaving. I called Wells Fargo again to complain and she stayed there while I spoke to a representative who tried to say that I should have made an appointment! Ms. Tanesha (manager) spoke to the representative and stated that they were short but had sent employees to another site because they were short. So if you are short why would you send employees elsewhere? Ms. Tanesha seemed annoyed that I was holding her up so I decided to leave. I don't know how MS. TANESHA has kept a job!! She may have good customer service skills with upper management of Wells Fargo but certainly not with customers. Wells Fargo has hired one of the worst managers I have ever come across!11/15/23 - UpdateI received a letter from Wells Fargo and of course they will be doing NOTHING about the situation but I expected that. Ms. Tanesha probably lied and gave them her side (which is ok) but that branch is horrible and you can see the reviews for yourself!
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November 2023 by Michael Alexander
Just left the bank with no at all asking me to try another location sending me to old national worst experience ever needs new employees
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September 2023 by Queen Shanise
Although the wait in line is crazy the staff will at least say, "Welcome to Wells Fargo, Someone will be with you shortly " and then apologize for the wait...
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September 2023 by Chianti T.
My son and I had the worst banking experience here. We scheduled an appointment for my son in August to open his first bank account. The appointment was scheduled 1-month out in September. We received text reminder the day before and arrived on time for appointment. We saw the banker and walked up to say we have a scheduled appointment. The Banker immediately shunned us off and said go to the Teller. We waited in line for the Teller and she then asked us to have a seat. She walked to the Banker's desk and minutes later told us WE had cancelled our appt. We had to repeatedly explained we didn't cancel and then we verified by showing our texts. The Teller then said there must be a "glitch" in a system and there was no Banker there to provide service. Huh? Then why didn't you lead with that? Oh and who is that sitting at a Banker's desk? She did help us to reschedule but I clearly said please reschedule at a different branch. For having a one-month wait, magically we had a next day appointment at a different branch. The experience and customer service at the other branch was amazing after feeling horrible from the Jonesboro branch.
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July 2023 by Catherine Davis
You can’t just walk into this bank an open a kids account. You have to schedule an appointment. So, I made an appointment 2 weeks ago for today at 2:00. I showed up at 1:45. The manager told me my appointment was canceled by the bank and they tried to call me this morning to let me know it was canceled. However, I never received a call. I have a confirmation email from yesterday which has my correct phone number and email address. They can send me an email confirming but they can’t call or email me about their cancellation? Apparently the manager can not help either. He just said someone would be in touch with me to reschedule. Hopefully they don’t try to use whatever number they supposedly called early because it must have been wrong. Pathetic and a waste of time. This is not my first time having a problem at this branch. They need to close this branch since they can’t seem to help their customers.
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July 2023 by R G
They can't even answer the phone!!!
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July 2023 by Kimmie Harris
You have to call to make a appointment they won't do it at the bank for you
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July 2023 by London-Victoria Jeter
POOR customer service!! Just go to another branch location.
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July 2023 by kandy cuevas
DISGUSTING CUSTOMER SERVICE!!!Teller was rude. I was the only customer at the bank and she was rushing me slamming her hand on the counter telling me to hurry up and finish my transaction. Avoid this branch if you can save yourself from a uncomfortable and rude experience!
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May 2023 by Kyla Lacey
As a former teller as well as Wachovia/Wells Fargo employee I know how rude the teller was to me yesterday was unacceptable. I went to deposit a check into a business account that had been well established for over 20 years, there was an extra word added to the business name, this was my paycheck for my agent’s account to be paid. I POLITELY asked if I could speak to the manager, who was standing behind me. This lady literally said “no,” not “he will say the same thing,” but an actual no, not only was I a teller but I also was a lead teller, and corrected teller errors, but what can you expect from a bank that has had years of ethics violations and used to invest in the prison industrial complex.
